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Astell&Kern KANN ULTRA Digital Audio Player

£1,599.00 £1,332.50
SKU
AKP14
Free UK Delivery
12 Months
New
48 Hours
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SPEAKER CABLES:

A quantity of 2 means you will receive a pair of speaker cables e.g. for your front left and front right speakers. By entering a quantity of 1, you will get a cable for a single speaker e.g. centre speaker and this option also enables you to vary the length (and termination) of your cable for each speaker.

OTHER CABLES:

A quantity of 1 means you will receive a single cable in the case of aerial, satellite, subwoofer, digital coaxial & optical cables and a pair of cables in the case of 2 rca to 2 rca analogue audio cables.

NON-CABLE PRODUCTS:

A quantity of 1 means you will receive 1 of the specified products.

Available

Need help? Call us on 0800 772 3688 or 0208 905 1555

Prefer email? Contact us via sales@futureshop.co.uk

From 1st of March to 30th of April 2024, buy an Astell&Kern KANN ULTRA and get a free Leather case worth £119 (Black or Navy Blue), whilst stocks last

The KANN ULTRA by Astell&Kern is a must-have for any serious audiophile. With its focus on ultra-high output and clear sound performance, this 5th generation digital audio player in the KANN series continues to impress users worldwide. Equipped with Triple Output Sound and next-generation Octa-Core processors, this device offers unparalleled sound quality and an optimised UI/UX for a seamless listening experience.

Astell&Kern KANN ULTRA Digital Audio Player

 

From 1st of March to 30th of April 2024, buy an Astell&Kern KANN ULTRA and get a free Leather case worth £119 (Black or Navy Blue), whilst stocks last

The KANN ULTRA by Astell&Kern is a must-have for any serious audiophile. With its focus on ultra-high output and clear sound performance, this 5th generation digital audio player in the KANN series continues to impress users worldwide. Equipped with Triple Output Sound and next-generation Octa-Core processors, this device offers unparalleled sound quality and an optimised UI/UX for a seamless listening experience.

One of the standout features of the KANN ULTRA is its ability to power high-resolution headphones with its four Gain Modes and ES9039MPRO Dual DAC chips. This player also offers a separate Pre/Line Out, allowing for versatility in sound enjoyment with various devices. With a battery life of up to 11 hours, you can enjoy your music on the go without worrying about running out of power.

The Triple Output Mode, featuring separately configured circuit and amplifier designs, sets the KANN ULTRA apart from its competitors. This unique technology allows for optimal sound for each output port, ensuring that your demanding headphones, highly detailed IEMs, and external devices all receive the best sound experience. Furthermore, with a weight of only 390 grams, this device is portable and lightweight without compromising on performance.

Astell&Kern's TERATON ALPHA technology takes the KANN ULTRA to the next level, providing effective power noise removal, efficient power management, and unwavering amplification for a truly authentic audio playback. The integration of the newest ESS flagship DAC, the ES9039MPRO, ensures a richer and more expansive sound that exceeds expectations. Additionally, the Crimson-themed UI/UX allows for easy navigation and quick browsing through your music library.

The KANN ULTRA also offers seven DAC filters, allowing you to create your own sound style and experience. With Digital Audio Remaster (DAR) technology, this device can upsample the sample rate of your music, providing a refined and full-bodied sound at a higher level. For those who experience ear fatigue, the Crossfeed feature mixes parts of the original signal to create a comfortable and crisp sound experience.

In terms of design, the KANN ULTRA exudes "Forceful Impact" with its over-scaled volume wheel knob and sleek hexagonal columnar body. The volume wheel has been thoughtfully designed to accommodate different usage environments, making it both functional and visually appealing.

In conclusion, the KANN ULTRA is a powerful and versatile device that offers the ultimate sound experience. With its advanced technology, sleek design, and seamless user experience, this audio player is a must-have for any music lover looking to elevate their listening experience. Invest in the KANN ULTRA and immerse yourself in a world of clear, high-resolution sound.

