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For Expert Advice Call us: 0800 772 3688 / 0208 905 1555 or Email us: sales@futureshop.co.uk

 

Customer Comments

 

Futureshop.co.uk pride themselves in giving their customers a superb standard of service. We receive a great number of unsolicited testimonials from customers. With many Internet companies it is usually only the dissatisfied customers who put "pen to paper". Futureshop.co.uk is a happy exception to this rule receiving a constant flow of positive feedback from customers.

The following are a selection of recent emails received from customers.

 

March 2017

Hi guys , I wanted to change in all honesty the length of my speaker wire. I called up and spoke to Gary. He was so patient and informative he made the whole experience a pleasure. In the end I exceeded my 200 pound budget to 350 pound not because Gary pressured me but because he simply gave me the facts in a way I could easily understand. My speakers have suddenly come alive and I very happy with the results. Gary even talked me though how to connect them. 

Well done Gary Sir. 

Andy Hossack - FORDINGBRIDGE UK 

March 2017

Hi to all at Futureshop, You guys rock! Thank you all so much for the quite excellent service you provide. I have just moved home so I really appreciate the very swift arrival of my last three orders, enabling me to set up my Hi Fi and TV systems so quickly. Brilliant! 

Best Regards, 

Mike Darke -Portishead UK 

March 2017

Hi Adam!. 

I just got the cable and it is great. I'm really happy you didn't have to cut it.. Thank you very much for all your help, you gave me a wonderful service.. You made a very satisfied costumer, you can be sure that i'll buy from you guys again. 

Thank you!

Itai - Israel 

January 2017

Just a quick note to thank you for the 3 different orders I have received from you. The first 2 orders were custom length cables 2m & 1.5m the last order was for 0.6m & 1m standard length cables. All the cables perform well and I am very pleased. I must say the soldering on the custom length cables was in my opinion to a better standard than on both the manufacturers standard cables, congratulations. 

Kindest regards, 

David Styles - Hove East Sussex 

November 2016

I wish to acknowledge the prompt service, and the helpful manner of the two Future Shop people I spoke with

Jim Thorpe -Bristol

October 2016

Thanks for everything - my cable arrived this morning, another example of great service from Future Shop

Edward Elliot - WALSALL. UK

September 2016

I must say that the speed at which you sent my replacement lead was really impressive. It arrived this morning.

Thank you for an excellent service.

Hugh Montgomery - NORTHERN IRELAND

September 2016

Thank you Future Shop, I received parcel very early. Im happy from your fast service your vdh subwoofer wire is excellent performance is very high in all aspect. sound is accurate and compact. very soon i will give you one more order 

Regards.

Srgharth Vir - INDIA

June 2016

May I thank you for your very quick and excellent response to my order, I did not expect a next day delivery!

The cable although what I might call only a budget priced item has outplayed a more expensive one between the CD player ands amplifier. More clarity in the treble and a gain in the bass notes although not boomy in any way – well recommended. I do at the moment use rather outdated solid wire speaker leads, Audioquest F.14 and F.18 ( bi-wired ).

Over many years I have collected several lengths of speaker wire and several interconnects, each one sounds different in some way, despite the non believers.

Regards,

Trevor Illot, KING'S LYNN

June 2016

Hi Adam,

The QED's are now plugged in and do fine ! The good thing with these cables is that they are very well balanced and work OK with most equipments. Good value for the money, specially with the Airlock bananas.

Thank you for your help - it's been a pleasure. Hope to deal again with Future Shop. Best wishes,

.Philippe Farre, FRANCE

May 2016

Really good to know I have a reliable no BS dealer in the UK. Well done future shop!

Kind Regards.

Max Khairy, BOURNEMOUTH

May 2016

Hello, just a short message to say that I am absolutely delighted with my new speaker leads.

Worth every penny and very fast delivery,  well done and thank you.

Howard Field, BOURNEMOUTH

February 2016

I think you and Futureshop have been the kindest, most flexible and friendly audio dealer I have ever dealt with in 20 plus years. Your customer service is just amazing.

Jon Palin, TONBRIDGE

December 2015

I don't usually bother with feedback but having spoken with Adam today and having received very helpful advice which helped me to sort out an ARC connectivity issue, I felt I had to record my thanks for his very polite and professional service. Re-assuringly, his advice was that the issue was unlikely to be a cable one and his advice helped me to track the issue to my amplifier. Having fixed my initial problem, I then went back and upgraded an old HDMI cable with a new one but it was very refreshing to receive honest advice where a sale was second place to helping the customer. Well done ! .

Roger Dean, PERSHORE

September 2015

The speaker cable made the World of difference to my system and I would like to thank you for the superb help and advice which you gave me in sorting out my problems.

