Customer Comments

Future Shop pride themselves in giving their customers a superb standard of service. We receive a great number of unsolicited testimonials from customers. With many Internet companies it is usually only the dissatisfied customers who put "pen to paper". Future Shop is a happy exception to this rule receiving a constant flow of positive feedback from customers.

The following are a selection of recent emails received from customers.

15 October 2021
Just a short note to say a huge thanks for your personal input & collaboration with Isol-8 (specifically Nic Poulson) to sort out my mains cables. The order arrived yesterday (DPD are a brilliant carrier; they give you real-time updates on delivery) and as an added bonus, they turned up whilst my wife was in the back of the house cooking dinner, so I didn’t even have to have that awkward conversation of,” What have got there?…” Cables were swiftly & surreptitiously installed & the system left to warm up. Everything seems great. It never ceases to amaze me what extra can be dragged out of a vinyl groove/ CD track- to hear new instruments you didn’t know where there is always a delight. Please pass on my Thanks to Nic too for expediting this order. Another satisfied customer.
Mike - Burntwood UK
Rating
100%
8 October 2021
Thank you soo much. Futureshop .....World Class.....in Punctuality.....Price and customer service which all combined means PROFESSIONALISM. I cannot thank you enough. I live in Australia and I buy from England that's got to tell you Something ....Steve
Stephen - Australia
Rating
100%
27 July 2021
I received the QED Audio cable reference 6m subwoofer today at 13:15! Faster is impossible. Excellent service. I'm going to plug the cable into my system and audition carefully. Afterwards I'll tell you my opinion about QED cable, but Fututeshop's service is excellent. Congratulations. Continue like this, it's the right path. Best regards
Carlos Costa - Porugal
Rating
100%
19 May 2021
Just to say that the cable has been delivered today, all absolutely perfect. Thank you for all your support and going the extra mile to keep this tricky - but grateful - customer happy! Great service from both companies. Kind regards Florian
Florian - London
Rating
100%
8 April 2021
Excellent customer service and in fact, next day or day later delivery. Thank you Futureshop and thank you iFi products. I never want to be a Hi-Fi journalist or writer because, be warned, when music gets to sound this good, it becomes like crack or fentanyl and you just cannot get enough. When would you have time to pick up a pen.
Mr C - Isle of Wight
Rating
-20%
17 February 2021
Hello Gary, I will be giving my review on Future shop but I just wanted to say a big personal thank you for recommending the Atlas and PS Audio Power cables and the Atlas extender. They have truly transformed my system beyond anything I could have hoped or wished for, it is truly amazing that power cables can make such a difference. So much so, I will be soon ordering two more Atlas EOS 4DD cables for my powered speakers. Kind regards, Darren.
Darren - London
Rating
100%
12 February 2021
Hi Adam, great thanks for your excellent customer service, great communication and very good product knowledge. If only all companies were as easy to deal.
Andy - Essex
Rating
-20%
8 February 2021
After some time enjoying the cables you recommended, I would like to thank you for your advice. The good quality of the cable together with the bi-wire configuration achieves a clearly audible improvement. This improvement is spectacular in all terms, detail, situation on space, harmonics, even the bass is firmer and more concise. With Best Regards Narcís
Narcis - Barcelona
Rating
-20%
19 January 2021
Thank you very much for your excellent customer service and patience throughout the process. Both Adam Senior and Glyn deserve the highest praise. You went above and beyond the call of duty. It was a pleasure to do business with you and I will definitely be back.
Peter - Ireland
Rating
100%
12 December 2020
I recently bought some speaker cables from you and am absolutely delighted with them and with the service I received from you
Davd - Edinburgh, UK
Rating
100%