Shipping & Returns
Free UK delivery on orders over £99. Express and international options available. Our 60‑day cable money‑back guarantee gives you complete peace of mind.
Free UK delivery over £99. 60‑day cable money‑back guarantee.
UK Delivery
We offer a range of delivery options to suit your needs. All in‑stock orders placed before 4pm Monday–Friday are dispatched the same day. Orders placed after 4pm, at weekends or on bank holidays are dispatched on the next working day.
Standard UK Delivery
Tracked delivery via Royal Mail. Available across mainland UK and Northern Ireland.
on orders over £99 · otherwise £4.95 · 1–3 working days
Next Day Delivery
Guaranteed next working day. Order before 4pm Monday–Friday. Tracked with DPD or DHL.
Delivered next working day
Click & Collect
Collect from our Borehamwood showroom. Free on all orders. Ready within 2 hours.
Ready in 2 hours · Mon–Fri 9am–5:30pm
Same Day Dispatch Guarantee
All in‑stock orders placed before 4pm Monday–Friday are dispatched the same day. We’ll send you tracking information as soon as your order leaves our warehouse.
UK Delivery
on orders over £99 · otherwise £4.95 · 1–3 working days via Royal Mail
Order before 4pm · Delivered next working day via DPD or DHL
Ready in 2 hours · Borehamwood showroom · Mon–Fri 9am–5:30pm
All in‑stock orders placed before 4pm Mon–Fri are dispatched same day.
Shipped by: Royal Mail · DPD · DHL · FedEx
Free Delivery Terms & Conditions
Free standard UK delivery applies to orders totalling £99.00 or more (including VAT) within the United Kingdom (excluding some remote areas, Scottish Highlands, and islands). Free delivery is calculated after any discounts or promotional codes have been applied.
Qualifying Conditions
- The free delivery threshold is based on the total order value after discounts, but before gift wrapping charges.
- Free delivery applies to standard tracked delivery via Royal Mail only. Express or next‑day delivery upgrades are chargeable regardless of order value.
- Free delivery is not available on some very large or heavy items where courier surcharges apply.
- Orders containing only digital products or gift cards do not qualify for free physical delivery.
Remote UK Areas (Section 1.4)
Deliveries to the following areas may incur an additional surcharge or require extended delivery times, and standard free delivery thresholds may not apply:
- Scottish Highlands (postcodes: HS, IV, KA27–28, KW, PA20–49, PA60–78, PH17–26, PH30–44, PH49–50, ZE)
- Northern Ireland (BT postcodes) — standard Royal Mail only
- Isle of Man (IM), Isle of Wight (PO30–41), Channel Islands (GY, JE)
- Scilly Isles (TR21–25)
For deliveries to remote areas, please contact us before ordering to confirm availability and any applicable surcharges.
📋 Free Delivery Terms
Free standard UK delivery applies to orders totalling £99+ (inc. VAT), after discounts. Some remote UK areas may incur surcharges — see our full T&Cs for postcodes affected.
Remote UK areas & surcharges
Scottish Highlands (HS, IV, KA27–28, KW, PA, PH, ZE postcodes), Northern Ireland (BT), Isle of Man (IM), Isle of Wight, Channel Islands (GY, JE), and Scilly Isles may have longer delivery times or additional charges. Please contact us before ordering to confirm.
International Shipping
We ship to over 50 countries worldwide via FedEx and DHL, with full tracking and signature on delivery. Shipping costs and delivery times are calculated at checkout based on your location and order weight.
Popular destinations we ship to:
+ 34 more countries — exact costs calculated at checkout
| Region | Carrier | Typical Delivery | Cost (from) |
|---|---|---|---|
| Europe (EU) | DHL / FedEx / Royal Mail | 3–5 working days | £12.95 |
| North America | DHL / FedEx / Royal Mail | 5–7 working days | £18.95 |
| Asia Pacific | DHL / FedEx / Royal Mail | 5–10 working days | £22.95 |
| Middle East | DHL / FedEx / Royal Mail | 5–8 working days | £19.95 |
| Rest of World | DHL / FedEx / Royal Mail | 7–14 working days | £14.95 |
Import Duties & Taxes — EU and Worldwide (Section 1.4)
Orders shipped outside the UK may be subject to import duty and local VAT charged by the destination country. At checkout you can choose to pay these up front, so your parcel is delivered with nothing more to pay. If you do not select this option, your order ships on a DAP (Delivered At Place) basis and you are responsible for import clearance and any duty, VAT and carrier handling fees before delivery.
International Shipping
We ship to 50+ countries via FedEx and DHL. Costs are calculated at checkout based on destination and order weight.
Orders may be subject to import duties and taxes in the destination country. These are the buyer’s responsibility. EU orders ship on a DAP basis.
