Future Shop pride themselves in giving their customers a superb standard of service. We receive a great number of unsolicited testimonials from customers. With many Internet companies it is usually only the dissatisfied customers who put "pen to paper". Future Shop is a happy exception to this rule receiving a constant flow of positive feedback from customers.
The following are a selection of recent emails received from customers.
Thank you very much for all of your assistance ! Definitely some of the best client service I have ever had. I look forward to receiving my order !
Jan - Netherlands
I would consider myself a difficult person to please. Your organisation sets a gold standard for how retailers should treat their customers.
The first guy I spoke to took time to educate me and was entirely authentic. When I phoned again to ask a stupid question great care was taken to explain the answer. By the third call there was no way I was going to buy from anybody else and the choppy waters of speaker cable selection had all been navigated
Thanks you guys are fab and the buying experience is a rich one.
Richard - Herts, UK
Just want say thank you for your good quality professional service and having a quick delivery service.
Totally pleased with the product and service.
Simon - East Lothian, UK
Just want to thank you for the exemplary service time and time again. If only all retailers were as good as you.
Mike - Whitstable, UK
Just to let you know I did get the order – very happy with the bits I have used – haven’t tried out the bi-wire cables yet but aiming to do so next month.
Not great at doing the on-line endorsements but am a very happy and satisfied customer. Also it arrived in the UAE very quickly which was handy.
Andrew - UAE
On Friday morning the 27th of July I ordered 8m of white speaker cable over the phone.
To my astonishment it was in my post box on Saturday morning. That is incredible service. Please pass on my appreciation for the great service I received.
Joe - Buckinghamshire, UK
As a Vice President for a €13billion sales driven company I’d just like to express what great customer service and help you have offered, really excellent.
Wishing you a nice week ahead.
Rob - Spain
I have sent feedback through 'Trusted Shops’. However, I thought I would let you know how pleased I am with the service I have received from you.
I am most grateful you provide a burn-in facility for new cables and had I remembered I would have bought my other Chord Epic cables from you. I won’t forget in future (pun!) because your service is second to none.
Many thanks for the burn-in and quick delivery.
Heiko - Hampshire, UK
Excellent and fast service. I made an error in an order and immediately they gave me the solution.
Armando - Spain
Thanks again for your support and understanding. I am EXTREMELY pleased with the service and the ‘no quibbles’ approach to customer satisfaction. This makes a refreshing change these days!
I will be placing my (positive) feedback on both of my orders shortly.
Arne - Herts, UK
Hi guys , I wanted to change in all honesty the length of my speaker wire. I called up and spoke to Gary. He was so patient and informative he made the whole experience a pleasure. In the end I exceeded my 200 pound budget to 350 pound not because Gary pressured me but because he simply gave me the facts in a way I could easily understand. My speakers have suddenly come alive and I very happy with the results. Gary even talked me though how to connect them.
Well done Gary Sir.
Andy Hossack - FORDINGBRIDGE UK
Hi to all at Futureshop, You guys rock! Thank you all so much for the quite excellent service you provide. I have just moved home so I really appreciate the very swift arrival of my last three orders, enabling me to set up my Hi Fi and TV systems so quickly. Brilliant!
Mike Darke -Portishead UK
I just got the cable and it is great. I'm really happy you didn't have to cut it.. Thank you very much for all your help, you gave me a wonderful service.. You made a very satisfied costumer, you can be sure that i'll buy from you guys again.
Itai - Israel
Just a quick note to thank you for the 3 different orders I have received from you. The first 2 orders were custom length cables 2m & 1.5m the last order was for 0.6m & 1m standard length cables. All the cables perform well and I am very pleased. I must say the soldering on the custom length cables was in my opinion to a better standard than on both the manufacturers standard cables, congratulations.
David Styles - Hove East Sussex
I wish to acknowledge the prompt service, and the helpful manner of the two Future Shop people I spoke with
Jim Thorpe -Bristol
Thanks for everything - my cable arrived this morning, another example of great service from Future Shop
Edward Elliot - WALSALL. UK
I must say that the speed at which you sent my replacement lead was really impressive. It arrived this morning.
Thank you for an excellent service.
Hugh Montgomery - NORTHERN IRELAND
Thank you Future Shop, I received parcel very early. Im happy from your fast service your vdh subwoofer wire is excellent performance is very high in all aspect. sound is accurate and compact. very soon i will give you one more order
Srgharth Vir - INDIA
May I thank you for your very quick and excellent response to my order, I did not expect a next day delivery!
The cable although what I might call only a budget priced item has outplayed a more expensive one between the CD player ands amplifier. More clarity in the treble and a gain in the bass notes although not boomy in any way â€“ well recommended. I do at the moment use rather outdated solid wire speaker leads, Audioquest F.14 and F.18 ( bi-wired ).
Over many years I have collected several lengths of speaker wire and several interconnects, each one sounds different in some way, despite the non believers.
Trevor Illot, KING'S LYNN
The QED's are now plugged in and do fine ! The good thing with these cables is that they are very well balanced and work OK with most equipments. Good value for the money, specially with the Airlock bananas.
Thank you for your help - it's been a pleasure. Hope to deal again with Future Shop. Best wishes,
.Philippe Farre, FRANCE
Really good to know I have a reliable no BS dealer in the UK. Well done future shop!
Max Khairy, BOURNEMOUTH
Hello, just a short message to say that I am absolutely delighted with my new speaker leads.
Worth every penny and very fast delivery, well done and thank you.
Howard Field, BOURNEMOUTH
I think you and Futureshop have been the kindest, most flexible and friendly audio dealer I have ever dealt with in 20 plus years. Your customer service is just amazing.
Jon Palin, TONBRIDGE
I don't usually bother with feedback but having spoken with Adam today and having received very helpful advice which helped me to sort out an ARC connectivity issue, I felt I had to record my thanks for his very polite and professional service. Re-assuringly, his advice was that the issue was unlikely to be a cable one and his advice helped me to track the issue to my amplifier. Having fixed my initial problem, I then went back and upgraded an old HDMI cable with a new one but it was very refreshing to receive honest advice where a sale was second place to helping the customer. Well done ! .
Roger Dean, PERSHORE
The speaker cable made the World of difference to my system and I would like to thank you for the superb help and advice which you gave me in sorting out my problems.
Grayle Walker, Jersey.
Just wanted to say thanks for such great service and quick delivery. I hardly ever bother to write, but Dave couldn't have been more helpful and next day delivery saved the day for me. Great customer service - thanks.
Steve Hoyle, Nottingham.
Good day .What can I say? That was absolutely brilliantly quick service. Ordered yesterday afternoon and at my door by 8 this morning.
Very happy with the cables as well. So physically flexible for a quality cable and black for a change! They will replace some QED Ruby reference which are dreadful in this aspect and because they are bright white shout 'look at me'. These Atlas are bliss in every way. Thank you so much for the service and will definitely be back at some point.
Chris Pritchard, Liverpool.
Just want to say a big thank you to you and Gary after buying Atlas Hyper 3.5 speaker cable and Hyper Integra interconnects for CD and Tuner the icing on the cake was the arrival of the Atlas Equator integra interconnect that connects between pre/power amp that has made system come alive. So a big thank you to you at Future Shop and Atlas themselves for manufacturing a great product. Between you and myself puts Chord and Audioquest into a runners up position.
Adrian Bone, Fleet.
