About Future Shop
FutureShop.co.uk. The Winning Formula.
Future Shop is an award-winning and highly successful independent UK based company with over 200,000 customers worldwide. We have a real passion for Hi-Fi and Home Cinema cables as well as AV Connectivity solutions. Future Shop is one of the largest UK & European dealers for many of the most well-known and prestigious brands.
With almost 4,000 sq. feet of warehousing and offices, we stock the widest range of award winning Hi-Fi Cable, Home Cinema cable brands and AV Connectivity Solutions under one roof. This means we can usually promise to ship many of your cables the same day with options for guaranteed next day UK delivery.
At Future Shop we take pride in our outstanding customer service and expert technical advice. We offer a money-back guarantee on all cables purchased from Future Shop (exclusions apply). If you are less than happy with the performance of any of the products you have purchased from us, then simply return them to us for an exchange or a refund within 60 days (excludes special order items and some speaker cables). We want each and every customer to have a positive purchasing experience with Future Shop and we hope that they recommend us to friends, colleagues and family.
Our Industry-leading technical advisors and customer service executives will help customers to navigate through the plethora of cable products available to ensure they choose the right product at the right price for their individual needs. Our unique next day delivery and courier options ensure our customers receive their order in time for the installation to take place.
If standard length cables do not suit your needs, we also offer custom-length Hi-Fi and AV cable service made specifically for your requirements. Our highly experienced engineers' custom-make cables to the highest standards. They have been trained to do this by the cable manufacturers and only use genuine materials as well as production techniques. All cables are tested for quality assurance and can be "burned in" upon request before shipping.
So talk in person to one of our highly experienced technical experts on the phone. Our team will consider the equipment you have, your future plans and the distances between your equipment before recommending a tailored connectivity solution for you. You can order items on the phone or on-line and then collect them from our reception during working hours.
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Customer Comments
19 January 2021Thank you very much for your excellent customer service and patience throughout the process. Both Adam Senior and Glyn deserve the highest praise. You went above and beyond the call of duty. It was a pleasure to do business with you and I will definitely be back.
12 December 2020I recently bought some speaker cables from you and am absolutely delighted with them and with the service I received from you
1 January 2019Thank you very much for all of your assistance ! Definitely some of the best client service I have ever had. I look forward to receiving my order ! Kind regards,
1 November 2018Just want say thank you for your good quality professional service and having a quick delivery service. Totally pleased with the product and service. With thanks,
1 August 2018Just want to thank you for the exemplary service time and time again. If only all retailers were as good as you. Many thanks
1 July 2018Just to let you know I did get the order – very happy with the bits I have used – haven’t tried out the bi-wire cables yet but aiming to do so next month. Not great at doing the on-line endorsements but am a very happy and satisfied customer. Also it arrived in the UAE very quickly which was handy.
1 July 2018On Friday morning the 27th of July I ordered 8m of white speaker cable over the phone. To my astonishment it was in my post box on Saturday morning. That is incredible service. Please pass on my appreciation for the great service I received. Thank you
1 July 2018As a Vice President for a €13billion sales driven company I’d just like to express what great customer service and help you have offered, really excellent. Wishing you a nice week ahead.
1 May 2018Good Evening, I have sent feedback through 'Trusted Shops’. However, I thought I would let you know how pleased I am with the service I have received from you. I am most grateful you provide a burn-in facility for new cables and had I remembered I would have bought my other Chord Epic cables from you. I won’t forget in future (pun!) because your service is second to none. Many thanks for the burn-in and quick delivery.
1 April 2018Excellent and fast service. I made an error in an order and immediately they gave me the solution. Exemplary operation
