About Future Shop
FutureShop.co.uk. The Winning Formula.
Future Shop is an award-winning and highly successful independent UK based company with over 300,000 customers worldwide. We have a real passion for Hi-Fi and Home Cinema cables as well as AV Connectivity solutions. Future Shop is one of the largest and most trusted UK & European dealers for many of the most well-known and prestigious brands.
With almost 4,000 sq. feet of warehousing and offices, we stock the widest range of award-winning Hi-Fi cable brands, Home Cinema cable brands and AV Connectivity Solutions under one roof. This means we can usually promise to ship many of your desired cables the same day, with options for guaranteed next day UK delivery.
At Future Shop we pride ourselves on providing outstanding customer service underpinned by our expert technical advice. We offer a money-back guarantee on all cables purchased from Future Shop (exclusions apply). If you are less than happy with the performance of any product you have purchased from us, then simply return it to us for an exchange or a refund within 60 days (excludes special-order items and some speaker cables). We want each and every customer to have a positive purchasing experience with Future Shop, and we hope that they recommend us to friends, colleagues and family.
Our industry-leading technical advisors and customer service executives help customers to navigate the plethora of cable products available to ensure they choose the right product, at the right price, for their individual needs. This does not mean up-selling the most expensive cable at every opportunity, it means gaining an understanding of our customers’ unique setup and what they hope to achieve before matching their equipment and desires with a cable that delivers an appropriate performance and price. There are several factors that we may take into consideration:
- your speakers and amp (or headphones!),
- the cables you are currently using,
- brands you have a soft spot for,
- your audio source equipment (CD player, turntable, streamer),
- your source media (CD, vinyl LP, Tidal, Spotify),
- the sound signature presently being delivered by your equipment (detailed/warm/balanced),
- whether you are happy with this signature or are looking to tweak it,
- and even your preferred genre(s) of music!
We routinely talk our customers out of spending more money than they need to because our goal is to maximise your satisfaction, not just our profits. Audiophiles are not known to be easily satisfied, so we are immensely proud to have so many discerning customers who keep returning to us, because their trust is the highest accolade we could receive.
If standard-length cables do not suit your needs, we also offer a custom-length Hi-Fi and AV cable service to meet your specific requirements. Our highly experienced engineers custom-make cables to the highest standards. They have been rigorously trained to perform these procedures by the individual cable manufacturers, and only use genuine materials and approved production techniques. All cables are tested for quality assurance and can be "burned in" before shipping, for free, upon request. Our unique next day delivery and courier options subsequently ensure our customers receive their order in time for installation.
So, why not speak to one of our highly experienced technical experts on the phone? Our team will consider the equipment you have, your aspirations, and the distances between your equipment before recommending a tailored connectivity solution for you. You can order items on the phone or online and then collect them from our reception during working hours.
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