Please pass onÂ my grateful thank to Adam for ringing me back yesterday and also for his expert knowledge and advice about HDMI cables for my MacBook. It was very reassuring to speak to someone who knew what he was talking about and could offer an instant solution. The adaptor that Adam identified arrived in this morning's post.Â A brilliant example of customer serviceÂ that many companies would do well toÂ aspire to Long may you prosper.
Alan Griffin, Leamington Spa
I would like to thank Gary for his help with my order. His advice and assistance were much appreciated.
Ian Hyde, Southampton.
I just wanted to thank you for the cable that arrived in good shape in good time and exactly as requested. Thank you
Clive Grace, Eskdalemuir.
I must say that I have just received my order,placed yesterday; amazing service!!
David Prior, Gloucestershire
Just a short email to say thank you for getting hold of the Audioquest Cinnamon USB cable that was adapted for my Chord Hugo. I am extremely pleased with it - great price and great service.
David Read, Waltham Cross
Thanks, arrived this morning. Very impressed with the initial advice given and the efficiency of the order and delivery process.
Very best regards
Ian McGowan, Northhumber
I am writing to tell you how very pleased I am with the set of QED XT40 speaker cables I received from you in the post this morning. I can only describe their performance as astonishing - even on my ancient, antique equipment. I have listed this below for your amusement, but since I would require a second mortgage to buy the modern system I would really like it will have to suffice. Many thanks for your excellent service and the quality of your website.
Very best regards
Futureshop combines the three major strengths of a hifi shop: great products (1), great service (2) and an excellent support service (3).
Bram Doolaege, Belgium
I offer my most sincere thanks in appreciation regarding future-shop service and efforts provided and feel greatly honoured and privileged to the upmost to be provided highest supreme quality product.
Thank you so much Adam for all your help not only with this matter but all the advice, help and support you have given me over the past year or so. Its good to know I have someone like yourself that can give good sound and honest advice, I love future shop and would never think of going else where, I've never been disappointed with any product I have purchased from you, quite the opposite always look forward to receiving any new product which I order from you because I know its well worth it in every way, fast good quality is all i have ever had from your company over the years, certainly top of my tree, keep on doing what your doing, simply because it work and is the best in my opinion, fantastic team you have there, thanking you most kindly again for all your time help and support.
Five stars from me...
Paul Clough, Middlesbrough.
HiAdam, the cables arrived safely and I'm in the process of connecting them. Thank you for your help and advice, it is not what I'm used to and in future (no pun intended) futureshop will always be my first port of call for cables, etc. I have added a testimonial below as a gesture of my appreciation.
The service I received from Futureshop was impressive. In my experience they set the standard to which their competition should aspire: it was obvious that they value my custom.
Recently, I emailed an enquiry regarding a non-standard order that warranted just a quick emailed response. Instead I was treated to a pleasant, detailed and informative telephone conversation that answered all my questions. As a result, I placed an order and despite being made to order and 96 hours burn in delivery was very prompt. This is in stark contrast to my experience with some of the competition.
Michael Horton, London
Just to say thank you for your fast dispatch. Very pleased with the item bought and received in excellent condition. Excellent service, will use again for sure.
Thanks once again.
Anthony Zammit, Malta
Order safely received this morning. When I moved to Slovenia in 2012, I had not realised that I could buy from yourselves just as easily as when I lived in the UK. I was in need of a more flexible HDMI cable option so I checked your web site and found that you could send items to my new address. The speed of delivery has been amazing considering the holiday periods packed into the nine days since my order. Best RegardsAlan Jones, Slovenia
We would like to thank FUTURE SHOP for their great service to us. We have (at least twice) ordered things that have not been in stock and yo have offered a good substitute for us that has proved most helpful. We would like to thank you for prompt service and your generosity. WE will definitely shop with you in the future (No pun intended)
Happy New Year to you all
Wendy and Nick Young, Cambridgeshire. UK
I just wanted to give my feedback regarding the above order. I found that you have a great selection of quality products and the web site is easy to navigate.
The delivery was quick and correct. I really think it is a great service (if it was done...) that many customers would value. Adam was very helpful and patient and gave me really good support.
All in all, I am very pleased doing business with you and I will be happy to recommend you to my friends. Note, I am also very pleased with the cables. I really think they have raised the sound quality level of my system!
Leo Eskelinen, Sweden
I wanted to give you feedback on the excellent levels of professional service , courtesy and customer care shown by your staff , particularly yourself and Adam that I was provided throughout my recent transactions with your company. I placed my order with Adam by telephone; the goods arrived within 24 hours and were elegantly packaged. However , I had some issues with the cable connectors and telephoned Adam to discuss. He was totally supportive and offered to replace the cables with the desired connectors; I received these within 48 hours. Adam even went to the trouble of obtaining some special connectors from Holland for me !
All in all , a first class, efficient team and a company that I will make first choice for any future needs
Best wishes for the future of your business and thank you.
Hi Adam and Gary and Team, Just a quick note to say Thank You very much for all your help with connecting our soundbar to the TV. Adam, you replied to my emails very quickly and you were very informative and helpful, and Gary you spent a lot of time and effort helping us this morning when we just couldn't fathom where we were going wrong! Everyone has been so kind and helpful and everything is working well now. It is especially good to know you are so near to us if we need advice in person and your next day delivery really is next day! Again, many thanks to you all and in future you will be our first port of call if we need anything technical again.
Eileen Williams, Borehamwood, Herts
Goods have arrived as did the previous order. Just wanted to says thanks. The quality and price are unmatched. Superb job guys. The sound is awesome. Could not be happier. cheers
Anthony Stocker, Australia
I am writing this to let you know how impress I am with your customer service. I did not think stores like yours exist anymore. The delivery speed was unbelievable - FedEx picked up the package on Wednesday in the afternoon and delivered it around 10:30 AM US Central time on Thursday. The VDH cables arrived in excellent condition. The e-mail communication was excellent. I wish I knew about your store a bit earlier.. .
Victor Nachev , USA
Dear Gary & Adam
Many thanks for your help and advice over the past 3 weeks. I thought I would outline my feedback, so you can put it on your website if you wish.
I recently changed some components in my home cinema and HiFi setups. I thought it would be a great opportunity to update some of my cables and connections. Both Adam & Gary have been very patient and offered first class advice. Although my original cables were relatively high end, things have certainly moved on in the past 10 years! All the products recommended to me have lead to vast improvements in both sound and vision. Probably the largest improvement came from the wireworld mains cables and conditioner. I cannot recommend futureshop enough.Kind regards.
Keith Harvey, HAYWARDS HEATH
Just to thank you for fantastic service. Cables arrived as promised and look great. I will definitely use you again. Can't thank you enough.
Gary Higgins, Reading, Berks.
This is my second order from FutureShop within a month. My first order was a speaker cable and I had one of the best and prompt services ever. I really appreciate your professionalism and dedication to customer service.
Mesut Tufan, Melbourne, Australia
Good morning, I have just returned to France after my trip to the UK. While in England on 4th March, I collected an order for cables and adaptors, which I had placed by telephone the previous week. As I had not heard from you in the interim, I was a little concerned that all might not proceed smoothly, or quickly.
I was delighted to find that not only had my order been laid aside for collection, but my credit card was not charged until I had taken the goods away. My visit was brief, the greeting was very cordial and the goods were checked against my order before I left to ensure that everything was correct.