 

Features

  • Triple Output Mode Featuring Separately Configured Circuit and Amplifier Designs
  • HEADPHONE OUT / PRE-OUT / LINE OUT
  • Next-generation Octa-Core processors with significant high-performance improvements
  • Supports 4 preset gain settings with ultra-high output up to 16Vrms (Headphone Out)
  • Equipped with ES9039MPRO Dual DACs
  • Features Digital Audio Remaster (DAR) technology
  • Supports playback up to 32bit/768kHz, Native DSD512
  • Features Astell&Kern's unique TERATON ALPHA technology
  • Battery 8,400 mAh (up to 11 hours of playback)

 

Triple Output, Triple Sound

KANN ULTRA features a Triple Output Mode that allows you to enjoy Astell&Kern's perfectly prepared sound when connected to demanding headphones, highly detailed IEMs, and external devices. Instead of simply separating the output ports, Astell&Kern's Teraton Alpha technology allows for separate amplifier/sound design for the Headphone Out and Line/Pre-Out ports to provide the optimal sound for each port. Complete your powerful Head-Fi system even on portable devices with the KANN ULTRA with Triple Output.

 

Kann Ultra Outputs

 

1. HEADPHONE OUT

The port features 4 preset gain settings and ultra-high output of up to 16Vrms. The headphone port is designed to perfectly run demanding headphones with high impedance using only the player with no external AMP.

Gain Unbalanced (3.5mm) Balanced (4.4mm)
Low Gain 2Vrms 4Vrms
Mid Gain 4Vrms 8Vrms
High Gain 6Vrms 12Vrms
Super Gain 8Vrms 16Vrms

 

2. PRE-OUT

Select Pre-Out mode on the Pre/Line Out port to output sound to an external amplifier or audio device.

[ Pre-out ]
This mode delivers sound through a specially designed Pre out amplifier, instead of the high-powered Headphone out amp.
Pre-Out functions like a PRE AMP and you can control the volume with the volume wheel.

* No Gain or Voltage settings, maximum output 2Vrms/4Vrms

 

3. LINE OUT

Select Line Out mode on the Pre/Line Out port to output sound that is optimized when connected to external devices.

[ Line out ]
This mode outputs the sound from the DAC directly without going through an amplifier, resulting in the lowest noise level and making it ideal for connecting to external audio devices.
Line Out has a fixed voltage output (4 levels) and no volume control.

* Do not activate the Line Out mode while earphones or headphones are connected to the PRE·LINE OUT port. Doing so may cause permanent hearing loss.

 

TERATON ALPHA, The Essence of A&K Audio Technologies

From an ultra-high output that can run even the most delicate headphones, to the Triple Output design, and the complex amplifier design with minimal noise in a compact portable audio player, this would all not have been possible without AK's Ultimate Sound Solution, TERATON ALPHA. Astell&Kern has taken the TERATON ALPHA to the next level with its know-how in noise reduction at ultra-high power, acquired from its predecessors such as the KANN MAX and the CA1000 series.

TERATON ALPHA, engineered through continuous research, is Astell&Kern's unique technology that has been designed to produce audio playback that is as close to the original sound through effective power noise removal, efficient power management and unwavering amplification, and a fully converted audio output interface.

 

Upgraded Sound, the Newest ESS Flagship DAC

The KANN ULTRA is designed with dual ES9039MPRO DACs, the newest flagship DAC from ESS, to deliver richer and more expansive sounds that exceed your expectations.

The ES9039MPRO is an updated ES9039PRO model that has a built-in stereo hardware MQA renderer. It has even more advanced modulation than the existing flagship DAC to reduce power consumption, noise and distortions inside the DAC for enhanced audio performance.

Astell&Kern has redesigned the AMP BLOCK to ensure that the clear, high-resolution sound of the ES9039MPRO is clearly expressed through every port of the Triple Output, and each output's characteristics show its own advanced performance.

 

 

KANN ULTRA amp block diagram

 

Crimson User Interface, A Music-Only Player

KANN ULTRA features a Crimson-themed UI/UX for the first time in the KANN series, making it a "Player for Music" that leaves an impression in the process and experience of listening to music. The Crimson UX/UI is designed so that users can quickly browse music categories and re-discover songs within their music library. We also added an easy album art search function so that users can re-discover the joy of viewing and interacting with music album art whilst listening to their music.

The crimson theme focuses on edge, simplicity, and dark mode keywords. The colour theme of black with red highlights lowers visual fatigue and offers intuitive user experiences, and includes many other improvements to the device’s user-friendliness of streaming app services, artist view, album sorting, and album art search function.

 

Sound Design by DAC Filter

With the KANN ULTRA, you can pick and choose from seven DAC filters to create your own sound style. Design your own sound with the seven DAC filters.

