Terms & Conditions 




Please read our Terms and Conditions of Sale before placing an order. If you wish to keep a copy for your records please print out this screen.


1. Definitions

In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:
1.2 'Supplier' means Future Shop Ltd trading as FutureShop.co.uk, Registered in England and Wales No. 05045306. Registered Office: Unit 5, MODA Centre, Stirling Way, Borehamwood, Hertfordshire. WD6 2BW. VAT No. 853 3355 25. 
1.3 'Goods' means the goods or services supplied by Future Shop Ltd trading as FutureShop.co.uk
1.4 'Customer' means the person or company who purchases or agrees to purchase goods or services from Future Shop Ltd trading as FutureShop.co.uk


2. General

2.1 These terms and conditions of sale apply to all goods supplied by the Supplier.
2.2 No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received and accepted your order, the Supplier has received payment in full (in cleared funds) and the Supplier has shipped the goods. Once the Supplier does so, there is a binding legal contract between us. 
2.3 An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the Goods will not take place until after your payment is taken and the goods are shipped by the Supplier. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. 
2.4 The Supplier may change these terms and conditions of sale without notice to you in relation to future sales. 
2.5 The contract is subject to your right of cancellation (9).
2.6 The Supplier reserves the right the decline any order for any reason.


3. Description of the goods

3.1 The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order. 
3.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible. 
3.3 Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.


4. Price of the Goods

4.1 Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified by email. If you cancel your order prior to dispatch, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods. 
4.2 In addition to the price, you may be required to pay;
4.2.1 Postage & Delivery charges
4.2.2 Value Added Tax and any other taxes
4.3 Goods marked as 'Free' items under promotional offers will be treated as a component of the primary goods sold.


5. Payment

5.1 Payment for the goods, Postage and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. 
5.2 Payment shall be due before the delivery date. 
5.3 There will be no delivery until cleared funds are received. 
5.4 Credit account invoices (unless otherwise agreed by the Supplier) shall be payable by the Customer within 30 days of the Supplier's invoice. In the event of late payment the Supplier reserve the right to charge interest on overdue amounts at an interest rate of 3% above the current HSBC Bank Plc base rate.


6. Delivery

6.1 Orders placed before 4:30 pm on a working day (Monday to Friday excluding public holidays) will usually be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all items are in stock. 
6.2 The goods you order will be delivered to the delivery/shipping address given when you place your order. 
6.3 If delivery cannot be made to your delivery/shipping address for reasons under the Supplier's control, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery. 
6.4 If you deliberately fail to take delivery of the goods when delivery is attempted, then the Supplier may: 
6.4.1 store the goods until actual delivery and charge you for reasonable costs of storage; or 
6.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods. 
6.5 If you fail to take delivery because you have cancelled your contract under the Consumer Contracts Regulations 2014, the Supplier shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for a failed delivery. 
6.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.
6.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
6.8 Upon receipt of your order, you may be asked to sign for the goods received in good condition. If, for any reason, you are unable to check the contents of the package at the time of delivery, please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter. 
6.9 Upon receipt of your goods, you have 48 hours to notify us of any missing items or discrepancies in your order.
6.10 We reserve the right to change your shipping method without notification if you select a method that we cannot use for your shipment (for instance, we cannot ship via postal services for items over 2 Kg to International destinations). If we need to change your shipping method, we will choose the least expensive shipping method for your order.
6.11 For International orders, where the actual weight of the package significantly exceeds the shipping cost charged, we may write to you for an additional shipping charge.
6.12 If one of the items you received isn't what you ordered, we reserve the right to ship the correct item using an alternative shipping method. You will need to return the incorrect item using the most basic postal services. We will refund the shipping cost for the return, provided you use the most basic postal services and send us the proof of postage. Shipping costs using couriers are not covered.
6.13 We may not always require a customer's signature upon package delivery. In such cases, the delivery is deemed to have been completed when the package is placed near the front door or in the designated reception area for deliveries in the case of residents of apartment blocks. Please note that once the package is delivered as per the conditions stated, we consider our delivery obligations fulfilled.
6.14 We acknowledge that instances of stolen or missing packages may occur after delivery. However, we do not assume any responsibility or liability for stolen or missing packages after delivery.
6.15 While we provide specific delivery instructions to our couriers and postal service operators, we cannot guarantee their compliance. We explicitly state that we are not responsible for couriers failing to comply with our delivery instructions.
6.16 Deliveries are governed by our comprehensive shipping and returns policy. For detailed information regarding our shipping procedures, as well as our policy on returns, please refer to the following link: Shipping & Returns Policy


7. Risk/Title

7.1 The goods are at your risk from the time of delivery
7.2 Ownership of the goods shall not pass from the Supplier to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of: 
7.2.1 the goods, and 
7.2.2 all other sums which are or which become due to the Supplier from you on any account. 
7.3 The Supplier shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the goods has not passed from the Supplier.