This may not seem much to you, but as someone who visits the UK twice a year and has dealt with a number of companies in this way, I can assure you that such promptness and efficiency is rare and is much appreciated by someone who is invariably on a tight schedule.I just felt that I should express my thanks.
Hi, just a quick thank you for your excellent service and cables, I ordered on Boxing Day and rang next day to check you were open and get a rough idea on delivery over Xmas period, the chap who answered was really pleasant and checked up on the order and said it would be dispatched that day.
It arrived yesterday 28/12/12. I was really impressed and if I need more cables I will be back!
Lee Parsons , Manchester
Good Morning Having placed 3 orders with you recently I would like to say that your service is everything I would want. It is quick, no nonsense stuff all I do is place the order and next day or the day after it turns up. I was especially surprised at the quickness of delivery when ordering a cable that needed making up. The service is excellent and now I will not be going anywhere else.
Martin Simpson, Welwyn Garden City
Good afternoon, this is just to advise the excellent team at futureshop that my cables have arrived safe and sound with the usual super fast delivery that is quicker than Usain Bolt!. I shall write a review when the cables have completed the 'BURN IN' period. I would also like to take this opportunity to thank both' ADAM & ADAM' for the excellent customer service aftercare provided when i enquired about an issue yesterday.
It is rare in the current climate to find a company that will listen to the customer and provide such excellent back up service. This pair are the 'HOY & REDGRAVE' of Team Futureshop.'GOLD MEDAL' for Futureshop customer care service and 'GOLD MEDAL'for Team Futureshop & Fedex UK, for the speed of delivery.
Having purchased quality goods on several occasions I recommend that anyone looking for Excellence in Customer care, Quality of product and Speed of delivery. Then look no further than ,Futureshop'GOLD MEDAL OLYMPIC CHAMPIONS'.
'I'LL BE BACK'
Regards and Thank you once again.
Derek Fortune. Glasgow
To the Star Team at Futureshop, cables arrived this morning. Thank You for providing such an excellent service and WORLD CLASS products. My HI-FI and AUDIO VISUAL experience has been transformed. I shall be in contact in future to upgrade my speaker cable once the wife recovers from the shock of my recent spending spree. IF I LIVE? THAT IS!.
Futureshop the 'LIONEL MESSI' of Online cable shopping.
I write to inform you that the parcel has arrived and everything seems fine so I look forward to the installation of the system during the weekend.Your service was great and advices very helpful and much appreciated.I wish you a lots of happy customers converted into a fruitful business expansion.Have a nice day.
SiniÅ¡a MatiÄ‡, MSc, MEng, CEng, MBA, Senior Project Manager, Qatar.
Many thanks for the quick efficient service in forwarding the item ordered.I received it earlier than expected. Also Mr. Adam thanks for recommending the right type of connection for my system.This is the second order from me and am very confident in using Future shop again.Will surely recommend to friends in HiFi circles.Thanks and regards.
Cen Sam yuen - Malaysia.
I am writing to comment on ur excellent service. Never thought that ur delivery took just a few days from UK to us in Penang, Malaysia. This is my first time dealing with ur company, to be honest i was rather skeptical, but was soooo relieved when i received the goods.I bought QED speaker wire and QED subwoofer cable. These products really blow me off the wall. The song from my bluray disc sounds as if it has lightened up and d bass from d woofer has become solid. Would definitely buy from you again and would recommend u to friends.Thanks again!
Hendry Wang, Malaysia - A very very satisfied customer.
I would like to express here my appreciation of a great customer service and support. At one time with my order, due to unavailability of stocks from supplier thru' no fault of yours, I felt confused as how to reschedule the items ordered. Then on that Thursday evening at around 10 pm (Melbourne time) the phone rang. Before I picked it up I had the apprehension that the call was coming from you and sure it was... a friendly voice and expert advice to make me feel my order was in good hands and well looked after. After seven days the order arrived as promised and I have been enjoying the product ever since.
A great job. Well done.I will recommend your service to family and friends around.
Just a quick response to the above mentioned purchase recieved my items today having only ordered them yesterday. What a fantastic service. Will not hesitate to you use you again in the future.
Many thanks and a pleasure to do business.
Mr A K Whitlock, Lowestoft
Exremely pleased with service,product was delivered in 2 days,well packaged and as described. Will definitely shop again,highly recommended.
Melwyn Collier, Newton Aycliffe
Ordered yesterday and received 11am today. Thanks guys great service as usual.
The cable itself is a cracker,as a What Hi Fi Forum member I agree with their verdict on this Cable entirely.For anyone with a 50inch Tv screen this is an absolute must buy.Thanks also to the guy I spoke to on the phone before purchase,sound advice and good tel manner,well done.
Rod Whiting, Slough, Berks.
I have today received the Wireworld speaker cable I ordered on 24/12/11 and I'm very pleased with it and your excellent service.
You were recommended to me by a friend and I won't hesitate to do the same.
Gary Izzard, Birmingham
Just a short note to tell you of my utter amazement when the HDMI lead I ordered online from yourselves was delivered to me this morning before 9 o clock. I ordered it about 4.30 last night (9th Nov) and it arrived 14 hours later at my door. So a massive thanks to yourselves and Royal Mail, a great service. The lead is exactly what I wanted as well.
Mr. N A Kilner, Aberdeen
Hello, order arrived today, thank you to the team FutureShop for its speed and efficiency!
Stay tuned for a future purchase.
Daniel Mochee, France
Order placed yesterday at about 16.15. Your email to me timed at 16.25. Parcel arrived by 10.00 this am. Brilliant service.
Neville Buckley, Halifax
I just wanted to take a few moments to say a big thank you. I was referred to your site by a friend of mine, browsed the site, placed an order and whoops, I made a mistake with the delivery address. Gary helped me out and sorted out the problem without any fuss and really made my first contact with FutureShop a good one. Initial order placed, I placed a second one. This time things didn't go so well.
For whatever reason the transaction went through but the order wasn't placed. Adam and Gary were very attentive, getting the correct order placed, checking that the transaction reflected on your account and made the whole process an absolute pleasure. Due to the concern with money disappearing out of my account without the order being placed Gary pushed through delivery to be couriered to me after the transaction was confirmed, at no additional cost.
All in all, I cannot say thank you enough and speak more highly of the fantastic service I have received from you guys. I will recommend your site to anyone who has an interest in HT, music etc and I will definitely shop with you guys again.
Once again, a huge thank you.
Mark Goodman, South Africa
Many Thanks for your speedy dispatch and quality cables at a great price. I am looking forward to being a continuous customer and will be recommending you highly.
Robert in Dublin
Hi Guys, Just a note to thank you for the very high service I have come to expect from you, the QED Reference Audio Evo Cables have lived up to my expectations, if not surpassed them. The sound is crystal clear, reproducing all notes as they were intended â€“ almost like being there. For the price I am amazed at how they can produce such a high quality cable and not extort high prices, I have used extensively QED cables in my HiFi and in my Home Cinema and have not once been disappointed. So, here's one very happy bunny!!!
Dave Sharp , Wokingham
Hi, Just to say thanks for processing my order so efficiently, from the e-mails identifying the progress of my order, through to the delivery of my cables the following day. I was also impressed with the extremely informative & easy to navigate website, which was of great assistance in my final choice, especially when there is such a vast range of products to choose from. Thanks again.
Mike Nicholls , Ashford
Hi, I just wanted to write you this short email to say that Futureshop is definitely my favourite online shop for audio cables!