Filter Description Impulse Response
Minimum phase (Default) Low latency, Minimal pre ringing and low passband ripple Minimum Phase Impulse Response
Linear Phase Apodizing Full Image rejection by FS/2 to avoid any aliasing, with smooth roll-off starting before 20k Linear Phase Apodising Impulse Response
Linear Phase Fast Roll-Off Most Common filter with clean suppression and high rejection, best for music with high transients. Provides crisp clean highs Linear Phase Fast Roll-Off
Linear Phase Slow Roll-Off Low group delay and symmetrical inputs response. Less ringing then Linear phase fast roll off. Punchier bass than LPFR, with clean highs Linear Phase Slow Roll-Off Impulse Response
Minimum Phase Fast Roll-Off Minimal Pre Ringing, preferred for Imaging and soundstage. No aliasing in frequency domain. Stronger bass than Linear Phase, clean highs Minimum Phase Fast Roll-Off Impulse Response
Minimum Phase Slow Roll-Off Non Symetrical filter designed to minimize pre ringing. Strong punchy bass with good transient attacks Minimum Phase Slow Roll-Off Impulse Response
Minimum Phase Slow Roll-Off Low Dispersion Provides a nice balance of the low latency of Minimum phase filters and the Low Dispersion of Linear Phase filters. Minimal pre-ringing is added to achieve the low dispersion in the audio band Minimum Phase Slow Roll-Off Impulse Response

 

Crossfeed

In a headphone environment in which the left and right channels are clearly separated, ear fatigue may increase during prolonged listening. The moment you turn on Crossfeed, the experience of crisp, but comfortable sound begins. Crossfeed mixes parts of the original signal from one channel and sends that signal to the opposite channel with a time difference to center the sound image. Through the use of detailed settings such as Shelf Cutoff, Shelf Gain, and Mixer Level, you can set the level of crossfeed according to your listening preferences.

 

Design

The design concept of KANN ULTRA is "Forceful Impact". The design is an over-scaled volume wheel knob that has been slammed and embedded into the body of the KANN to visually represent its more powerful performance than its predecessor. With the KANN ULTRA, we continued the design identity of the KANN series, which emphasizes the hexagonal columnar body while still keeping it visible. We minimized the visible parting lines and designed the wheel protectors so that the outer edge of the body where the volume wheel sits naturally acts as a protector and improves usability. These elements emphasize the bold mass of the KANN ULTRA, representing primal power through a solid chunk of metal.

We applied decorative parts that connect with the serrated pattern on the volume wheel knob to make the wheel visually larger and maintain a balance with the massive body, while expressing the powerful performance of the KANN ULTRA. Additionally, the hairline spin decoration applied to the rear of the wheel acts as a delicate detail element along with the lettering engraving, showing the volume wheel knob strongly embedded into the BODY.
Due to the increased size, we have redesigned the orientation of the volume wheel to accommodate usage in different environments, such as on the desk, or held in your hand.

 

