Shipping and returns
We hope you love shopping with Futureshop. Here are our shipping and returns policies to help make sure we meet your expectations.
NEW YEAR, DELIVERIES & OPERATING TIMES
Deliveries up to December 24th, 2018 FutureShop.co.uk will open as usual up to December 24th 1:30pm. Unless you select our 'Special Delivery' option, orders placed by 11:00am on Monday 24th December will be shipped using First Class Royal Mail services and are NOT guaranteed to be delivered before Christmas.
Deliveries between Christmas & New Year. We are open from 9.00am to 5.30pm on the 27th & 28th, and 9:00am to 2:00 pm on the 31st of December. Orders placed before 4.00pm on the 27th & 28th will be dispatched the SAME DAY (subject to stock availability) using First Class Royal Mail & Courier services unless premium and postal and courier services are selected.
New Year Opening Times. We are open and will be conducting business as usual from Wednesday January 2nd, 2019.
- Orders placed BEFORE 4.30pm are usually dispatched the SAME day
- Free UK Delivery on orders over £99
- Guaranteed Next Day Delivery
- We dispatch 5 days a week Monday - Friday
- Standard Delivery by FIRST CLASS post (under 2KG)
- World Wide Express Shipping
We ship orders to all destinations around the world including the following:
Spain (inc. Canary Islands)
United Arab Emirates
United States of America
Orders received before 4.30pm Monday to Friday are usually dispatched the same day by FIRST CLASS post (unless premium postal or timed courier services are selected), subject to stock availability. This does not apply to custom-length cables and speaker cables as these require a longer timescale to terminate. This also excludes all cables selected for the burn-in service. Please note, we do not process orders on national holidays in the UK. Over 98% of our orders are delivered the next working day including Saturdays.
Standard delivery is usually within 2 working days, although 98% of all orders are delivered the next working day including Saturdays . In extreme cases, such as delivery to the Highlands and Islands, this may take 3 days.
All items are fully insured and come with an invoice from Futureshop.co.uk. We use the Royal Mail for delivery of small packages and DPD or Interlink Express for items that weigh over 2KG. Items over 2KG are fully insured and will usually be delivered within 48 hours of placing your order subject to stock availability. For International orders, we use FedEx Services where customers have selected this option.
Please note, special orders for non-standard cable lengths may be subject to longer deliver time-scales. This may vary from manufacturer to manufacturer.
- Applies only to orders with £99 or more of items (including VAT at the UK rate), at FutureShop.co.uk
- Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use UK Mail next working day services which deliver from 9.00am to 6pm within mainland UK (excludes Royal Mail Special Delivery Services and timed next day delivery services by UK Mail).
- Applies only to deliveries to addresses within mainland UK and Northern Ireland addresses. Applies only to orders that are to be delivered to a single Mainland UK delivery address.
- You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
- We reserve the right to change or discontinue 'Free delivery on orders over £99 promotion at any time.
- FREE DELIVERY FOR ORDERS OVER £99 OFFER DOES NOT APPLY TO TRADE CUSTOMERS.
UK Postal & Delivery Charges - FIRST CLASS
Free UK delivery on all orders over £99*
|Weight||Price (FIRST CLASS UK POSTAGE)|
|0 – 700g||£ 2.95|
|701g – 800g||£ 3.75|
|801g – 1000g||£ 3.95|
|1001g – 1100g||£ 4.95|
|1101g – 1200g||£ 5.50|
|1201g – 1400g||£ 5.95|
|1401g – 1800g||£ 6.95|
|Over 1801g||£ 8.95|
* Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or Interlink Express next working day services which deliver from 9.00am to 6pm within mainland UK.
Free Delivery for orders over £99 excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or Interlink Express.
We have 99.9% of the UK covered With Royal Mail Next Day Special Delivery. We guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to but we still guarantee delivery within three working days by 5.30 PM.
For the Next Day Special Delivery service, orders must be received by futureshop.co.uk by 4.30pm weekdays. Orders after the 4.30pm deadline cannot be guaranteed for same day dispatch.
Please note, Royal Mail Special Delivery for next working day may not be possible where non-standard cable lengths are ordered. If this is the case, the item will be shipped via The Royal Mail Special Delivery service as soon as the cable is custom made.
For orders weighing over 2KG, we reserve the right to ship items using Next Day Pre-Noon Courier Services where Royal Mail Special Delivery option has been selected.
1.3. Channel Islands & Northern Ireland
1.3. Channel Islands & Northern Ireland