Your customer service rocks ! You have great professionalism and are definitely very customer focused which differentiates you from your competitors.
I'll definitely buy from you again soon ! :)
Stephane , Dublin
Hello, it's not often I'm moved to pen emails or letters about the service I receive from a company but felt compelled to do so when it is of such a consistently impeccable standard.
I've ordered from Futureshop for two- to three years now, and not once has the level of service, advice, and expertise been anything other than first class. It was highlighted this week when I ordered a cable by special delivery and rang in a somewhat frustrated manner when the item did not arrive by the guaranteed 1pm. My frustration was not directed at Futureshop but Royal Mail. However I found a very understanding sales representative who helped with my query and then her supervisor, who, (and yes I thought this was a dead art form in complaint handling in 2010) actually LISTENED to my Royal Mail grievance and at no point ever patronised me. Quite to the contrary, I put down the phone still frustrated at Royal Mail but happy that someone had taken the time to listen and give constructive advice. This is made all the more astonishing by the fact that Futureshop staff must be under extraordinary pressure at this time of year.
Anyway, I digress. In short, I received the cable the following day, just as your supervisor had predicted (ie Royal Mail putting all the special deliveries out first at the head of any backlog). Please accept my gratitude for all the service. You are without doubt the finest company, web or high street, I have had the pleasure of dealing with. I look forward to continuing my custom in 2011 and beyond. May I wish you and all your staff a very happy Christmas and New Year. Companies ignore the customer at their peril. Thankfully, that kind of complacency is simply not in your make-up. Kindest regards
Mike Brennen, Carlisle
May I say thank you for your superb service.
Both times I have used you the goods ordered were delivered the next day -well done!
Have a merry Christmas!
Peter Abbott , Ruislip, Middex
I just wanted to write to you telling you have given me the best service ever experienced on a online purchase overseas.
I made the order online friday on 2 rca cables 0.8m. After a very short period of time, I got a call from Futureshop explaining stock only hold 1 cable left of the brand. I was offered an upgrade in product for the same price. A custom 0.8m was made, and my order dispatched same day. Arrived today in my mailbox here in Denmark.
That is service beyond what I have ever experienced earlier from any online stores. (Being called up, offered a free upgrade, custom made same day, and sent within hours.) Keep up the good work, I will be back with more orders. And most important, I WILL SPREAD THE WORD, telling all my forums in the HiFi community about your excellent service.
Tor Rasmussen, Denmark
Thanks a million times for your email that showed me how to connect my TV , Sky box, Amp, and PS3. I must say your company is the best company I have ever dealt with in all my years of being in business,(nursing home /building).
I have never had goods delivered so quickly, like on Friday evening they were with me on Saturday morning, and your support when I had a problem, you were so kind and helpful, a lot of companies get your money and then do not want to know.
Its so nice to deal with people who care about the customers, you deserve the highest praise and I will certainly be recommending you, and I do hope your company goes from strength to strength.
David Teece, Nottingham
First time buyer. Ordered a scart cable yesterday, around midday, and it arrived first thing this morning. Arrived in a sturdy box with pre-formed packaging (almost too good to throw away). Solid looking cable with plugs that fit securely in back of appliances (some wiggle about and lose proper connection). First class service. Thank you.
Colin HEAD. Sussex
Colin HEAD, Sussex
You guys have got your customer service spot on! Got to say how reassuring (and unfortunately, how rare) it is to deal with a company as good as you - The fact that one of your advisors (Gary I believe) contacted me re. my order, explained how everything except one item was in stock, but he could recommend an alternative stock item that was actually cheaper and that the difference would be refunded......Excellent.
I will be strongly recommending you to everyone I speak to when the subject of cables come up - thanks again.
Sam Wilson ( Brighton )
Dear Sales Staff. I could not believe my eye's this morning when I found my parcel delivered in the Porch. I am absolutely amazed and knocked out by the quality of the item. Thank you so much for everything you have done for me, and for dealing with this order so quickly and politely. I will certainly recommend you to all my friends and family, and will come and see you again in the future. All the best to everyone, take care and be safe wherever you are. Warmest regards
Dot Mansley ( Liverpool )
This is the 4th time I have purchased various cables from you over the last few months. These include Atlas HDMI, QED Scart, Ixos Component Cable, and my last order which arrived today, Ixos Scart Cables. Always excellent advice over the telephone , 1st rate communication at all levels in fact. Extremely fast delivery, - in my case always the very next day, and VERY well packaged and protected. most important. This is a 1st class firm, who I will happily deal with again, they deserve thoroughly their high reputation. Well done F/Shop !
Peter Davey ( Hartlepool )
I would just like to say thanks for the brilliant service I received over the phone from one of your sales people - Gary. He was so well informed and helpful and I was really impressed by the great service he offered me when trying to understand which cable to buy. Based on his service, I would happily recommend your store! Just have to wait for it to arrive now! Thanks
Chloe Reinhard, Germany
Hello, I just wanted to send you a quick e-mail to say how pleased I was with the service I received yesterday from your company and in particular Adam from your technical department.
I phoned yesterday for some help and advise after purchasing a home cinema system and was needing some guidance as to what I needed to buy. Adam was absolutely fantastic in the way he dealt with me and the advise he gave. I have now placed an order with Futureshop and would recommend your company to anyone.
Please pass on my gratitude to Adam, I'm a manager at BMW myself and think that great staff members make a difference to a business and recognition goes a long way.
Martin Grimes, Redcar, Cleveland
Just a brief email to say thank you to Gary for excellent advice and service following my enquiry about speaker cables and digital optical cables. I placed an order during the afternoon of Tuesday February 2nd which was delivered the next morning February 3rd. I then placed a further order on Thursday the 4th which was again delivered the next morning the 5th. Could not wish for better advice and service. Thank you .
Mike Lampitt, Haydock, St Helens
I would like to take this opportunity to say thank you for your exemplary service and advice. It is a refreshing change to find a firm that actually cares about it's customers. I had been researching the internet for some time to find someone who could offer advice and a promise to change the cables if they weren't correct. I have been successful at last in finding just that company.My sincere thanks to Adam for the excellent ATLAS EQUATOR 2 Speaker cables which have finally settled that annoying sharp treble which has caused me endless hours of fatigue and my inability to find something to relieve it. My speakers are B&W DM602S3's and the rest of the system is Profigold Oxypure, an excellent combination. Thank you once again.
Nigel Masters, Sleaford
I needed advice for some new speaker cables so I called Futureshop. Adam answered the phone and I would just like to say that he was very professional, friendly and helpful with excellent product knowledge.
I am very happy with the Atlas cables I bought (Atlas Hyper 1.5 for treble and Atlas Hyper 3.0 for bass). I am using them with ATC SCM 40 speakers. Apparently, a smaller copper core is good for treble and a bigger copper core is better for bass. The sound I get (after a few weeks of running-in) is exactly what I was looking for. The treble is smooth with excellent clarity and detail. The bass is taut and solid with impressive impact. With the midrange, vocals sound 3D-like and real. I could listen for hours and not get fatigued (unlike other cables).
Top class service from Futureshop - Excellent customer service, friendly communications and lightning-fast delivery. Thank you Adam, for your all your help. I would like to say a big thanks to the brilliant and talented engineers at futureshop for customizing the cables for me and I am sorry about the sore fingers!
