• 60 Days Money Back on Cables
  • FREE Cable Burn-In
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For Expert Advice Call us: 0800 772 3688 / 0208 905 1555 or Email us: sales@futureshop.co.uk


Customer Comments


Future Shop pride themselves in giving their customers a superb standard of service. We receive a great number of unsolicited testimonials from customers. With many Internet companies it is usually only the dissatisfied customers who put "pen to paper". Future Shop is a happy exception to this rule receiving a constant flow of positive feedback from customers.

The following are a selection of recent emails received from customers.


January 2019

Thank you very much for all of your assistance ! Definitely some of the best client service I have ever had. I look forward to receiving my order !

Kind regards,

Jan - Netherlands

January 2018

I would consider myself a difficult person to please. Your organisation sets a gold standard for how retailers should treat their customers.

The first guy I spoke to took time to educate me and was entirely authentic. When I phoned again to ask a stupid question great care was taken to explain the answer. By the third call there was no way I was going to buy from anybody else and the choppy waters of speaker cable selection had all been navigated

Thanks you guys are fab and the buying experience is a rich one.

Richard - Herts, UK

November 2018

Just want say thank you for your good quality professional service and having a quick delivery service.

Totally pleased with the product and service.

With thanks,

Simon - East Lothian, UK

August 2018

Just want to thank you for the exemplary service time and time again. If only all retailers were as good as you.

Many thanks

Mike - Whitstable, UK

July 2018

Just to let you know I did get the order – very happy with the bits I have used – haven’t tried out the bi-wire cables yet but aiming to do so next month.

Not great at doing the on-line endorsements but am a very happy and satisfied customer. Also it arrived in the UAE very quickly which was handy.

Andrew - UAE

July 2018

On Friday morning the 27th of July I ordered 8m of white speaker cable over the phone.

To my astonishment it was in my post box on Saturday morning. That is incredible service. Please pass on my appreciation for the great service I received.

Thank you

Joe - Buckinghamshire, UK

July 2018

As a Vice President for a €13billion sales driven company I’d just like to express what great customer service and help you have offered, really excellent.

Wishing you a nice week ahead.

Rob - Spain

May 2018

Good Evening,

I have sent feedback through 'Trusted Shops’. However, I thought I would let you know how pleased I am with the service I have received from you.

I am most grateful you provide a burn-in facility for new cables and had I remembered I would have bought my other Chord Epic cables from you. I won’t forget in future (pun!) because your service is second to none.

Many thanks for the burn-in and quick delivery.

Heiko - Hampshire, UK

April 2018

Excellent and fast service. I made an error in an order and immediately they gave me the solution.

Exemplary operation

Armando - Spain

January 2018

Thanks again for your support and understanding. I am EXTREMELY pleased with the service and the ‘no quibbles’ approach to customer satisfaction. This makes a refreshing change these days!

I will be placing my (positive) feedback on both of my orders shortly.


Arne - Herts, UK

March 2017

Hi guys , I wanted to change in all honesty the length of my speaker wire. I called up and spoke to Gary. He was so patient and informative he made the whole experience a pleasure. In the end I exceeded my 200 pound budget to 350 pound not because Gary pressured me but because he simply gave me the facts in a way I could easily understand. My speakers have suddenly come alive and I very happy with the results. Gary even talked me though how to connect them. 

Well done Gary Sir. 


March 2017

Hi to all at Futureshop, You guys rock! Thank you all so much for the quite excellent service you provide. I have just moved home so I really appreciate the very swift arrival of my last three orders, enabling me to set up my Hi Fi and TV systems so quickly. Brilliant! 

Best Regards, 

Mike Darke -Portishead UK 

March 2017

Hi Adam!. 

I just got the cable and it is great. I'm really happy you didn't have to cut it.. Thank you very much for all your help, you gave me a wonderful service.. You made a very satisfied costumer, you can be sure that i'll buy from you guys again. 

Thank you!

Itai - Israel 

January 2017

Just a quick note to thank you for the 3 different orders I have received from you. The first 2 orders were custom length cables 2m & 1.5m the last order was for 0.6m & 1m standard length cables. All the cables perform well and I am very pleased. I must say the soldering on the custom length cables was in my opinion to a better standard than on both the manufacturers standard cables, congratulations. 

Kindest regards, 

David Styles - Hove East Sussex 

November 2016