Specification

  • Model: KANN ULTRA
  • Body Color: Astro Gray
  • Body Material: Aluminum
  • Display: 5.5inch HD 1080 x 1920 touch screen
  • Supported Audio Formats: WAV, FLAC, WMA, MP3, OGG, APE, AAC, ALAC, AIFF, DFF, DSF, MQA
  • Sample Rate:
    • PCM : 8kHz ~ 768kHz (8/16/24/32bits per Sample)
    • DSD Native: DSD64(1bit 2.8MHz), Stereo / DSD128(1bit 5.6MHz), Stereo
    • DSD256(1bit 11.2MHz), Stereo / DSD512(1bit 22.4MHz), Stereo
  • Output Level
    • HEADPHONE OUT
      • [Low Gain] Unbalanced 2Vrms │ Balanced 4Vrms (Condition No Load)
      • [Mid Gain]Unbalanced 4Vrms │ Balanced 8Vrms (Condition No Load)
      • [High Gain]Unbalanced 6Vrms │ Balanced 12Vrms (Condition No Load)
      • [Super Gain]Unbalanced 8Vrms │ Balanced 16Vrms (Condition No Load)
    • - PRE · LINE OUT
      • Unbalanced 2Vrms │ Balanced 4Vrms (Condition No Load)
  • CPU: Octa-core
  • DAC: ES9039MPRO x2
  • Decoding: Support up to 32bit/768kHz Bit-to-Bit Playback
  • Input: USB Type-C input (for charging & PC & MAC)
  • Outputs
    • - HEADPHONE OUT
      • 3.5mm(Unbalanced Out, Optical Out), 4.4mm (Balanced Out, only 5-pole supported)
    • - PRE · LINE OUT
      • 3.5mm(Unbalanced Out), 4.4mm (Balanced Out, only 5-pole supported)
  • Wi-Fi: 802.11 a/b/g/n/ac (2.4/5GHz)
  • Bluetooth: V4.2 (A2DP, AVRCP, Qualcomm® aptX™-HD, LDAC, LHDC)
  • Dimensions: 3.24” (82.4mm)[W] x 5.55” (141.1mm)[H] x 0.96” (24.4mm)[D]
  • Weight: About 13.75oz (390g)
  • Feature Enhancements: Firmware upgrade supported (OTA)
  • Operating Temperature: 0℃ ~ + 40℃ (32℉~ 104℉)
  • Frequency Response
    • "HEADPHONE OUT
      • ±0.006dB (Condition : 20Hz~20kHz) Unbalanced │ ±0.004dB (Condition : 20Hz~20kHz) Balanced
      • ±0.016dB (Condition : 20Hz~70kHz) Unbalanced │ ±0.020dB (Condition : 20Hz~70kHz) Balanced
    • PRE OUT
      • ±0.022dB (Condition : 20Hz~20kHz) Unbalanced │ ±0.023dB (Condition : 20Hz~20kHz) Balanced
      • ±0.023dB (Condition : 20Hz~70kHz) Unbalanced │ ±0.023dB (Condition : 20Hz~70kHz) Balanced
    • LINE OUT
      • ±0.002dB (Condition : 20Hz~20kHz) Unbalanced │ ±0.002dB (Condition : 20Hz~20kHz) Balanced
      • ±0.007dB (Condition : 20Hz~70kHz) Unbalanced │ ±0.006dB (Condition : 20Hz~70kHz) Balanced"
  • S/N
    • HEADPHONE OUT
      • 115dB @ 1kHz, Unbalanced │ 119dB @ 1kHz, Balanced
    • PRE OUT
      • 110dB @ 1kHz, Unbalanced │ 126dB @ 1kHz, Balanced
    • LINE OUT
      • 110dB @ 1kHz, Unbalanced │ 125dB @ 1kHz, Balanced
  • Crosstalk
    • HEADPHONE OUT
      • 134dB @ 1kHz, Unbalanced │ 140dB @ 1kHz, Balanced
    • PRE OUT
      • 128dB @ 1kHz, Unbalanced │ 128dB @ 1kHz, Balanced
    • LINE OUT
      • 129dB @ 1kHz, Unbalanced │ 121dB @ 1kHz, Balanced
  • THD+N
    • HEADPHONE OUT
      • 0.0004% @ 1kHz, Unbalanced │ 0.0004% @ 1kHz, Balanced
    • PRE OUT
      • 0.0012% @ 1kHz, Unbalanced │ 0.0005% @ 1kHz, Balanced
    • LINE OUT
      • 0.0013% @ 1kHz, Unbalanced │ 0.0005% @ 1kHz, Balanced
  • IMD SMPTE
    • HEADPHONE OUT
      • 0.0006% 800Hz 10kHz (4:1) Unbalanced │0.0006% 800Hz 10kHz (4:1) Balanced
    • PRE OUT
      • 0.0006% 800Hz 10kHz (4:1) Unbalanced │0.0006% 800Hz 10kHz (4:1) Balanced
    • LINE OUT
      • 0.0006% 800Hz 10kHz (4:1) Unbalanced │0.0006% 800Hz 10kHz (4:1) Balanced
  • Output Impedance
    • HEADPHONE OUT
      • Unbalanced Out 3.5mm (1ohm) │ Balanced Out 4.4mm (1.3ohm)
    • PRE OUT
      • Unbalanced Out 3.5mm (3.5ohm) │ Balanced Out 4.4mm (5.7ohm)
    • LINE OUT
      • Unbalanced Out 3.5mm (6.5ohm) │ Balanced Out 4.4mm (10.7ohm)
  • Clock Jitter: 25pS (Typ)
  • Reference Clock Jitter: 200 Femto Seconds
  • Built-in Memory: 128GB [NAND]
  • External Memory: microSD x1 (Max. 1TB)
  • Battery Capacity: 8,400mAh 3.8V Li-Polymer
  • Charge Time: about 3.5hours (PD 3.0 Charger)
  • Playback Time: about 11hours (Standard: FLAC, 16bit, 44.1kHz, Vol.50, LCD Off, Low Gain)
  • Supported OS: Windows 8,10,11 (32/64bit) MAC OS X 10.7