Duy Nguyen, London
Just a short note to say thanks to all at Futureshop for the ultra efficient and customer friendly service that they are able to provide time and time again. As a regular customer, I find myself impressed every time with the efficiency of the service. The compass cable which was ordered late on a Thursday was received in Malta on Saturday, unbelievable. Once again a big thanks and rest assured that I will be making further calls in the future.
Lennox Baldacchino, Malta
Thank you for your excellent quality of service in delivering my order. Your speed of service is fantastic. You managed to turn around the connection change on my QED aerial cable and deliver back to me within 24 hours. The Chord Company Chameleon Cables are already demonstrating a significant upgrade to the sound quality of my hi-fi system as Adam predicted. Thank you to everyone again. I am really impressed. Best regards.
Kevin Tyler, CAMBRIDGE.
Just a short note to say thanks for the superb pre-sales info and advice - I'd give 110% for effort! Order arrived next day as stated. Speaker cables were excellent out of the box but now sound wonderful after they have been burned in! My old J. A. Michell turntable sounds sweeter than ever. Highly recommended - I will not hesitate to use futureshop in the future!
Alex Dunn, Kings Langley, (First time customer - but not the last)
Just to let know that I have just received my order today by Special Delivery which was only placed yesterday . Thank you for such excellent service yet again. I have placed 8 orders with you over the last year or so and each one has arrived the next day! How do you do it? With service like this you are setting the standard for all mail order companies , so you deserve all the business you can get. Please keep up the good work.
Tom, Grayling, Devon
I would like to take this opportunity to thank you for the fantastic delivery of your products. I ordered Wednesday evening 2x QED XT cables with Airlocs, Thursday you guys sent me an email saying that the cables were dispatch that morning. Well, I can tell you the postman came this morning (Saturday) with a very neat package, inside were 2 packets also neatly packed, everything was nicely rolled up and completed with airlocs. Really exceptional service, if I need to renew or buy new cables then there is for me only one address............Futureshop. Not to forget that these cables were not delivered in the U. K. but in Rotterdam Holland, and I also saved myself a good 30 euro`s because QED are pretty expensive here. Once again many, many thanks for a fantastic service.
Steve Brown, Rotterdam, Netherlands
Sirs, A couple of days ago I was looking for a composite cable switching box and found your company on the web. You seemed to have the product I needed, however I wasn't sure how best to choose between the two products that seemed to fit my requirements, so I telephoned your order line. I think I was dealt with by Gary?
I cannot begin to tell you how impressed I was with the reaction and service. Gary was courteous, helpful and knowledgeable but above all gave me a real sense that if I placed my first ever order with FutureShop I would not be disappointed with your service and product.
So after to talking to Gary, I placed the order on the web and continued to be delighted with your service. The product was delivered early the next morning to my home. It meets my needs perfectly and seems like an excellent quality product at a keen price.
All this means that I will have no hesitation in placing orders with your company in future and won't hesitate to recommend your company to colleagues and friends.
Many congratulations in setting standards of excellence in your business
John Lipscomb, High Wycombe
A very good morning to all at Futureshop.co.uk, this is just an email to say how excellent I found shopping on your site this week and the brilliant customer service I received afterwards. I ordered 24metres of QED Silver Anniversary XT speaker cable at approx 2pm and had received it by 9.30am the next day which officially makes Futureshop.co.uk the fastest Internet shopping experience I have had to date!
At this point I should point out that i have NEVER written to an Internet site to thank them before making this a first for me! I would like to thank all at Futureshop for their assistance and for the speed at which I received my cable and most of all for the customer service I received afterwards. I believe the person I spoke to was Gavin? Either way the advice given was excellent and he even went to the hassle of checking with an engineer before giving me a definite answer which puts the customer service of other companies to shame.
I will in future be recommending Futureshop.co.uk to anyone who will listen! Once again a very big thank you for an outstanding service and I look forward to shopping with you again soon.
Nick Guy, Colchester, Essex.
Fast speedy service and prompt international delivery. I was very pleased to receive the well packaged items and as a audio enthusiast was very happy to have a well reviewed product. The service desk was very helpful with any questions with quick customer response. Excellent first class service, keep up the great service.
Stuart Morgan, Bikdale, Auckland, New Zealand.
Just a quick email to say how pleased I am with the products I ordered yesterday and received today, less than 24 hours after ordering. Your service, quality and delivery are second to none. I will definitely recommend your company and will have no hesitation to order from you again.
Joe Murphy, Wantage, OXON.
Just like to drop a line to say how pleased I am with the service and product. The cable is fantastic, although I know it was an upgrade on an out of stock item, I was very impressed the way the order was completed, without delay. This sort of service goes a long way and being from sales background, I understand the difference in providing average service and then providing above and beyond, which is were your company excels. I was in two minds about swapping the aerial and cable after buying my new Panasonic plasma TV (and still may), but the sonic and visual difference using the IXOS over a cheap and nasty cable is unbelievable. I am hoping to get a proper comparison tonight on the picture quality, in darker conditions. Your prices are both competitive and the service is faultless. I will definitely use you again and will be recommending others to consider upgrading their TV cables through your goodselves. Thanks once again. Regards.
Colin Box, Doncaster
Just to let you know the cable arrived today (very fast service) and I am extremely happy with it. The quality is excellent and the interference I was getting on the old fly cable has totally disappeared with the installation of the new cable and I’ll even swear the picture has improved too. I was very impressed with the friendliness and helpfulness of your staff and the efficiency with which my cable was dispatched. I will definitely be using you again. Best regards
Gary Mellor, Stafford, Staffs
I purchased some QED original speaker cable from you on Sunday. It's now Tuesday and I received it this morning. I have got to say how pleased I am both with the cable and the level of service provided not only that but the product was the best value I could find on the Intranet. I will certainly buy from you again. Well done Futureshop, a few internet retailers could learn some lessons from you about customer service. Many thanks
C JThornborough, Lincs.
Every once in a while you come across a site which sells you something the way you'd like to be sold something. Quick, easy, good price, good communication and excellent delivery. Sadly these sites are few and far between with most internet shopping being most sub standard. However, I'd like to say I'm 100% satisfied with the superb service I've received from you. The interconnect cable is brilliant and makes my tuner sound twice as good. The price was great and the delivery far surpassed my expectations as it arrived today !We all like to moan at rubbish service so I thought I'd be positive and drop you a quick note of how excellent (and rare) I've found your service.
Someone in your organisation clearly knows what they're doing when it comes to ecommerce! Keep up the good work and I'll be sure to buy from you again and recommend you to others. My only annoyance is that, given how good the cable is, I didn't buy more to save on the delivery as the one it's replace has been relegated to other duties which could no doubt also be improved! So I'll be buying again soon!
Roger Holden, Birdham, Chichester.
I would like to express my sincere thanks to everyone at futureshop especially to Adam for the wonderful job that you are doing. You are easily the top in customer care,service and efficiency. Please keep it up and I would recommend you anytime to anyone. Thanks again and regards,
Mario Spiteri, Malta
Hi Adam, Just a quick note to thank you for your quick responses and help in the fulfilment of my recent order. Cables arrived on Sat. (way before expected) and certainly meet all expectations performance-wise. Many online stores have sophisticated and innovative functionality, but this is only of value if it's backed up by great customer service - and you guys seem to have the latter in spades. Despite the technical hitches you have a very happy customer here!
Stuart Ledden , Reading
Thank you giving my order such prompt attention, after ordering yesterday. I received it this morning and have successfully installed it in my system. your turn around and delivery system is impressive and I would not hesitate in recommending you to others. I have also included your website in my favourites for future reference.
