|At FutureShop.co.uk, we take pride in our outstanding customer service and expert technical advice. Our 60-day money back guarantee gives you time to make sure your cables are ideal for your system. We offer a money-back guarantee on cables purchased from FutureShop.co.uk (exclusions apply, see below). If you are less than happy with the performance of any cables purchased from us, then simply return them for an exchange or a refund within 60 days of purchase (excludes special order items and some speaker cables). We want each and every customer to have a positive purchasing experience with FutureShop.co.uk and we hope that they recommend us to friends, colleagues and family.
60 day money back terms and conditions:
- To be eligible for return, cables and the packaging must be in their original purchase condition
- Only applies to cables purchased directly from FutureShop.co.uk website.
- Excludes special order cables. You will be advised in writing or by phone, before your order is shipped, if we are unable to accept the return of some custom-made cables or special order cables under the 60 day money back guarantee.
- Excludes cables shipped over 60 days ago
- Excludes all non-cable products including CYP, Gefen, Blustream, ISLO-8, ISOTEK, iFi Audio & Atlona products
- Excludes cables exchanged under warranty or cable repairs
- Shipping costs for returning items is the responsibility of the customer
- Shipping costs for shipping the item to the customer are non-refundable. For items over £99 where shipping is free, we will deduct £2.95 to £5.00 to recover shipping costs in shipping the item to you.
- Time limit starts from when the order is shipped.
- Please allow 14 days for refunds although refunds are usually processed within 7 working days.
- Your statutory rights are not affected.
If you wish to return a cable under the 60 day money back guarantee, please call 0800 772 3688 or 0208 905 1555 or email us on firstname.lastname@example.org advising us of your order number and your intention to return the item.
Please return the item using a traceable shipping option as we are not responsible for lost items. You can return the item to the following address along with your order number:
Future Shop Ltd
Unit 5, Moda Centre
Please include your order number with the returned item(s) and ensure the items are adequately packaged to minimise damage in the post.
When items are received, they are inspected by our Returns Team to ensure they comply with our terms and conditions.