1. Delivery Options

We ship to all EU countries, Channel Islands, Scandinavia, Canada and the USA.

1.1 We use Royal Mail 1st Class services for our Standard Delivery.

Orders received before 4.30pm Monday to Friday (excluding Bank Holidays) and before 11.30am on Saturday's are usually dispatched the same day by FIRST CLASS post, subject to stock availability. Over 98% of our orders are delivered the next working day including Saturdays.

Standard delivery is usually within 2 working days, although 98% of all orders are delivered the next working day including Saturdays . In extreme cases, such as delivery to the Highlands and Islands, this may take 3 days.

All items are fully insured and come with an invoice from FutureShop.co.uk. We use the Royal Mail for delivery of small packages and Parcel Force for items that weigh over 2KG. Items over 2KG are fully insured and will usually be delivered within 48 hours of placing your order subject to stock availability.

Please note, special orders for non-standard cable lengths may be subject to longer deliver time-scales. This may vary from manufacturer to manufacturer

We offer 'Free delivery on orders over £99 subject to the following terms & conditions:

• Applies only to orders with £99 or more of items (including VAT at the UK rate), at FutureShop.co.uk
• Applies only to deliveries to addresses within mainland UK and Northern Ireland addresses. Applies only to orders that are to be delivered to a single Mainland UK delivery address.
• You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
• We reserve the right to change or discontinue 'Free delivery on orders over £99 promotion at any time.

1.2 Special Delivery UK

We have 99.9% of the UK covered With Royal Mail Next Day Special Delivery. We guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to but we still guarantee delivery within three working days by 5.30 pm.

For the Next Day Special Delivery service, orders must be received by futureshop.co.uk by 4.30pm weekdays and by 11.30am on Saturday. Orders after the 4.30pm deadline cannot be guaranteed for same day dispatch.

Please note, special delivery for next working day may not be possible where non-standard cable lengths are ordered.

1.3 Channel Islands & Northern Ireland

We ship to all Channel Islands including Alderney, Jersey, Guernsey and Sark. Unless you select a premium service, Items weighing under 2KG are delivered using our standard UK delivery option above. For items weighing over 2KG, a surcharge may be applied for all deliveries to the Channel Islands as well as Northern Ireland.

1.4 EU Countries & International

Deliveries to other EU member states are subject to 17.5% VAT. For items weighing below 2KG ordered within the EU and Scandinavia, we use the Royal Mail International Airmail Services. Items are usually delivered within 3 to 5 working days.

Deliveries outside of the EU are not subject to 17.5% VAT and so the 17.5% tax on items is automatically deducted from the Total. We use both the Royal Mail International Airmail Services and Parcel Force Worldwide services for delivery outside the EU. Items are usually delivered within 3 to 7 working days depending on the destination.

2. Distance Selling Regulations 2000 (UK Only) - Returns Policy

Goods ordered may only be returned within the first 7 working days for a full product refund including VAT, providing the following conditions are fulfilled:

2.1 If upon receipt the returned Goods fail to meet the above conditions then the Supplier may refuse to accept the Goods or charge a restocking fee (£10 or 20% whichever is greater).

3. Faulty Products

If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery please contact Customer Services for assistance. If your problem can’t be resolved by email the item can be returned for testing providing the following conditions are met:

• If the goods are found to be faulty

• We will offer an exact replacement for your item.
• We will refund your return shipping costs. Note: We do not cover the cost of returning items via the Royal Mail Special Delivery Service. Items must be returned using Royal Mails First Class Recorded Delivery Service.
  

  If the items are found to be not faulty

• A £10 test fee will be charged and the goods will be returned to you as received together with a test report · You are responsible for any collection or return delivery charges incurred .
• We will offer a refund subject to a re-stocking fee of £10 or 20% (which ever is greater) in addition to the £10 test fee.
  

4. Faults under warranty

If the item develops a fault within the manufacturers warranty period you can either return the item to the manufacturer or FutureShop.co.uk though in most cases it is speedier to return the item to the manufacturer directly. In returning the item to FutureShop.co.uk the following conditions must be met: