Future Shop is an award-winning and highly successful independent UK based company with over 200,000 customers worldwide. We have a real passion for Hi-Fi and Home Cinema cables as well as AV Connectivity solutions. Future Shop is one of the largest UK & European dealers for many of the most well-known and prestigious brands.
With almost 4,000 sq. feet of warehousing and offices, we stock the widest range of award winning Hi-Fi Cable, Home Cinema cable brands and AV Connectivity Solutions under one roof. This means we can usually promise to ship many of your cables the same day with options for guaranteed next day UK delivery.
At Future Shop we take pride in our outstanding customer service and expert technical advice. We offer a money-back guarantee on all cables purchased from Future Shop (exclusions apply). If you are less than happy with the performance of any of the products you have purchased from us, then simply return them to us for an exchange or a refund within 60 days (excludes special order items and some speaker cables). We want each and every customer to have a positive purchasing experience with Future Shop and we hope that they recommend us to friends, colleagues and family.
Our Industry-leading technical advisors and customer service executives will help customers to navigate through the plethora of cable products available to ensure they choose the right product at the right price for their individual needs. Our unique next day delivery and courier options ensure our customers receive their order in time for the installation to take place.
If standard length cables do not suit your needs, we also offer custom-length Hi-Fi and AV cable service made specifically for your requirements. Our highly experienced engineers' custom-make cables to the highest standards. They have been trained to do this by the cable manufacturers and only use genuine materials as well as production techniques. All cables are tested for quality assurance and can be "burned in" upon request before shipping.
So talk in person to one of our highly experienced technical experts on the phone. Our team will consider the equipment you have, your future plans and the distances between your equipment before recommending a tailored connectivity solution for you. You can order items on the phone or on-line and then collect them from our reception during working hours.
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Customer Comments
I would consider myself a difficult person to please. Your organisation sets a gold standard for how retailers should treat their customers. The first guy I spoke to took time to educate me and was entirely authentic. When I phoned again to ask a stupid question great care was taken to explain the answer. By the third call there was no way I was going to buy from anybody else and the choppy waters of speaker cable selection had all been navigated
Thanks you guys are fab and the buying experience is a rich one.
Just want say thank you for your good quality professional service and having a quick delivery service.
Totally pleased with the product and service.
With thanks,
Just want to thank you for the exemplary service time and time again. If only all retailers were as good as you.
Many thanks
Just to let you know I did get the order – very happy with the bits I have used – haven’t tried out the bi-wire cables yet but aiming to do so next month. Not great at doing the on-line endorsements but am a very happy and satisfied customer. Also it arrived in the UAE very quickly which was handy.
On Friday morning the 27th of July I ordered 8m of white speaker cable over the phone.
To my astonishment it was in my post box on Saturday morning.
That is incredible service. Please pass on my appreciation for the great service I received.
Thank you
As a Vice President for a €13billion sales driven company I’d just like to express what great customer service and help you have offered, really excellent.
Wishing you a nice week ahead.
Good Evening,
I have sent feedback through 'Trusted Shops’. However, I thought I would let you know how pleased I am with the service I have received from you.
I am most grateful you provide a burn-in facility for new cables and had I remembered I would have bought my other Chord Epic cables from you.
I won’t forget in future (pun!) because your service is second to none.
Many thanks for the burn-in and quick delivery.
Excellent and fast service. I made an error in an order and immediately they gave me the solution.
Exemplary operation
Thanks again for your support and understanding. I am EXTREMELY pleased with the service and the ‘no quibbles’ approach to customer satisfaction. This makes a refreshing change these days!
I will be placing my (positive) feedback on both of my orders shortly.
Regards,
January 2019
Thank you very much for all of your assistance ! Definitely some of the best client service I have ever had. I look forward to receiving my order !
Jan, Netherlands