 

About Astell&Kern

Astell&Kern is the ultimate digital music source that brings you Mastering Quality Sound or MQS. Astell means ‘Stars’ in Latin and Kern means ‘Center’ in German. We believe Astell&Kern is the center of music.

Today, original music performances can be captured in digital almost exactly as they were performed due to new, advanced recording technology currently available. However, these high quality recordings are mainly listened to through inferior sound formats, such as MP3 or through streaming services. With the debut of the MP3 format, music lovers sacrificed sound quality for the convenience of being able to carry their music collection wherever they went. Because the MP3 format heavily compresses files for the sake of convenience, the vocals and instruments you hear are only an inferior version of the original. The soundstage and the ambience of the original performance often disappears when listening to compressed MP3 music. After pondering these issues, Astell&Kern was our solution to poor sound quality for the sake of portability, and our way in reviving the original sound quality of music, MQS, for music artists, recording engineers, and professionals.

Astell&Kern's pursuit is to provide natural and original sound without distortion. It showcases the presence of the original recording with miniscule details you may not have noticed from other music systems, while playing back high-resolution music bit by bit, exactly as it was recorded. The ability to play back the exact recording of any live performance is what Astell&Kern is known for.

The power of true sound from Astell&Kern can now be experienced and has been part of many famous audio exhibitions around the world. Astell&Kern is now admired by music lovers from many countries, including the USA, China, Japan, UK, France, and many more around the world.

 