8. Title for Business Customers

8.1 If you are a business customer until ownership of the goods has passed to you, you must: 
8.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier's property; 
8.1.2 not destroy, damage, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier; and insure the goods on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier.
8.1.3 hold the proceeds of the insurance referred to in condition 8.1.2.
8.1.4 on trust for the Supplier and pay the proceeds of the insurance to the Supplier within 5 working days of receipt of the proceeds. 
8.2 If you are a business customer your right to possession of the goods shall terminate immediately if: 
8.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or 
8.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or 8.2.3 you encumber or in any way charge any of the goods.


9. Your right of cancellation

9.1 You have the right to cancel the contract at any time up to the end of 60 days for cables and 30 days for other goods, starting from the day after the goods are received. 
9.2 To exercise your right of cancellation, written notice must be provided to the Supplier by letter or email, including details of the goods ordered and any order reference. Please note that notification by phone is not sufficient. 
9.3 If you choose to exercise your right of cancellation after the goods have been delivered to you, it is your responsibility to return the goods to the Supplier at your own cost. The goods must be returned to the following address: Future Shop Ltd, Unit 5, MODA Business Centre, Stirling Way, Borehamwood, Herts, WD6 2BW. You must take reasonable care to ensure that the goods are not damaged during this period or in transit. 
9.4 Once you have notified the Supplier about the cancellation, the Supplier will refund or re-credit you within ten working days of receiving the returned goods. The refund will cover any sum you paid or debited from your credit card for the goods, with the deduction of any postage costs incurred by the Supplier. 
9.5 Failure to return the goods as required may result in the Supplier charging you a sum not exceeding the direct costs of recovering the goods. 
9.6 The Supplier reserves the right to charge a restocking fee for items returned in a condition unsuitable for resale.
9.7 Custom-made products cannot be returned, as they are tailored to individual requirements and specially made to order.
9.8 While we strive to meet the specified length requirements for single and pair cables, subsequent orders of the same cable may vary slightly in length. We cannot guarantee that subsequent orders will have identical lengths to the original custom cable. By placing an order for custom-length cables, you acknowledge and accept the possibility of slight variations in length between subsequent orders.
9.9 Refunds of import duties, taxes and any other import charges paid by customers outside the UK are excluded.


10. Returns

All returns are subject to the Supplier's published Returns Policy.

For cables listed on the website, the returns policy allows for 60 days unless otherwise specified in advance. For other goods ordered, returns will only be accepted within the first 30 days, entitling you to a full product refund, including VAT, provided the following conditions are fulfilled:

10.1 Cancellation notice must be given in writing via email or letter within 60 days for cables and 30 days for other goods, starting from the day after the goods are received.
10.2 Goods being returned must have been handled with care, as customers have a statutory duty of care. 
10.3 Goods must be returned in complete form, including all packaging, cables, manuals, promotional gifts, CDs, etc., unless the goods are faulty. The product will be considered incomplete if any item(s) are missing upon receipt.
10.4 Customers are kindly requested to return goods in their original packaging. 
10.5 The responsibility for the carriage costs of returning the goods lies with you. 
10.6 The goods remain your responsibility during transit until we sign for them. 
10.7 Please note that we cannot accept the return of custom-made cables, as these are tailored to individual requirements and specially made-to-order. 
10.8 If any items are cancelled or returned for a refund, resulting in the total order amount falling below £99, you will not be eligible for free delivery on your order. 
10.9 In cases where goods are returned after the first 30 days due to possible incompatibility with the customer's equipment, all associated delivery costs are the customer's responsibility.
10.10 Import duties and taxes customers pay outside the UK are excluded from refunds.
10.11 If customers wish to cancel an order after it has shipped or fail to pay the relevant duties and taxes at international destinations, the refund will be processed upon the return and receipt of the order by Future Shop. The refund amount will be reduced by the shipping costs.
10.12 We will refund or re-credit you within ten working days for any amount that has been paid by you or debited from your credit card. 
10.13 The Consumer Contracts Regulations only apply to Business to Consumer transactions. 
10.14 Returns are governed by our comprehensive shipping and returns policy. For detailed information regarding our our policy on returns, please refer to the following link: Shipping & Returns Policy




11. Warranty

11.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. 
11.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval. 
11.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the following email address; [email protected] within reasonable time. 
11.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the email address shown below, as soon as possible, but in any event, within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint. 
11.5 Carriage costs for returning the goods are your responsibility.
11.6 If goods are found to be defective, a working replacement will be sent to you. We will offer a refund where we unable to replace the item.


12. Limitation of Liability

12.1 the Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. 
12.2 The Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.


13. Images

13.1 All drawings, illustrations, product images are for illustrative purposes only and do not form part of this agreement.
13.2 Drawings, illustrations, product images or other technical documents issued either before or after the conclusion of the agreement for the use or information of the customer shall not be copied, reproduced or communicated to any third party without the Suppliers prior written consent.


14. Data Protection

The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.


15. Applicable Law

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.


16. Our Right of Cancellation

If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation to the agreement. We shall not be liable for any other loss or damage arising from such cancellation.


17. Privacy Policy

By agreeing to these Terms and Conditions, you also acknowledge and agree to our Privacy Policy, which describes how we collect, use, and manage your personal data. We encourage you to read the Privacy Policy in full.


Future Shop Ltd
November 2023