FutureShop.co.uk


	At FutureShop.co.uk, we aim to offer the best level of customer service. To help us deal with your enquiry quickly, please ensure it is addressed to the correct department.

	Times of Operation
	Futureshop.co.uk is an online retail store. We do not offer a sales counter service however customers placing their order online or over the telephone can opt to collect their order in person. However, this must be done by prior arrangement only. You can place orders online 24 hours a day 7 days a week. Our lines are open from 9.00am to 5.30pm Monday to Friday, excluding bank holidays and public holidays. For enquires please email: sales@futureshop.co.uk or telephone 0208 905 1555 (or +44 208 905 1555 if calling from outside the UK).

	Sales
	For pre-sales advice or to place an order contact sales on 0208 905 1555 (or +44 208 905 1555 if calling from outside the UK. ).
	You can also email us at sales@futureshop.co.uk. (Usual response time is within 24 hours although we normally respond within an hour during office hours).

	Customer Services
	For all other enquiries and post-sale care, contact Customer Services on 0208 905 1555 or by email to servicedesk@futureshop.co.uk. (Usual response time is within 24 hours although we normally respond within an hour during office hours).

	Complaints should be addressed to Rebecca North and emailed to servicedesk@futureshop.co.uk

	Ordering Problems
	If you experience difficulty ordering online, please call 0208 905 1555 to place your order (Monday to Friday 9.00am to 6.00pm). If lines are busy or your call is outside office hours, please leave a message with your name & contact number and a member of sales team will return your call. Messages are picked up 24 hours a day.

	Technical Support
	Questions regarding the connection or use of your cable should be sent to techservice@futureshop.co.uk. (Usual response within 24 hours) or you can call 0870 345 9980 Monday to Friday 9.00am to 5.30pm.

	Marketing Enquiries
	marketing@futureshop.co.uk

	Postal Address:
	Future Shop Ltd. Elstree Business Centre, Elstree Way, Borehamwood. WD6 1RX
	Tel: 0208 905 1555. Fax 0208 905 1558

	Registered Office
	Future Shop Ltd. Finance House, 15 Wilberforce Road, London. NW9 6BB

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