Who are FutureShop.co.uk?

Future Shop Limited is one of the UK 's leading independent retailers of premium audio-visual and gaming connectivity solutions, with over 80,000 customers in 30 countries worldwide.

For consumers and businesses who demand a high quality audio-visual experience, Future Shop provides a wide range of superior quality products to suit every budget. Our market-leading team of advisors and customer service executives walk customers through the plethora of products available to ensure they choose the right product at the right price for their individual needs. Our unique next day delivery and courier options ensure our customers receive the product in time for their installation.

We are authorised dealers for the following brands:

We only sell brand new boxed genuine UK stock, complete with a full manufacturers guarantee.

Placing an Order

Placing an order with us could not be easier. Just browse our online store, click on any items that you wish to buy and add them to the shopping basket. Remember, you can always remove items from the shopping basket later. You can view the contents of your shopping basket at any time during your visit to futureShop.co.uk by clicking on ‘ View basket’ at any time. When you have added all the items you wish to purchase to the shopping basket, proceed to the checkout by clicking on 'checkout' from your basket or at the top of the page.

You will then be asked to check and confirm your order followed by a request for payment to enable us to process your order. We accept Visa, MasterCard, American Express, Switch/Maestro, Delta and Solo credit/debit cards as well as PayPal. Once your order has been completed, an order number will be displayed on the screen which you may print for your records. An order confirmation e-mail will be sent to you.

For business customers, we also accept payments by cheque or BACS. Business orders can be placed over the telephone on 0208 905 1555, by email at sales@futureshop.co.uk or by fax on 0208 905 1558.

VAT & International Orders.

After registration, if your delivery address is outside the EU, our website will automatically show you prices excluding VAT. To test this , please look at the price of items BEFORE you login and then AFTER you login. You should see a 20% difference.

European Union Business Orders & VAT.

For business orders from the European Union, we can deduct VAT after the order has been placed, if you can supply the following information during ordering:

I) Your Name
2) Company Name
3) Billing & Shipping Address
4) A daytime contact number.
5) A VALID VAT number for the above business - (Please supply this in the 'Comments Box' found during the checkout process.)

Once we have verified your VAT number is valid, the VAT will be removed from your order and only the revised amount will be charged if payment has been made by credit/debit cards. If payment has been made by PayPal, a refund will be applied.

Ordering Problems

If you experience difficulty ordering online, please call 0208 905 1555 place your order (Monday to Friday 9.30am to 5.30pm). If calling from outside the UK, please call on +44 208 905 1555.

If lines are busy or your call is outside office hours, please leave a message with your name & contact number and a member of sales team will return your call. Messages are picked up 24 hours a day.

Special Orders - Custom Cable Service

We can obtain most types of cable at any length to suit your requirements through our custom cable service. So whether you need a speaker, subwoofer, scart or digital cable, simply let us know what your after and what at length and we'll get back to you with a price including VAT & Delivery. Please email us on sales@futureshop.co.uk with full details of the cable you require and we will provide you with availability and price. We usual respond within 24 hours.

FAQS

What Payment methods do you accept?

We accept all the major credit cards/debit cards including American Express, MasterCard Visa, Visa Debit as well as PayPal. For business customers, we also accept payments by cheque or BACS.

When will my goods be delivered?

Once we receive your completed order, we aim to dispatch your goods within 24 hours. We will only charge your credit/debit card once your product is ready to dispatch.

How will my goods be delivered?

Within the UK, larger packages are delivered by our appointed couriers, FedEx UK and DHL. Smaller packages are delivered by Royal Mail. International orders are delivered using Royal Mail First Class Express services, FedEx International Priority and FedEx International Economy Services.

Do you deliver to addresses outside the UK?

Yes, we ship items to all countries including the following:

Austria, Australia, Belgium, Canary Islands, Canada, China, Cyprus, Denmark, Germany, Finland, France, Gibraltar, Greece, Hong Kong, Hungary, Indonesia, Ireland, Iceland, Italy, Japan, Luxemburg, Malta, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Saudi Arabia, Sweden, Singapore, South Africa, Spain, Switzerland, Thailand, Turkey, United Kingdom, United Arab Emirates and USA.

Is VAT charged on shipments outside the European Union?

No. Any shipments to countries outside the EU will automatically have VAT deducted from the order. All prices displayed on the Future Shop website are inclusive of VAT, BEFORE customers login or register. As soon as you login/register and if your shipping address is outside the EU, the system will automatically deduct VAT from the order.

What happens if the product I ordered is out of stock?

If we are experiencing delays in completing your order or if the products(s) you require are no longer available, we will notify you immediately. In the event that the item is not in stock, we will back order it for you. We will contact you with the option to cancel your order if you would rather not wait.

What happens if the product I wish to purchase is not on your website?

If you wish purchase a product which is not available on our website, then contact us on sales@futureshop.co.uk and a member of our sales staff will be happy to help you.

What standard warranty comes with my goods?

All new products come complete with a standard 1 year manufacturer’s warranty if not a Lifetime Warranty. Please see our product information pages for more details. If you experience any problems or faults with a product you have purchased from us, contact us immediately with the exact nature of the fault and a staff member will be happy to assist you.

What should I do if I have a complaint?

Should you have any complaints, please contact us by any of the methods below with the exact nature of your complaint:

email: servicedesk@futureshop.co.uk