Cable specialists in a wide range of hi-fi, home cinema, audio & video cables
Free UK Delivery for orders over £99
Your Account           View Basket         Checkout   
   Log in / Register  |  Your Account  |  View Basket  |  Checkout   
  Home » Delivery & Returns
Search  

SHOP BY CATEGORY
 HDMI & DVI

 Scart Leads

 Component Video

 Component to VGA

 Digital Optical Audio

 Digital Coaxial Audio

 Aerial Cables

 Satellite Cables

 Audio Cables

 Speaker Cable

 Subwoofer Cables

 S-Video Cables

 Composite Video

 Computer Cables

 VGA Cables

 Gaming Cables

 iPod & MP3

 Custom Length Cable

 Adapters/Couplers

 Switch Boxes

 Splitter Boxes

 Brackets/Mounts

 Wall Plates

 Headphones

 Mains/Power

 Mains Cable

 AV Care Products

 Cable Management

 Award Winners
SHOP BY BRANDS
SEARCH
Enter Keyword(s).





Advanced Search
CABLE INFO
Connection Formats
Introduction to HDMI
AV Links
SERVICES
Terms & Conditions
Delivery & Returns
Privacy Policy
Secure Shopping
Contact Us
Help & FAQs
Site Map
SECURE SITE
Delivery & Returns  

1. Delivery Options

Internet Delivery is Safe
Free UK Delivery for orders over £99

We ship to all EU countries, Channel Islands, Scandinavia, Canada and the USA.

1.1 We use Royal Mail 1st Class services for our Standard Delivery.

Orders received before 4.30pm Monday to Friday (excluding Bank Holidays) and before 11.30am on Saturday's are usually dispatched the same day by FIRST CLASS post, subject to stock availability. Over 98% of our orders are delivered the next working day including Saturdays.

Standard delivery is usually within 2 working days, although 98% of all orders are delivered the next working day including Saturdays . In extreme cases, such as delivery to the Highlands and Islands, this may take 3 days.

All items are fully insured and come with an invoice from FutureShop.co.uk. We use the Royal Mail for delivery of small packages and Parcel Force for items that weigh over 2KG. Items over 2KG are fully insured and will usually be delivered within 48 hours of placing your order subject to stock availability.

Please note, special orders for non-standard cable lengths may be subject to longer deliver time-scales. This may vary from manufacturer to manufacturer

We offer 'Free delivery on orders over £99 subject to the following terms & conditions:

  • Applies only to orders with £99 or more of items (including VAT at the UK rate), at FutureShop.co.uk
  • Applies only to deliveries to addresses within mainland UK and Northern Ireland addresses. Applies only to orders that are to be delivered to a single Mainland UK delivery address.
  • You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
  • We reserve the right to change or discontinue 'Free delivery on orders over £99 promotion at any time.
UK Postal & Delivery Charges - FIRST CLASS
FREE UK DELIVERY ON ALL ORDERS OVER £99
 Weight
 Price (FIRST CLASS POSTAGE)
   
0-700g
£2.95
701-800g
£3.75
801-1000g
£3.95
1001-1100g
£4.95
1101-1200g
£5.50
1201-1400g
£5.95
1401-1800g
£6.95
Over 1801g
£8.95
   
 
  

 

1.2 Special Delivery UK

We have 99.9% of the UK covered With Royal Mail Next Day Special Delivery. We guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to but we still guarantee delivery within three working days by 5.30 pm.

For the Next Day Special Delivery service, orders must be received by futureshop.co.uk by 4.30pm weekdays and by 11.30am on Saturday. Orders after the 4.30pm deadline cannot be guaranteed for same day dispatch.

Please note, special delivery for next working day may not be possible where non-standard cable lengths are ordered.

1.3 Channel Islands & Northern Ireland

We ship to all Channel Islands including Alderney, Jersey, Guernsey and Sark. Unless you select a premium service, Items weighing under 2KG are delivered using our standard UK delivery option above. For items weighing over 2KG, a surcharge may be applied for all deliveries to the Channel Islands as well as Northern Ireland.

1.4 EU Countries & International

Deliveries to other EU member states are subject to 17.5% VAT. For items weighing below 2KG ordered within the EU and Scandinavia, we use the Royal Mail International Airmail Services. Items are usually delivered within 3 to 5 working days.

Deliveries outside of the EU are not subject to 17.5% VAT and so the 17.5% tax on items is automatically deducted from the Total. We use both the Royal Mail International Airmail Services and Parcel Force Worldwide services for delivery outside the EU. Items are usually delivered within 3 to 7 working days depending on the destination.

