Shipping & Returns
Free UK delivery on orders over £99. Express and international options available. Our 60‑day cable money‑back guarantee gives you complete peace of mind.
Free UK delivery over £99. 60‑day cable money‑back guarantee.
UK Delivery
We offer a range of delivery options to suit your needs. All in‑stock orders placed before 4pm Monday–Friday are dispatched the same day. Orders placed after 4pm, at weekends or on bank holidays are dispatched on the next working day.
Standard UK Delivery
Tracked delivery via Royal Mail. Available across mainland UK and Northern Ireland.
on orders over £99 · otherwise £4.95 · 1–3 working days
Next Day Delivery
Guaranteed next working day. Order before 4pm Monday–Friday. Tracked with DPD or DHL.
Delivered next working day
Click & Collect
Collect from our Borehamwood showroom. Free on all orders. Ready within 2 hours.
Ready in 2 hours · Mon–Fri 9am–5:30pm
Same Day Dispatch Guarantee
All in‑stock orders placed before 4pm Monday–Friday are dispatched the same day. We’ll send you tracking information as soon as your order leaves our warehouse.
UK Delivery
on orders over £99 · otherwise £4.95 · 1–3 working days via Royal Mail
Order before 4pm · Delivered next working day via DPD or DHL
Ready in 2 hours · Borehamwood showroom · Mon–Fri 9am–5:30pm
All in‑stock orders placed before 4pm Mon–Fri are dispatched same day.
Shipped by: Royal Mail · DPD · DHL · FedEx
Free Delivery Terms & Conditions
Free standard UK delivery applies to orders totalling £99.00 or more (including VAT) within the United Kingdom (excluding some remote areas, Scottish Highlands, and islands). Free delivery is calculated after any discounts or promotional codes have been applied.
Qualifying Conditions
- The free delivery threshold is based on the total order value after discounts, but before gift wrapping charges.
- Free delivery applies to standard tracked delivery via Royal Mail only. Express or next‑day delivery upgrades are chargeable regardless of order value.
- Free delivery is not available on some very large or heavy items where courier surcharges apply.
- Orders containing only digital products or gift cards do not qualify for free physical delivery.
Remote UK Areas
Deliveries to the following areas may incur an additional surcharge or require extended delivery times, and standard free delivery thresholds may not apply:
- Scottish Highlands (postcodes: HS, IV, KA27–28, KW, PA20–49, PA60–78, PH17–26, PH30–44, PH49–50, ZE)
- Northern Ireland (BT postcodes) — standard Royal Mail only
- Isle of Man (IM), Isle of Wight (PO30–41), Channel Islands (GY, JE)
- Scilly Isles (TR21–25)
For deliveries to remote areas, please contact us before ordering to confirm availability and any applicable surcharges.
📋 Free Delivery Terms
Free standard UK delivery applies to orders totalling £99+ (inc. VAT), after discounts. Some remote UK areas may incur surcharges — see our full T&Cs for postcodes affected.
Remote UK areas & surcharges
Scottish Highlands (HS, IV, KA27–28, KW, PA, PH, ZE postcodes), Northern Ireland (BT), Isle of Man (IM), Isle of Wight, Channel Islands (GY, JE), and Scilly Isles may have longer delivery times or additional charges. Please contact us before ordering to confirm.
International Shipping
We ship to more than 50 countries worldwide using FedEx, DHL and Royal Mail. Available services, delivery times and shipping costs are shown at checkout.
Popular destinations we ship to:
+ 34 more countries — exact costs calculated at checkout
| Region | Carrier | Typical Delivery | Cost (from) |
|---|---|---|---|
| Europe (EU) | DHL / FedEx / Royal Mail | 3–5 working days | £12.95 |
| North America | DHL / FedEx / Royal Mail | 5–7 working days | £18.95 |
| Asia Pacific | DHL / FedEx / Royal Mail | 5–10 working days | £22.95 |
| Middle East | DHL / FedEx / Royal Mail | 5–8 working days | £19.95 |
| Rest of World | DHL / FedEx / Royal Mail | 7–14 working days | £14.95 |
Import Duties & Taxes
Orders delivered outside the UK may be subject to import duties and local taxes. Where available, you can choose how these are handled at checkout.