Specification

  • Model: KANN ULTRA
  • Body Color: Astro Gray
  • Body Material: Aluminum
  • Display: 5.5inch HD 1080 x 1920 touch screen
  • Supported Audio Formats: WAV, FLAC, WMA, MP3, OGG, APE, AAC, ALAC, AIFF, DFF, DSF, MQA
  • Sample Rate:
    • PCM : 8kHz ~ 768kHz (8/16/24/32bits per Sample)
    • DSD Native: DSD64(1bit 2.8MHz), Stereo / DSD128(1bit 5.6MHz), Stereo
    • DSD256(1bit 11.2MHz), Stereo / DSD512(1bit 22.4MHz), Stereo
  • Output Level
    • HEADPHONE OUT
      • [Low Gain] Unbalanced 2Vrms │ Balanced 4Vrms (Condition No Load)
      • [Mid Gain]Unbalanced 4Vrms │ Balanced 8Vrms (Condition No Load)
      • [High Gain]Unbalanced 6Vrms │ Balanced 12Vrms (Condition No Load)
      • [Super Gain]Unbalanced 8Vrms │ Balanced 16Vrms (Condition No Load)
    • - PRE · LINE OUT
      • Unbalanced 2Vrms │ Balanced 4Vrms (Condition No Load)
  • CPU: Octa-core
  • DAC: ES9039MPRO x2
  • Decoding: Support up to 32bit/768kHz Bit-to-Bit Playback
  • Input: USB Type-C input (for charging & PC & MAC)
  • Outputs
    • - HEADPHONE OUT
      • 3.5mm(Unbalanced Out, Optical Out), 4.4mm (Balanced Out, only 5-pole supported)
    • - PRE · LINE OUT
      • 3.5mm(Unbalanced Out), 4.4mm (Balanced Out, only 5-pole supported)
  • Wi-Fi: 802.11 a/b/g/n/ac (2.4/5GHz)
  • Bluetooth: V4.2 (A2DP, AVRCP, Qualcomm® aptX™-HD, LDAC, LHDC)
  • Dimensions: 3.24” (82.4mm)[W] x 5.55” (141.1mm)[H] x 0.96” (24.4mm)[D]
  • Weight: About 13.75oz (390g)
  • Feature Enhancements: Firmware upgrade supported (OTA)
  • Operating Temperature: 0℃ ~ + 40℃ (32℉~ 104℉)
  • Frequency Response
    • "HEADPHONE OUT
      • ±0.006dB (Condition : 20Hz~20kHz) Unbalanced │ ±0.004dB (Condition : 20Hz~20kHz) Balanced
      • ±0.016dB (Condition : 20Hz~70kHz) Unbalanced │ ±0.020dB (Condition : 20Hz~70kHz) Balanced
    • PRE OUT
      • ±0.022dB (Condition : 20Hz~20kHz) Unbalanced │ ±0.023dB (Condition : 20Hz~20kHz) Balanced
      • ±0.023dB (Condition : 20Hz~70kHz) Unbalanced │ ±0.023dB (Condition : 20Hz~70kHz) Balanced
    • LINE OUT
      • ±0.002dB (Condition : 20Hz~20kHz) Unbalanced │ ±0.002dB (Condition : 20Hz~20kHz) Balanced
      • ±0.007dB (Condition : 20Hz~70kHz) Unbalanced │ ±0.006dB (Condition : 20Hz~70kHz) Balanced"
  • S/N
    • HEADPHONE OUT
      • 115dB @ 1kHz, Unbalanced │ 119dB @ 1kHz, Balanced
    • PRE OUT
      • 110dB @ 1kHz, Unbalanced │ 126dB @ 1kHz, Balanced
    • LINE OUT
      • 110dB @ 1kHz, Unbalanced │ 125dB @ 1kHz, Balanced
  • Crosstalk
    • HEADPHONE OUT
      • 134dB @ 1kHz, Unbalanced │ 140dB @ 1kHz, Balanced
    • PRE OUT
      • 128dB @ 1kHz, Unbalanced │ 128dB @ 1kHz, Balanced
    • LINE OUT
      • 129dB @ 1kHz, Unbalanced │ 121dB @ 1kHz, Balanced
  • THD+N
    • HEADPHONE OUT
      • 0.0004% @ 1kHz, Unbalanced │ 0.0004% @ 1kHz, Balanced
    • PRE OUT
      • 0.0012% @ 1kHz, Unbalanced │ 0.0005% @ 1kHz, Balanced
    • LINE OUT
      • 0.0013% @ 1kHz, Unbalanced │ 0.0005% @ 1kHz, Balanced
  • IMD SMPTE
    • HEADPHONE OUT
      • 0.0006% 800Hz 10kHz (4:1) Unbalanced │0.0006% 800Hz 10kHz (4:1) Balanced
    • PRE OUT
      • 0.0006% 800Hz 10kHz (4:1) Unbalanced │0.0006% 800Hz 10kHz (4:1) Balanced
    • LINE OUT
      • 0.0006% 800Hz 10kHz (4:1) Unbalanced │0.0006% 800Hz 10kHz (4:1) Balanced
  • Output Impedance
    • HEADPHONE OUT
      • Unbalanced Out 3.5mm (1ohm) │ Balanced Out 4.4mm (1.3ohm)
    • PRE OUT
      • Unbalanced Out 3.5mm (3.5ohm) │ Balanced Out 4.4mm (5.7ohm)
    • LINE OUT
      • Unbalanced Out 3.5mm (6.5ohm) │ Balanced Out 4.4mm (10.7ohm)
  • Clock Jitter: 25pS (Typ)
  • Reference Clock Jitter: 200 Femto Seconds
  • Built-in Memory: 128GB [NAND]
  • External Memory: microSD x1 (Max. 1TB)
  • Battery Capacity: 8,400mAh 3.8V Li-Polymer
  • Charge Time: about 3.5hours (PD 3.0 Charger)
  • Playback Time: about 11hours (Standard: FLAC, 16bit, 44.1kHz, Vol.50, LCD Off, Low Gain)
  • Supported OS: Windows 8,10,11 (32/64bit) MAC OS X 10.7

 

UK Delivery

 

1. We use Royal Mail 1st Class Services as a Standard Postage Option

Orders received before 4.30pm Monday to Friday (excluding Bank Holidays) are usually dispatched the same day by FIRST CLASS post (unless premium postal or timed courier services are selected), subject to stock availability. Over 98% of our orders are usually delivered the next working day including Saturdays.

Standard delivery is usually within 2-3 working days, although 98% of all orders are delivered the next working day including Saturdays . In extreme cases, such as delivery to the Highlands and Islands, this may take 3 days.