Derek Wright, Ormskirk, Lancs
You despatched my cables late on Friday 4th April and they arrived 7.30am next morning Saturday 5th April. Service doesn't come any better, it was mind blowing! My thanks to all concerned .
George Betteridge, Alicante, Spain
I Just had to write and say how impressed I was with your delivery service. After placing the order yesterday morning the cable arrived at approx. 8.45 this morning. I do hope I am also impressed with the cable to improve our television picture and if so - I am getting carried away with appreciation.
Vera Fowler, Brighton
I would like to thank you very much for a professional quick service in delivering my goods. Each order I have made, which is four in total, I have been amazed how quick you have processed and dispatched the orders. For the order above, it was made on Friday and delivered the next day (Saturday). Excellent!!
So to conclude, excellent prices, great speedy service, what more can we ask for as customers.
Keep up the good work, you are stars!!
Mark Ascott, Bracknell, Berkshire
I just wanted to say what a pleasure it was dealing with you on the telephone yesterday morning- especially for calling me back with a suggestion for an alternative cable. The cables all arrived first thing this morning, well packaged, and I am delighted. Thank you again.
Simon Monty, London.
I am just confirming that I received my order today. I only placed my order on monday 4th Feb. and it arrived wed 6th Feb. which was a great service. The scart terminals i ordered are perfect and give a great picture and sound value for money. I will use you again and recommend you to my friends thanks again a satisfied customer.
Kevin Doyle, Leyland, Lancs
I write to express my complete satisfaction at the service you provided in delivering the two scart cables. I placed my order at 2.30pm on 4th January and they were delivered at 10.00am on 5th January, 2008. I was most impressed at the superior quality of manufacture when compared to standard Scart cables. Although the picture quality on my sony Bravia TV was very good the IXOS xht601 scart lead connecting the TV to my SKY+ box enhanced the sharpness and colour range of the picture image. I would certainly use your company again.
Mr. James Taylor, Chester-le-Street.
Please pass on my thanks and gratitude to your dispatch department. Late on Tuesday night 02.01.08 I ordered on-line 2 x QED P2120, 1 x IXOS XHT301-150, 1 x QED Qunex P-CV1 (2m) and 1 x QED Qunex HDMI-P (2m) and took advantage of the very attractive free delivery.
I received my order this morning 04.01.08. All items were very well protected as a result of the excellent packaging. I cannot ask for a better delivery service than the one you have just provided. May I also please comment on the very high standard of your web site. Very easy to use, well laid out and the item descriptions and information was more than enough for me to make a very informed decision on the above purchase. So top marks 10/10 for the excellent service you have provided and not only will I be using you again in the future, I will also be passing my positive recommendations onto friends and family. Best wishes for the New Year and kindest regards
Mr. D Weir, Northumberland.
I ordered two cables from you on Thursday. They were an IXOS XFV04-300 Component Video Cable 3m and an IXOS XHT251-150 Scart to Scart Lead 1.5m. I am most impressed. I have ordered hundreds of items from internet traders before, but never before have I enjoyed such outstanding customer service coupled with great value. The items were very competitively priced, and when I called to order, Adam could not have been more helpful. Thank you.
An internet trader that actually encourages you to call an advisor to discuss their products is most refreshing these days. Also, the cables I purchased arrived very well packaged and unbelievably swiftly considering it was only a couple of days before Christmas. I cannot recommend Futureshop.co.uk highly enough. Buy with confidence from, in my opinion, simply the best British internet traders in existence. Period.
Alan Divers, Polmont, Scotland.
I just received my cables! Very quick delivery, incredible, quicker than when I order books or DVD in France or Germany!! I'm really pleased with the service. I recommend Futureshop as the website is very informative and well designed, easy to use with large product range. They have very professional advisors by phone or by email - technical information and recommendation available by phone or by mail. Prices are competitive and delivery is incredibly quick (3 days for between order and delivery Luxembourg!). Special thanks to Adam and to the engineer that prepared my cables, I'll test them this evening but the mounting of connectors looks very clean!
Cyril Damestoy- Belgium.
I have dealt with hundreds of Internet shops over the years and FutureShop is the best yet! Friendly, helpful and knowledgeable staff, with a genuine passion for what they sell!"
Paul R Moon - Dorchester, Dorset
My order has arrived already. The cable is excellent - I look forward to checking out the difference it makes to my setup when I get home tonight :-) I want to thank you for the excellent service I have received. I will definitely use your site again.
Ben Deitch - Caerphilly, Wales
I just wanted to say a huge thank you to Adam for his excellent service and advice on Friday. I received my speaker cables yesterday morning although it was 3.50 when I spoke to Adam. Top service and excellent price.
Barry Mainprize, Bridlington.
I ordered 2 scart leads yesterday, they arrived today the same as my previous order, many thanks for being so efficient!
Alan Holloway, Stourbridge, West Midlands.
I placed an order for two scart leads yesterday at approx 2.30pm and they arrived first thing this morning. Thanks for the great service. (Thanks also to the postal service!)
Martin Lanceley, Chester, Cheshire.
My two Ixos Scart Leads arrived today,48 Hours after ordering - thanks for really SPLENDID Service!! The Scart Leads are Brilliant too, as was your price!! My shopping experience with you has been absolutely First Rate.
David Moss, Whitby.
Amazing. Excellent web site and fantastic help over the phone. Thank you.
John Thirlwell, Clee St Margaret, Shrops
Just wanted to thank you for the excellent service on my order. Delivery in 17 hours - fantastic! I'll be back.
Mike Smith, Burgess Hill, West Sussex
I would like to express my sincere thanks to you for all the help you gave over the phone regarding the above order and the with problems I had with my first order. My DVD is now working perfectly through the s-video lead and I cannot thank you enough for the exceptional speedy and prompt delivery - ordered 3-30pm friday and it's delivered 9-00am saturday - absolutely excellent !! Once again many many thanks and trust you will receive the returned lead in a satisfactory condition.
Vic Hubbert, South Woodham Ferrers
Thanks for your prompt reply, just to let you know that I ordered the cable I wanted yesterday and it has just arrived. So thanks very much for an excellent service.
Chris Darvell - Guernsey
My order arrived safe and sound this morning, thank you for all your help and also to the speed and efficiency which was second to none. I certainly will use your service again without hesitation.
Reg Cooke - Evesham, Worcestershire
Hi, So many people moan and groan these days, well I would like to extend praise to the efficiency of your company. Many Thanks.
Philip Jaques - Mitcham, Surrey
I just want to say thank you for such a quick delivery, I ordered the goods on Monday afternoon and they were with me on Tuesday morning. That is very quick and also the cheapest on the Internet that I could find. I will definitely be using you again and recommending your company to anyone who will listen to me.
Andy Casely - Crowborough, East Sussex
To All, Thank you for an extremely prompt and faultless service. I only ordered my goods yesterday lunch time and got them the very next day, standard delivery! If only all website sites were as prompt as yours. I look forward to shopping with you again. Well done and thanks again.