2. Distance Selling Regulations 2000 (UK Only) - Returns Policy

Goods ordered may only be returned within the first 7 working days for a full product refund including VAT, providing the following conditions are fulfilled:

  • GOODS RETURNED MUST BE RECEIVED IN 'AS NEW' CONDITION, UNUSED WITH ALL PRODUCT SEALS INTACT.
  • Goods must be returned complete (including all packaging, cables, manuals, promotional gifts, CD’s etc for that product). If any item(s) are missing when received then the product is deemed incomplete (see 1.1).
  • The packaging of the goods must be unmarked and undamaged.
  • All returns must be authorised and an RMA Returns Form included with the returned product.
  • Carriage costs for dispatch and returning the Goods are your responsibility.
  • The Goods remain your responsibility during transit and until signed for by us.
  • All goods must be returned within 7 days the RMA date of issue.
  • You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
  • Where goods are returned due to possible incompatibility with customers equipment, all associated delivery costs are the responsibility of the customer.
  • We will refund or re-credit you within 20 working days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card, less any postage costs incurred by futureshop.co.uk.

2.1 If upon receipt the returned Goods fail to meet the above conditions then the Supplier may refuse to accept the Goods or charge a restocking fee (£10 or 20% whichever is greater).

3. Faulty Products

If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery please contact Customer Services for assistance. If your problem can’t be resolved by email the item can be returned for testing providing the following conditions are met:

  • All returned Goods must be authorised and an RMA Returns Form included with the returned product.
  • Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product)
  • Return shipping cost are your responsibility. If the item tests faulty as described, we will refund your shipping costs. Note: We do not cover the cost of returning items via the Royal Mail Special Delivery Service. Items must be returned using Royal Mails First Class Recorded Delivery Service.
  • The goods are your responsibility until signed for by us.
  • If the goods are found to be faulty

  • We will offer an exact replacement for your item.
  • We will refund your return shipping costs. Note: We do not cover the cost of returning items via the Royal Mail Special Delivery Service. Items must be returned using Royal Mails First Class Recorded Delivery Service.

    If the items are found to be not faulty

  • A £10 test fee will be charged and the goods will be returned to you as received together with a test report · You are responsible for any collection or return delivery charges incurred .
  • We will offer a refund subject to a re-stocking fee of £10 or 20% (which ever is greater) in addition to the £10 test fee.

4. Faults under warranty

If the item develops a fault within the manufacturers warranty period you can either return the item to the manufacturer or FutureShop.co.uk though in most cases it is speedier to return the item to the manufacturer directly. In returning the item to FutureShop.co.uk the following conditions must be met:

  • All returned Goods must be authorised and an RMA Returns Form included with the returned product
  • Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product)
  • The goods are your responsibility until signed for by us.

5. Returns Policy

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 UK and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email servicedesk@futureshop.co.uk

 

 
MY BASKET more
0 items
BESTSELLERS
1.IXOS XHT601-075 Ingot Scart to Scart Lead 0.75m £26.89
2.IXOS XHS133 Superflat OFC Speaker Cable - Price Per M £1.15
3.IXOS XHT601-150 Ingot Scart to Scart Lead 1.5m £30.45
4.IXOS XHT458-100 HDMI 1080p Cable 1m **NEW DESIGN ** £52.39
5.Profigold PGV781 Flat Cable Scart Lead 0.75m £14.49
CUSTOMER COMMENT
Read what others are saying about futureshop.co.uk
GET THE RIGHT CABLE
Get the right cable with the Cable Wizard
CABLE BRANDS
Chord
IXOS
QED
Wireworld
QED_One
Van_den_Hul
Profigold
Gefen
IsoTek
Monster_Cables
Sennheiser
WHAT'S NEW? more
QED X-Tube XT-300 Speaker Cable 50m Drum
QED X-Tube XT-300 Speaker Cable 50m Drum
£422.00
CURRENCIES

We accept the following cards:
All prices include VAT @ 17.5%
Terms & Conditions  | Delivery & Returns | Privacy Policy  | Contact Us  | Help & FAQs  | Site Map
FutureShop.co.uk - specialists in a wide range of hi-fi, home cinema, audio & video cables
Elstree Business Centre, Elstree Way, Borehamwood, Herts. WD6 1RX
Copyright © 2005-2008 Future Shop Limited. Tel: 0208 905 1555