All items are fully insured and come with an invoice from Futureshop.co.uk. We use the Royal Mail for delivery of small packages and DPD or Interlink Express for items that weigh over 2KG. Items over 2KG are fully insured and will usually be delivered within 48 hours of placing your order Monday to Friday subject to stock availability. For International orders, we use FedEx Services where customers have selected this option.

Please note, special orders for non-standard cable lengths or custom-made cables may be subject to longer delivery time-scales. This may vary from manufacturer to manufacturer.

We offer 'Free UK delivery on orders over £99' subject to the following terms & conditions:

  • Applies only to orders with £99 or more of items (including VAT at the UK rate), at FutureShop.co.uk
  • Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD next working day services which deliver from 9.00am to 6pm within mainland UK (excludes Royal Mail Special Delivery Services and timed next day delivery services by UK Mail).
  • Applies only to deliveries to addresses within mainland UK and Northern Ireland addresses. Applies only to orders that are to be delivered to a single Mainland UK delivery address.
  • You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
  • We reserve the right to change or discontinue 'Free delivery on orders over £99 promotion at any time.
  • FREE DELIVERY FOR ORDERS OVER £99 OFFER DOES NOT APPLY TO TRADE CUSTOMERS.

Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or Interlink Express next working day services which deliver from 9.00am to 6pm within mainland UK.

Free Delivery for orders over £99 excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or Interlink Express.

 

Royal Mail 1st Class Shipping DPD Next Day Delivery

 

2. Special Delivery UK - Guaranteed Next Working Day

We have 99.9% of the UK covered With Royal Mail Next Day Special Delivery. We guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to but we still guarantee delivery within three working days by 5.30 PM.

For the Next Day Special Delivery service, orders must be received by futureshop.co.uk by 4.30pm weekdays. Orders after the 4.30pm deadline cannot be guaranteed for same day dispatch.

Please note, Royal Mail Special Delivery for next working day may not be possible where non-standard cable lengths are ordered. If this is the case, the item will be shipped via The Royal Mail Special Delivery service as soon as the cable is custom made.

For orders weighing over 2KG, we reserve the right to ship items using Next Day Pre-Noon Courier Services where Royal Mail Special Delivery option has been selected.

 

Royal Mail Special Next Working Day Delivery

 

3. Channel Islands & Northern Ireland

We accept orders from all Channel Islands including Alderney, Jersey, Guernsey and Sark. Unless you select a premium service, Items weighing under 2KG are delivered using our standard UK delivery option above. For items weighing over 2KG, a surcharge may be applied for all deliveries to the Channel Islands as well as Northern Ireland.

 

European Countries

Deliveries to EU member states are subject to 20% VAT. We offer the following shipping services:

  • Royal Mail First Class International Untracked Airmail Services - Items are usually delivered within 10 working days.
  • Royal Mail First Class International Tracked Airmail Services - Items are usually delivered within 3 to 7 working days.
  • DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
  • Federal Express International Priority - Items are usually delivered within 24 to 48 hours. FedEx orders must be received by 3.00pm for next day service to most destinations in Europe
  • Federal Express International Economy - Item are usually delivered within 48 to 72 hours

 

Royal Mail International DeliveryRoyal Mail International Tracked DeliveryFedEX Express Economy International DeliveryFedEX Express Priority International DeliveryDHL Worldwide Express International DeliveryDHL Econmy Select International Delivery

 

Worldwide - Excluding UK & Europe

Deliveries outside of the EU are not subject to 20% VAT and so the 20% tax on items is automatically deducted when you login or register.
We offer the following shipping services:

  • Royal Mail First Class International Untracked Airmail Services - Items are usually delivered within 15 working days.
  • Royal Mail First Class International Tracked Airmail - Items are usually delivered within 10-15 working days.
  • DHL Express International - Items are usually delivered within 48 hours. DHL orders must be received by 3:30pm in order to ship items the same day, subject to stock availability.
  • Federal Express International Priority - Items are usually delivered within 48 hours. FedEx orders must be received by 3.00pm in order to ship items the same day, subject to stock availability.

Where the actual weight of the package significantly exceeds the shipping cost charged on orders, we may write to you for an additional shipping charge. For larger orders, items may be shipped in multiple packets.

 

Royal Mail International DeliveryRoyal Mail International Tracked DeliveryFedEX Express Economy International DeliveryFedEX Express Priority International DeliveryDHL Worldwide Express International DeliveryDHL Econmy Select International Delivery

 

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