Kevin John - Margate
Thanks for your various emails. Above all, thank you for the extremely prompt despatch of my order; placed at around 3pm on Friday, and received here at 930am on Saturday. I couldn't ask for more! Best wishes
Brian M Barber - Worcester
I just wanted to say how impressed I was with the service I have received from your company. I telephoned your order line, and spoke to Gary about some scart leads and other cables that I needed for my new television and home cinema set up. Gary was absolutely excellent, he explained exactly what I needed, and he answered all of my questions, then recommended what would be the best cables for me to use, and I ordered the items online, and received them at 10.00am the next day ! I will certainly use your company again very soon. Many thanks for an excellent service"
Justin Purcell Rickmansworth - Herts
"Impressive Service, quality of cables and speed of delivery was just great. I am a first time user at this site and found the bi directional cable description easy to read, understand and order, especially as I had already purchase an incorrect one at large retail high street store that did not say, the first cable was not bi directional, Thanks, the cable worked a treat."
Charles Lynch - Greenock, Scotland
“Your service has been brilliant, and I will hurry back to you again the next time I am in the market for any electrical item. I placed an order for a HDMI Cable with you late on Friday 24 Nov. That same evening you emailed acceptance and confirmation of the item details and cost. During the evening of Monday 27th you emailed again, stating that the order had been dispatched. Mid morning of Tues 28th the item arrived. Hey - that's impressive Service! Well done. Many another retailer should sit up and take note of the standards you set and achieve. You have one more very happy customer, who will sing your praises to all and sundry that I meet. Keep up the good work, and I look forward to the next time we do business. "
Geoff Kennedy - Salisbury, Wilts
“I would just like to say many thanks for the both of my orders, the one I ordered yesterday afternoon arrived at 10 this morning, very very impressed, also many thanks to the very helpful young man I spoke to on the phone yesterday. With the quality of the goods provided and the level of service given I would not hesitate to use you again, also to recommend you to my friends. It's so nice to see in this day and age good old fashioned service still does exist, keep up the good work. Many Thanks
Alan Blackbeard - Twickenham, Middex
“Many thanks for the excellent service. Very impressive to be able call up on a Friday lunchtime to order cables and receive them the very next morning (Saturday) safe and well wrapped. Not only that - I got helpful and friendly advice, well mannered and considerate staff (thanks Gary) and great prices.
How do you do it?! I could not have asked for more. I will be back!"
Stephen Hyde - Ayr
“ Just wanted to give you some positive feedback, as it's often all too lacking in today's complaining society; i have received my order this morning, and all is exactly as requested. I am very pleased to have received the item so quickly, having only placed the order at 10pm on October 18th , only 36 hours ago. Thanks for the prompt service, I will certainly recommend you to friends. "
Hamish Breach - Cheltenham, Gloucestershire
“ Hi, Just wanted to drop you a quick note regarding a recent order I placed for IXO S XHT601-075 Ingot Scart to Scart Lead 0.75m.
What great leads, I was suffering from ghosting a very poor picture from my Sky Box to my 32" Sony TV. I spoke to FutureShop and was given great advice and suggested to purchase the above lead.
I ordered the leads at 10am on Tuesday and they arrived at 9am the next day. Now that's service!!!! The leads have much such a difference, clear picture and super crisp sound and for a great price too.
Many thanks for your service and advice, top class. I will be back for more leads next pay day. All the best Craig"
Craig Falls - Aberdeen
“I'm writing to say *thanks* for the fantastic service that I received from you recently. After having placed an order with you, I realised that I needed to change the custom component cable I had ordered to a custom scart cable. I rang late in the afternoon on the day of my order, so I fully expected to be answered with the usual "can't do anything about it". I spoke to a very polite and helpful young man who took all the details, and said that he would get in touch with the workshop immediately to try to cancel my initial order and change it for the new cable.
Taking into account the fact that it was no fault of yours that I ordered the wrong cable (I had to change the cable as I found out I had a fault in the component outputs on my dvd), the fact that it was a custom cable, pus it was so late in the day to try to get things changed -- I am extremely impressed with your response and the helpfulness that your staff showed.
I would once again like to say thanks for a great service (as well as a great selection of cables). I will definitely use your site again in the future if I need any more cables and will have no hesitation in recommending to you to friends and colleagues. Many thanks"
Richard Thornton - Fareham
“ I would just like to congratulate you on your excellent service. I ordered a couple of AV leads at 1.30pm yesterday [06/09] and they arrived this morning [07/09] at 9am. This is without doubt, the most efficient internet shopping experience I've ever encountered. Keep up the good work!"
Dave Campbell - Preston, Lancs
“What can I say. I made my order at two in the afternoon on a Tuesday thinking I might get it on Thursday, but to my amazement, the postman was at my door 7.30 next morning, 17 and a half hours later.
This has got to be the best service I have ever received online and I cant wait to use you again".
Thank you so much
Paul Burkey - Nottingham
“Hi FutureShop people,
My first transaction with you was completed yesterday. I would like you to know that your excellent service is very much appreciated. I received my Profigold HDMI cable within 48 hours of my online order. The whole process of registering an account with you was smooth and problem free, and the confirmation and information emails ensured I knew exactly what was going on.
Thank you for a fast, efficient and reliable service, and very keen pricing for both goods and postage. I will certainly visit FutureShop first in the future.
Brian Rowe - Haslington, Cheshire
“ Just a quick note to say thanks for the cable and how very impressed I am with your service. I only ordered it on the web yesterday afternoon and I received it this morning in the post. Fantastic service. Better than any other order I have made on the web so far! I shall be back!"
David Remmer - Newdigate, Surrey
“You've just restored my faith in Internet shopping. After having to chase up orders from other companies and dealing with some real idiots over the past few weeks, it's refreshing to have placed an order with yourself and then to have received it within 24 hours. Not only that, the order is correct and the price was pretty good too.
Thank you very much. I'll be shopping with you again.
Steve Rank - Feltham, Middex
“I placed my order at 3 o'clock and my leads were with me the very next morning, even though I chose the standard delivery which quotes a few days. When I was trying to connect my system up I discovered the advice I'd been given by another company was totally incorrect and I was left having to use my old cheapy leads.
I then did what I should've done in the first place and phoned your customer service number. The person I spoke to understood my setup immediately and managed to find an alternative way of linking everything up that actually makes for a tidier installation and didn't require me to buy anything else - in fact I had a lead spare!
Top marks for customer service and many thanks to Adam for his help, a real credit to your company.
Dan Barrett- Hemel Hempstead, Herts
“A word of thanks for all your help with selecting the best cable for the connection of my Denon 1920 DVD and Panasonic AE900E projector.
Although an Audiophile of some vintage, I was in the dark with various connection types, standards and features in today's audiovisual world. Your technical knowledge was A1, detailed and knowing all the wrinkles. You were able to answer all my questions, which were always detailed. You handled the whole matter in a professional and friendly way.
It's rare to come across this level of expertise and service in this industry. I cannot recommend your operation highly enough. I have now spent more on cables than on equipment but knew this would bring benefits from my previous experience in the audio world.
Peter R Allamby - Sheffield
“Just a quick note to express my appreciation at the excellent service I have just received from your company.
Being a bit "green" when it comes to AV set-up and cabling, I rang futureshop yesterday hoping not just to buy some new interconnects, but also hopefully to get some advice on which cable to buy, and how to get the best out of my new Panasonic plasma TV. The guy I spoke to (Adam) was very knowledgeable (and patient!), and spent plenty of time explaining the various options. He didn't try to sell me anything other than the best cable for the job, even though more expensive alternatives were available.
The cable (IXOS XHV704-100 component video; a snip @ £33.69) arrived this morning, less than 24 hours after I made the phone call, and boy, does it make a difference! DVD pictures now look almost "high-definition" in comparison to my old SCART connector, with much better colour separation and clarity.