Returns Policy — Consumer Contracts Regulations 2014
60‑Day Cable Money‑Back Guarantee
Most cables purchased from Future Shop are covered by our unique 60‑day money‑back guarantee. If you’re not completely satisfied with the performance of your cable within 60 days of purchase, return it for a full refund (minus postage). This is in addition to your statutory rights under UK consumer law.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014, you have the right to cancel your order and return goods within 14 days of receipt, for any reason.
How to Return an Item
- Contact our Customer Service team at servicedesk@futureshop.co.uk or call 0800 772 3688 to initiate a return.
- We will provide instructions for returning eligible orders (UK only).
- Please ensure items are securely packaged in their original packaging where possible.
- Include your order number inside the package.
Standard Returns — 14‑Day Cooling Off Period
Under UK consumer law you may return most items within 14 days of delivery for any reason. Items must be in resaleable condition — unused, undamaged, and in original packaging where applicable. We will refund the original purchase price minus standard delivery charges within 14 days of receiving the returned goods.
Return postage costs are your responsibility unless the item is faulty or we made an error. We recommend using a tracked service as we cannot accept responsibility for parcels lost in transit.
Faulty Products (Section 3)
If your item arrives damaged or develops a fault, you have the following rights under the Consumer Rights Act 2015:
- Within 30 days: You are entitled to a full refund, replacement, or repair at your choice.
- Within 6 months: If a fault develops, we will attempt repair or replacement first. If unsuccessful, you are entitled to a full or partial refund.
- Between 6 months and 6 years: You must demonstrate the fault was present at the time of purchase; we will assess on a case‑by‑case basis.
Please contact us with your order number and photographic evidence of the fault before returning any item. We will cover all return postage costs for faulty items.
Items damaged through misuse, accident, or unauthorised modification are not covered under this policy but may be assessed under the manufacturer’s warranty.
Bespoke & Custom‑Made Items
Custom‑made or bespoke items — including handmade cables built to your specific requirements (length, termination, and configuration) — are exempt from the standard 14‑day cancellation right under Regulation 28(1)(b) of the Consumer Contracts Regulations 2014.
However, if a custom item arrives with a manufacturing defect, we will repair or replace it free of charge. Our 60‑day cable performance guarantee does not apply to bespoke orders where the specification was provided by the customer, but quality of materials and workmanship is guaranteed.
Returns Policy — Exchanges
We do not currently offer direct exchanges. To exchange a product, please return your original item following our standard returns process and place a new order for the alternative. If you need help selecting a suitable replacement, our team is happy to advise — please call or email us before returning.
Refund Timescales
Once we receive and inspect your return, we will process your refund within 10 working days. The refund will be issued to your original payment method. Please allow a further 3–5 working days for your bank or payment provider to process the refund.
Where a refund is delayed beyond 14 days of us receiving the goods, please contact us. Refunds for Klarna, PayPal, and Open Banking may follow the timescales of those payment providers.
Force Majeure
Future Shop shall not be held liable for any failure or delay in performing its obligations under these terms where such failure or delay results from events beyond our reasonable control, including but not limited to:
- Acts of God, fire, flood, earthquake, or other natural disasters
- Strikes, lock‑outs, or other industrial action by third parties
- Failure of telecommunications networks or infrastructure
- Acts of government, pandemic, or civil unrest
- Delays by third‑party carriers beyond our control
In such circumstances, we will notify you as soon as reasonably practicable and endeavour to fulfil your order at the earliest opportunity. If we are unable to fulfil an order within a reasonable timeframe, you will be entitled to a full refund.
Returns & Refunds
Return most cables within 60 days for a full refund (Minus postage).
Standard Returns Policy
Under UK consumer law (Consumer Contracts Regulations 2014) you have 14 days from delivery to return most items for any reason. Items must be in resaleable condition. Contact servicedesk@futureshop.co.uk or call us to arrange.
Faulty Products (Section 3)
Within 30 days: Full refund, replacement, or repair at your choice.
Within 6 months: We’ll attempt repair or replacement first. If unsuccessful, a full or partial refund applies.
Contact us with your order number and photos before returning any faulty item. Return postage is covered by us.
Refund Timescales
Once we receive and inspect your return, refunds are processed within 10 working days to your original payment method.
Force Majeure
Future Shop shall not be liable for delays caused by events outside our control — including acts of God, industrial action, carrier delays, or government restrictions. In such cases we will notify you promptly and offer a full refund if the order cannot be fulfilled within a reasonable timeframe.
Need Help?
Still have questions?
Our team is happy to help with any delivery or returns query. Call Mon–Fri 9am–5:30pm, or drop us an email any time.