We’d love to hear from you
At FutureShop.co.uk, we aim to offer the best level of customer service. We have great customer support - Look at our reviews!
To help us deal with your enquiry quickly, please ensure it is addressed to the correct department.
For pre-sales advice or to place an order contact:
Monday to Friday 9:00am to 5:30pm
Please dial +44 208 905 1555 if calling from outside the UK.
Usual response time is within 24 hours although we normally respond within an hour during office hours.
Alternatively you can write to us at:
Future Shop Ltd.
MODA Business Centre,
FREQUENTLY ASKED QUESTIONS Please read our FAQ before sending us a message
- What Payment methods do you accept?
We accept all the major credit cards/debit cards including American Express, MasterCard Visa, Visa Debit as well as PayPal. For business customers, we also accept payments by Cheque or BACS.
- When will my goods be delivered?
Once we receive your completed order, we aim to dispatch your goods within 24 hours. We will only charge your credit/debit card once your product is ready to dispatch. If there are any delays we will contact you usually within 24 to 48 hours.
- How will my goods be delivered?
Within the UK, larger packages are delivered by our appointed couriers, DPD Local. Smaller packages are delivered by Royal Mail. International orders are delivered using Royal Mail First Class Express services, FedEx International Priority and FedEx International Economy Services.
- Do you accept orders from outside the UK?
Yes, we ship orders to all countries including the following: Austria, Australia, Brazil, Belgium, China, Canary Islands, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Luxemburg, Malta, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, and United Arab Emirates.
- Is VAT charged on shipments outside the European Union?
No. Any shipments to countries outside the EU will automatically have VAT deducted from the order. All prices displayed on the Future Shop website are inclusive of VAT, BEFORE customers login or register. As soon as you login/register and if your shipping address is outside the EU, the system will automatically deduct VAT from the order.
- What happens if the product I ordered is out of stock?
If we are experiencing delays in completing your order or if the products(s) you require are no longer available, we will notify you immediately. In the event that the item is not in stock, we will back order it for you. We will contact you with the option to cancel your order if you would rather not wait.
- What happens if the product I wish to purchase is not on your website?
If you wish purchase a product which is not available on our website, then contact us on firstname.lastname@example.org and a member of our sales staff will be happy to help you.
- What standard warranty comes with my goods?
All new products come complete with a standard 1 year manufacturer’s warranty if not a Lifetime Warranty. Please see our product information pages for more details. If you experience any problems or faults with a product you have purchased from us, contact us immediately with the exact nature of the fault and a staff member will be happy to assist you.
- What should I do if I have a complaint?
Should you have any complaints, please contact us by any of the methods below with the exact nature of your complaint: email: email@example.com