Grayle Walker, Jersey.

September 2015

Just wanted to say thanks for such great service and quick delivery.  I hardly ever bother to write, but Dave couldn't have been more helpful and next day delivery saved the day for me.  Great customer service - thanks.

Steve Hoyle, Nottingham.

September 2015

Good day .What can I say? That was absolutely brilliantly quick service. Ordered yesterday afternoon and at my door by 8 this morning. 

Very happy with the cables as well. So physically flexible for a quality cable and black for a change! They will replace some QED Ruby reference which are dreadful in this aspect and because they are bright white shout 'look at me'. These Atlas are bliss in every way. Thank you so much for the service and will definitely be back at some point.

Best regards 

Chris Pritchard, Liverpool.

September 2015

Just want to say a big thank you to you and Gary after buying Atlas Hyper 3.5 speaker cable and Hyper Integra interconnects for CD and Tuner the icing on the cake was the arrival  of the Atlas Equator integra interconnect that connects between pre/power amp that has made system come alive. So a big thank you to you at Future Shop and Atlas themselves for manufacturing a great product. Between you and myself puts Chord and Audioquest  into a runners up position.

Many Thanks.

Adrian Bone, Fleet.

July 2015

Please pass on  my grateful thank to Adam for ringing me back yesterday and also for his expert knowledge and advice about HDMI cables for my MacBook. It was very reassuring to speak to someone who knew what he was talking about and could offer an instant solution. The adaptor that Adam identified arrived in this morning's post.  A brilliant example of customer service  that many companies would do well to  aspire to Long may you prosper.

Alan Griffin, Leamington Spa

June 2015

I would like to thank Gary for his help with my order. His advice and assistance were much appreciated.

Excellent service!

Ian Hyde, Southampton.

February 2015

I just wanted to thank you for the cable that arrived in good shape in good time and exactly as requested. Thank you

Clive Grace, Eskdalemuir.

January 2015

I must say that I have just received my order,placed yesterday; amazing service!!

David Prior, Gloucestershire

January 2015

Just a short email to say thank you for getting hold of the Audioquest Cinnamon USB cable that was adapted for my Chord Hugo. I am extremely pleased with it - great price and great service.

David Read, Waltham Cross

January 2015

Thanks, arrived this morning. Very impressed with the initial advice given and the efficiency of the order and delivery process.

Very best regards

Ian McGowanNorthhumber

November 2014

I am writing to tell you how very pleased I am with the set of QED XT40 speaker cables I received from you in the post this morning. I can only describe their performance as astonishing - even on my ancient, antique equipment. I have listed this below for your amusement, but since I would require a second mortgage to buy the modern system I would really like it will have to suffice. Many thanks for your excellent service and the quality of your website.

Very best regards

Geoff Hurrell

August 2014

Futureshop combines the three major strengths of a hifi shop: great products (1), great service (2) and an excellent support service (3).

Bram Doolaege, Belgium

July 2014

I offer my most sincere thanks in appreciation regarding future-shop service and efforts provided and feel greatly honoured and privileged to the upmost to be provided highest supreme quality product.  

Jamie Weick.

April 2014

Thank you so much Adam for all your help not only with this matter but all the advice, help and support you have given me over the past year or so. Its good to know I have someone like yourself that can give good sound and honest advice, I love future shop and would never think of going else where, I've never been disappointed with any product I have purchased from you, quite the opposite always look forward to receiving any new product which I order from you because I know its well worth it in every way, fast good quality is all i have ever had from your company over the years, certainly top of my tree, keep on doing what your doing, simply because it work and is the best in my opinion, fantastic team you have there, thanking you most kindly again for all your time help and support.

Five stars from me...  

Paul Clough, Middlesbrough.

March 2014

HiAdam, the cables arrived safely and I'm in the process of connecting them. Thank you for your help and advice, it is not what I'm used to and in future (no pun intended) futureshop will always be my first port of call for cables, etc.  I have added a testimonial below as a gesture of my appreciation.

The service I received from Futureshop was impressive.  In my experience they set the standard to which their competition should aspire: it was obvious that they value my custom.

Recently, I emailed an enquiry regarding a non-standard order that warranted just a quick emailed response. Instead I was treated to a pleasant, detailed and informative telephone conversation that answered all my questions. As a result, I placed an order and despite being made to order and 96 hours burn in delivery was very prompt. This is in stark contrast to my experience with some of the competition.

Michael Horton, London

February 2014

Just to say thank you for your fast dispatch. Very pleased with the item bought and received in excellent condition. Excellent service, will use again for sure.

Thanks once again.

Anthony Zammit, Malta

January 2014