Duties & Taxes Prepaid
Pay the calculated import duties and taxes with your order and Future Shop will arrange settlement through the carrier or postal service. Your parcel should then normally arrive without the duties and taxes included in the calculation being requested from you on delivery.
Pay on Import – DAP
If you do not select Duties & Taxes Prepaid, your order will normally be sent DAP (Delivered At Place). You will be responsible for customs clearance and for paying any applicable import duties, local taxes and carrier handling charges directly.
The prepaid amount is calculated from the destination, products, order value and customs information available when you order. Customs rules and tax rates can change, so exceptional charges outside the original calculation can occasionally arise.
For full details, including how duties and taxes are treated if an order is returned, please see our Terms & Conditions.
International Returns & Duties
If you selected Duties & Taxes Prepaid and validly cancel your order within the applicable statutory cancellation period, the prepaid duties and taxes attributable to the returned goods will be refunded where required under your statutory rights.
Once that statutory period has expired, returns accepted under Future Shop’s voluntary 30-day or 60-day change-of-mind policy are refunded for the price of the eligible goods only. Original delivery charges and prepaid import duties and taxes are not refundable under the extended voluntary policy.
If you paid duties or taxes directly to customs or a carrier under DAP, Future Shop did not receive those payments and cannot refund them. You may be able to reclaim them from the relevant authority.
International customers are responsible for return carriage on change-of-mind returns. Please contact us before returning an international order so that we can provide the correct customs instructions.
These exclusions do not apply where goods are faulty, incorrect or not as described and you have a statutory right to a refund or other remedy.
International Shipping
We ship to more than 50 countries worldwide using FedEx, DHL and Royal Mail. Available services, delivery times and shipping costs are shown at checkout.
Orders delivered outside the UK may be subject to import duties and local taxes. Where available, you can choose how these are handled at checkout.
Pay the calculated import duties and taxes with your order and Future Shop will arrange settlement through the carrier or postal service. Your parcel should then normally arrive without the duties and taxes included in the calculation being requested from you on delivery.
If you do not select Duties & Taxes Prepaid, your order will normally be sent DAP (Delivered At Place). You will be responsible for customs clearance and for paying any applicable import duties, local taxes and carrier handling charges directly.
The prepaid amount is calculated from the destination, products, order value and customs information available when you order. Customs rules and tax rates can change, so exceptional charges outside the original calculation can occasionally arise.
For full details, including how duties and taxes are treated if an order is returned, please see our Terms & Conditions.
International Returns & Duties
If you selected Duties & Taxes Prepaid and validly cancel your order within the applicable statutory cancellation period, the prepaid duties and taxes attributable to the returned goods will be refunded where required under your statutory rights.
Once that statutory period has expired, returns accepted under Future Shop’s voluntary 30-day or 60-day change-of-mind policy are refunded for the price of the eligible goods only. Original delivery charges and prepaid import duties and taxes are not refundable under the extended voluntary policy.
If you paid duties or taxes directly to customs or a carrier under DAP, Future Shop did not receive those payments and cannot refund them. You may be able to reclaim them from the relevant authority.
International customers are responsible for return carriage on change-of-mind returns. Please contact us before returning an international order so that we can provide the correct customs instructions.
These exclusions do not apply where goods are faulty, incorrect or not as described and you have a statutory right to a refund or other remedy.
Returns & Statutory Cancellation Rights
60‑Day Cable Money‑Back Guarantee
Most eligible cables are covered by our voluntary 60-day money-back guarantee, giving you longer to assess their performance in your system.
Once any applicable statutory cancellation period has expired, the guarantee provides a refund of the price paid for the eligible cable. Original delivery charges and, for international orders, prepaid duties and taxes are not included.
For eligible UK 60-day guarantee returns, we cover standard return postage where arranged with us. International customers are responsible for return carriage.