I would happily recommend Future Shop to anybody. Thanks again,
STUART HALL (Beverley, East Yorkshire)
“A quick and well-deserved thank you for the superb service I experienced with my recent dealing with Futureshop. The friendliness, the great knowledge & advice offered, the items being received the next day...all was exceptional."
Paul Hadley. Birmingham
“What a company! Amazing service. We only ordered yesterday afternoon and the postman knocked on the door with the morning's post and your package. I have dealt with many firms over the internet, some very good, some good, some average. You guys absolutely top the list! I would have no hesitation whatsoever in recommending you. We will be back!"
Denise Bissett. Southport, Merseyside
“I really must put on record my gratitude for the assistance given to me by your Technical guy, Adam, in overcoming a Picture Quality problem I was having on my new Sharp 32" LCD. This guy really does know his stuff, and he spells it out in simple terms for the uninitiated. I can honestly say that I have not received a better service from a company for eons.
There was a small problem over the supply of one lead (My mistake), but having phoned him immediately (PM), I received the correct replacement next day. Fantastic. As for Picture Quality and Sound, nothing more to say than "Thanks a Bundle". Long may you all prosper at Future Shop. I would recommend to any person requiring assistance in determining the right lead/connector for the job, then contact Adam. You can't go wrong."
Graham Long. Cowes, Isle of Wight.
“Yesterday morning I was wondering how to improve my tv picture when, via Google I came across your website. Now that was lucky!! I did not realise there were so many scart leads available, so I gave you a ring. I spoke to Adam and it was so nice to speak to someone who knew what he was talking about and had time to listen to my problem. It was also nice not to be talked into buying the most expensive item, but the scart lead that best suited my requirements.
That all happened at approx. 2.30pm yesterday. By 2.30pm today they had been delivered and installed. I now have a much improved picture and I'm sure the sound is better too. Thank you so much. I would certainly recommend that service to anyone."
Brian Ryland. Gloucester.
“Just wanted to say absolutely fantastic service. I ordered the above yesterday morning arrived today standard delivery. A great service top notch will definitely use your company again. Why go to local retail park and get messed about by idiots when you can get the product described next day from yourselves."
John Davies. Liverpool.
“Wanted to drop a note to thank Adam for all his advice and help in the last week or so.
I had absolutely no idea when buying a plasma TV what was involved in terms of cables and how important it is to get the right ones so's not to be disappointed with the end result. Lets face it if you are spending a couple of grand on a tv, what's a couple of hundred more on some decent cables.
Adam received at least 3 calls from me asking for advice and spent a lot of time going through the options available, not necessarily trying to sell me the most expensive, but trying to make sure I got what I needed at a price that I could afford.
So thanks Adam. The cables turned up yesterday as promised and I have already set up the scart on the Plasma and am very happy. If the other cables perform to that standard I will be more than happy.
Great service, great prices (and believe me I did do a lot of research) and great delivery. Have already started speaking to my brother (who also wants a plasma) about your service etc. and will of course recommend he uses you when it comes to his turn to shell out for one. Thanks again."
Mike Young. Christchurch, Dorset
“Having ordered a cable from you yesterday afternoon and had it arrive this morning, I would like to congratulate you on your customer service. I am impressed with your efficiency and your prices, and I expect I shall use you again. If only other online retailers were as impressive.
Keep up the good work.”
Paul Hedley. Gloucester
“I just wanted to thank you for the brilliant customer service I received, and for quickly sorting my problem. It is really nice to see that there are smaller companies out there that would knock the major companies off their pedestals! If only they were given the chance eh!
Adam, once again I thank you personally, you really made my day! Wishing you all the best, a Merry Christmas and a prosperous new year.”
Tahir Rajah. Croyden, Surrey
“Placed the above order yesterday, and did not specify next day delivery, arrived this morning! Great work, keep it up and very many thanks to you all”
Gareth Williams. Buckinghamshire
“I ordered a QED Squart cable last week I just wanted to say thanks for an efficient and excellent service and will I am sure be ordering other cables in future and will be recommending your company to other people. Thanks”
Adrian Dulson. Lifford, Ireland
“The cable arrived today, super fast delivery, it’s a great product. Thanks for all your help.”
Ben Morris. Cheshunt, Herts
“Just to let you know that the service you have provided with my last two orders was exceptional. It's a shame that more retailers can't adopt the same service as your company - please keep up the good work. I would certainly recommend your services to friends, and if the need arises in the future, I would come to you first for new cables etc. Many thanks”
Tim Hudson. Feltham, Middlesex
“Received goods today and would like to say, excellent service again. Thanks”
Stephen Morley. Nottingham, Notts
“Cables ordered lunchtime and arrived the following day (via regular post). Great service - many thanks.”
Martin Allen. Chiswick, London
“Many thanks for your email and the swift delivery which arrived yesterday. A pleasure doing business with your company and will happily recommend you to friends”.
Rob Brentnall. Eastwood
“I just wanted to say a massive thanks for your advice in regards to my
recent purchase of scart leads for my plasma TV. I went in the end for the IXOS XHT-601-300 and it has been the best investment yet in terms of my viewing enjoyment. My TV picture and sound quality have been totally transformed and it's like a new TV!!! Thank you ever so much for your patience and service, an excellent job well done!!”
Mrs J Cowell, Wigan, Lancs
First purchase online ever. Items arrived before they were to be posted. Exceptional service. I will use you again. Thank you!”
Dougie Macdonald. Stirling, Scotland
“I just wanted to say how great your service is. This morning I placed my 1st ever order with you and was amazed when it was delivered by hand this afternoon”
Ryan Kintas. London
“I have just placed an order for two ribbon Scart leads where prior to ordering them I took a look at your website and then phoned for some advice.
Some people are sceptical about ordering on line etc, and I generally share the same concern although I have to say, apart from being the simplest, easiest, website I have ever viewed, bar none, I was given some advice from just about the most helpful person I have ever spoken too. Their attitude, knowledge and courtesy are a credit to your company. I actually feel quite rude that I didn't take their name. I will also say that should I ever have to order any form of AV leads etc again, I would not hesitate in using Futureshop and will recommend you to anybody.
If you could pass on my thanks to the individual concerned. I commend what is considered in my books 'A first class service'”
Chris Bradley. Sutton Coldfield
“Many thanks for your SUPERFAST service. My order arrived at 0730 this morning. I only booked it at 1430 yesterday! Terrific service and I shall certainly look to Future Shop in the future”.
David Ward. Watford
“Just wanted to say thank you for the excellent, speedy service you gave me this week.
I was very impressed with the knowledge and advice I received from a gentleman I spoke to at your shop also. It's not very often you find service like this these days...”
Richard Dyer. Maidstone, Kent
“Thank you for the excellent service and fast delivery!”
William O'Connell. Lixnall, Ireland
“Would you please tell Adam thanks for the advice on the phone and the excellent delivery .I received the rca cable before 9am this morning”.
Duncan McCheyne. North Shields
“I have just received my order and I am very pleased .the picture quality on my plasma is so much better the delivery time was excellent and very fast .I will definitely be ordering more products from futureshop. I’m well pleased”
James Taphouse. Bracknall, Berks
“Let me thank you for the superb level of service you provide. I ordered my cables yesterday and they arrive by Special Delivery Today, so thanks again.“
Tony Jefford. North Shoebury, Essex