60 Days to Decide. Shop with Confidence.
We’re so confident in our cables that we give you 60 days to make sure they’re right for your system. The guarantee applies to most cables, including most custom-built cables, with any exclusions clearly identified on the product page.
If an eligible cable doesn’t perform to your satisfaction, return it within 60 days for a full refund of the price paid for the cable.
We’re so confident in our cables that we give you 60 days to make sure they’re right for your system. The guarantee applies to most cables, including most custom-built cables, with any exclusions clearly identified on the product page.
If an eligible cable doesn’t perform to your satisfaction, return it within 60 days for a full refund of the price paid for the cable.
The standard 14-day window isn’t enough for a fair cable assessment — you need to hear it after burn-in. Our 60-day guarantee covers the full period. A cable needs time to burn in, and your ears need time to evaluate it properly in your system. The standard 14-day return window isn’t enough for a fair assessment. Our 60-day guarantee applies to most cables we sell — covering the full burn-in period and beyond. Some higher-end or factory-terminated cables are excluded; these are clearly identified on the product page. If after all that time the cable still isn’t right for you, we’ll take it back.
How Our Guarantee Compares
How It WorksHow to Use the Guarantee
Buy Your Cable
60 days starts from date of delivery. Purchase an eligible cable from Future Shop. The 60-day guarantee starts from the date of delivery.
Live With It
Let it burn in, listen critically, take your time. Let it burn in and settle in your system. Listen critically. Compare it to what you had before. Take your time — you have 60 days.
Contact Us If Needed
We’ll provide return instuctions — simple, straightforward returns. Not happy? Contact our team by phone or email. We’ll provide return instuctions — simple, straightforward returns.
Full Terms & Conditions
What does the guarantee cover? + −
The 60-Day Money-Back Guarantee applies to most eligible cables purchased from Future Shop, including most standard stock cables and custom-built cables.
The guarantee runs for 60 days from the date of delivery and allows you to return an eligible cable if you are not satisfied with its performance. The cable must be returned in good physical condition.
The guarantee provides a refund of the price paid for the eligible cable.
Once any applicable statutory cancellation period has expired, original delivery charges, prepaid duties and taxes and other import charges are not included in the refund.
This voluntary guarantee is in addition to your statutory consumer rights and does not affect them.
Does it apply to custom cables? + −
Yes. Most custom-built cables are included where the return relates to the performance of the cable rather than a change of mind about the length, termination or other specification you selected.
Some higher-end or factory-terminated cables may be excluded. Where an exclusion applies it will be shown on the product page or confirmed before purchase.
If we manufacture a cable incorrectly or it is faulty, your statutory rights are unaffected.
What’s excluded? + −
The voluntary guarantee does not cover:
- cables physically damaged through misuse;
- cable types clearly identified as excluded before purchase;
- a change of mind about a custom specification selected by the Customer;
- original delivery charges once the statutory cancellation period has expired;
- prepaid duties and taxes once the statutory cancellation period has expired; or
- international return carriage.
These exclusions do not affect statutory rights where Goods are faulty, incorrect or not as described.
What about international orders and prepaid duties & taxes? + −
The 60-Day Guarantee is available to eligible international customers as well as UK customers.
If you validly cancel within an applicable statutory cancellation period, prepaid duties and taxes will be refunded where required by your statutory rights.
If you return a cable later under our voluntary 60-Day Guarantee, the refund covers the price paid for the eligible cable only. Original international delivery charges and prepaid duties and taxes are not refundable, and international return carriage is the Customer’s responsibility.
If you paid duties directly to customs or the carrier under DAP, those amounts were not paid to Future Shop and cannot be refunded by us.
Please contact us before making any international return so that we can provide the correct customs instructions.
How quickly will I get my refund? + −
Guarantee FAQs
What does the guarantee cover? + −
The 60-Day Money-Back Guarantee applies to most eligible cables purchased from Future Shop, including most standard stock cables and custom-built cables.
The guarantee runs for 60 days from the date of delivery and allows you to return an eligible cable if you are not satisfied with its performance. The cable must be returned in good physical condition.
The guarantee provides a refund of the price paid for the eligible cable.
Once any applicable statutory cancellation period has expired, original delivery charges, prepaid duties and taxes and other import charges are not included in the refund.
This voluntary guarantee is in addition to your statutory consumer rights and does not affect them.
Does it apply to custom cables? + −
Yes. Most custom-built cables are included where the return relates to the performance of the cable rather than a change of mind about the length, termination or other specification you selected.
Some higher-end or factory-terminated cables may be excluded. Where an exclusion applies it will be shown on the product page or confirmed before purchase.
If we manufacture a cable incorrectly or it is faulty, your statutory rights are unaffected.
What’s excluded? + −
The voluntary guarantee does not cover:
- cables physically damaged through misuse;
- cable types clearly identified as excluded before purchase;
- a change of mind about a custom specification selected by the Customer;
- original delivery charges once the statutory cancellation period has expired;
- prepaid duties and taxes once the statutory cancellation period has expired; or
- international return carriage.
These exclusions do not affect statutory rights where Goods are faulty, incorrect or not as described.
What about international orders and prepaid duties & taxes? + −
The 60-Day Guarantee is available to eligible international customers as well as UK customers.
If you validly cancel within an applicable statutory cancellation period, prepaid duties and taxes will be refunded where required by your statutory rights.
If you return a cable later under our voluntary 60-Day Guarantee, the refund covers the price paid for the eligible cable only. Original international delivery charges and prepaid duties and taxes are not refundable, and international return carriage is the Customer’s responsibility.
If you paid duties directly to customs or the carrier under DAP, those amounts were not paid to Future Shop and cannot be refunded by us.
Please contact us before making any international return so that we can provide the correct customs instructions.
How quickly will I get my refund? + −
Shop with Confidence 4.95 Stars from 20,000+ Verified Customers
Not sure which cable is right? Call us first — advice is free. Our guarantee is as strong as our reviews. If you’re not sure which cable is right, call us first — advice is free, and we’d rather help you choose correctly than process a return.