Our 60-day guarantee is in addition to your statutory rights.
UK consumers buying online normally have a 14-day statutory cooling-off period for eligible purchases. Full details are set out below.
How to Return an Item
- Contact Customer Service at servicedesk@futureshop.co.uk or call 0800 772 3688 before returning your order.
- We will confirm eligibility and provide the appropriate return instructions. International customers should always contact us before sending a return so that we can provide the correct customs information and help avoid unnecessary import charges when the goods come back to the UK.
- Please pack goods securely and include your order number.
14‑Day Cooling-Off Period
UK consumers buying online normally have 14 days from the day after delivery to tell us they wish to cancel an eligible order. After notifying us, they then have 14 days to return the goods.
You may inspect the goods as you reasonably would in a shop. If they have been used or handled beyond what is necessary to assess them and their value has been reduced, we may make an appropriate deduction where permitted by law.
For a valid UK statutory cancellation, we will refund the price of the returned goods and the cost of our least expensive standard outbound delivery option where applicable. If you selected Duties & Taxes Prepaid for an international delivery, those prepaid charges attributable to the returned goods will also be refunded where required by applicable law.
Change-of-mind return postage is your responsibility unless we have agreed otherwise. This does not apply to faulty or incorrect goods.
Overseas customers may also have additional mandatory rights under the law applicable in their country.
The statutory 14-day change-of-mind right does not apply to certain products, including goods genuinely made to your individual specifications or clearly personalised. Some custom-built Future Shop cables may instead be covered by our separate voluntary 60-Day Cable Money-Back Guarantee.
Faulty Products
If your item arrives damaged or develops a fault, you have the following rights under the Consumer Rights Act 2015:
- Within 30 days: You are entitled to a full refund, replacement, or repair at your choice.
- Within 6 months: If a fault develops, we will attempt repair or replacement first. If unsuccessful, you are entitled to a full or partial refund.
- Between 6 months and 6 years: You must demonstrate the fault was present at the time of purchase; we will assess on a case‑by‑case basis.
If your item arrives damaged, is incorrect, is not as described or develops a fault, please contact us before returning it. Please include your order number and, where helpful, photographs showing the issue so that we can deal with your query as quickly as possible.
Your statutory rights under the Consumer Rights Act 2015 and any other applicable mandatory consumer law are unaffected. Where Future Shop is responsible for the return, we will cover the reasonable return cost.
For international orders, please contact us before shipping anything back so that the correct customs procedure can be used. Where a refund is due for an order on which Future Shop collected Duties & Taxes Prepaid, the applicable prepaid duties and taxes will also be refunded where required by law.
Items damaged through misuse, accident, or unauthorised modification are not covered under this policy but may be assessed under the manufacturer’s warranty.
Bespoke & Custom‑Made Items
Goods made to your individual specification are normally excluded from the statutory change-of-mind cancellation right.
However, Future Shop separately includes most eligible custom-built cables within our voluntary 60-Day Cable Money-Back Guarantee where the return relates to the cable’s performance rather than a change of mind about the specification you selected.
Any excluded cable types will be clearly identified on the product page or confirmed before ordering.
Your statutory rights remain unaffected if an item is faulty, incorrectly made or not as described.
Exchanges
We do not currently offer direct exchanges. To exchange a product, please return your original item following our standard returns process and place a new order for the alternative. If you need help selecting a suitable replacement, our team is happy to advise — please call or email us before returning.
Refund Timescales
We normally process refunds within 3–5 working days of receiving and inspecting the returned goods. The refund will be issued to your original payment method. Your bank or payment provider may take additional time to show the refund.
Where statutory cancellation rights apply, refunds will always be made within the applicable statutory deadline.
Where a refund is delayed beyond 14 days of us receiving the goods, please contact us. Refunds for Klarna, PayPal, and Open Banking may follow the timescales of those payment providers.
Force Majeure
Future Shop shall not be held liable for any failure or delay in performing its obligations under these terms where such failure or delay results from events beyond our reasonable control, including but not limited to:
- Acts of God, fire, flood, earthquake, or other natural disasters
- Strikes, lock‑outs, or other industrial action by third parties
- Failure of telecommunications networks or infrastructure
- Acts of government, pandemic, or civil unrest
- Delays by third‑party carriers beyond our control
In such circumstances, we will notify you as soon as reasonably practicable and endeavour to fulfil your order at the earliest opportunity. If we are unable to fulfil an order within a reasonable timeframe, you will be entitled to a full refund.
Returns & Statutory Cancellation Rights
Most eligible cables are covered by our voluntary 60-day money-back guarantee, giving you longer to assess their performance in your system.
Once any applicable statutory cancellation period has expired, the guarantee provides a refund of the price paid for the eligible cable. Original delivery charges and, for international orders, prepaid duties and taxes are not included.
For eligible UK 60-day guarantee returns, we cover standard return postage where arranged with us. International customers are responsible for return carriage.
Our 60-day guarantee is in addition to your statutory rights.
How to Return an Item
Contact Customer Service at servicedesk@futureshop.co.uk or call 0800 772 3688 before returning your order.
We will confirm eligibility and provide the appropriate return instructions. International customers should always contact us before sending a return so that we can provide the correct customs information and help avoid unnecessary import charges when the goods come back to the UK.
Please pack goods securely and include your order number.
14‑Day Cooling-Off Period
UK consumers buying online normally have 14 days from the day after delivery to tell us they wish to cancel an eligible order. After notifying us, they then have 14 days to return the goods.
You may inspect the goods as you reasonably would in a shop. If they have been used or handled beyond what is necessary to assess them and their value has been reduced, we may make an appropriate deduction where permitted by law.
For a valid UK statutory cancellation, we will refund the price of the returned goods and the cost of our least expensive standard outbound delivery option where applicable. If you selected Duties & Taxes Prepaid for an international delivery, those prepaid charges attributable to the returned goods will also be refunded where required by applicable law.
Change-of-mind return postage is your responsibility unless we have agreed otherwise. This does not apply to faulty or incorrect goods.
Overseas customers may also have additional mandatory rights under the law applicable in their country.
Faulty Products
Within 30 days: Full refund, replacement, or repair at your choice.
Within 6 months: We’ll attempt repair or replacement first. If unsuccessful, a full or partial refund applies.
If your item arrives damaged, is incorrect, is not as described or develops a fault, please contact us before returning it. Please include your order number and, where helpful, photographs showing the issue so that we can deal with your query as quickly as possible.
Your statutory rights under the Consumer Rights Act 2015 and any other applicable mandatory consumer law are unaffected. Where Future Shop is responsible for the return, we will cover the reasonable return cost.
For international orders, please contact us before shipping anything back so that the correct customs procedure can be used. Where a refund is due for an order on which Future Shop collected Duties & Taxes Prepaid, the applicable prepaid duties and taxes will also be refunded where required by law.
Bespoke & Custom‑Made Items
Goods made to your individual specification are normally excluded from the statutory change-of-mind cancellation right.
However, Future Shop separately includes most eligible custom-built cables within our voluntary 60-Day Cable Money-Back Guarantee where the return relates to the cable’s performance rather than a change of mind about the specification you selected.
Any excluded cable types will be clearly identified on the product page or confirmed before ordering.
Your statutory rights remain unaffected if an item is faulty, incorrectly made or not as described.
Refund Timescales
We normally process refunds within 3–5 working days of receiving and inspecting the returned goods. The refund will be issued to your original payment method. Your bank or payment provider may take additional time to show the refund.
Where statutory cancellation rights apply, refunds will always be made within the applicable statutory deadline.
Force Majeure
Future Shop shall not be liable for delays caused by events outside our control — including acts of God, industrial action, carrier delays, or government restrictions. In such cases we will notify you promptly and offer a full refund if the order cannot be fulfilled within a reasonable timeframe.
Need Help?
Still have questions?
Our team is happy to help with any delivery or returns query. Call Mon–Fri 9am–5:30pm, or drop us an email any time.