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For Expert Advice Call us: 0800 772 3688 / 0208 905 1555 or Email us: sales@futureshop.co.uk


Customer Comments


Future Shop pride themselves in giving their customers a superb standard of service. We receive a great number of unsolicited testimonials from customers. With many Internet companies it is usually only the dissatisfied customers who put "pen to paper". Future Shop is a happy exception to this rule receiving a constant flow of positive feedback from customers.

The following are a selection of recent emails received from customers.


January 2019

Thank you very much for all of your assistance ! Definitely some of the best client service I have ever had. I look forward to receiving my order !

Kind regards,

Jan - Netherlands

January 2018

I would consider myself a difficult person to please. Your organisation sets a gold standard for how retailers should treat their customers.

The first guy I spoke to took time to educate me and was entirely authentic. When I phoned again to ask a stupid question great care was taken to explain the answer. By the third call there was no way I was going to buy from anybody else and the choppy waters of speaker cable selection had all been navigated

Thanks you guys are fab and the buying experience is a rich one.

Richard - Herts, UK

November 2018

Just want say thank you for your good quality professional service and having a quick delivery service.

Totally pleased with the product and service.

With thanks,

Simon - East Lothian, UK

August 2018

Just want to thank you for the exemplary service time and time again. If only all retailers were as good as you.

Many thanks

Mike - Whitstable, UK

July 2018

Just to let you know I did get the order – very happy with the bits I have used – haven’t tried out the bi-wire cables yet but aiming to do so next month.

Not great at doing the on-line endorsements but am a very happy and satisfied customer. Also it arrived in the UAE very quickly which was handy.

Andrew - UAE

July 2018

On Friday morning the 27th of July I ordered 8m of white speaker cable over the phone.

To my astonishment it was in my post box on Saturday morning. That is incredible service. Please pass on my appreciation for the great service I received.

Thank you

Joe - Buckinghamshire, UK

July 2018

As a Vice President for a €13billion sales driven company I’d just like to express what great customer service and help you have offered, really excellent.

Wishing you a nice week ahead.

Rob - Spain

May 2018

Good Evening,

I have sent feedback through 'Trusted Shops’. However, I thought I would let you know how pleased I am with the service I have received from you.

I am most grateful you provide a burn-in facility for new cables and had I remembered I would have bought my other Chord Epic cables from you. I won’t forget in future (pun!) because your service is second to none.

Many thanks for the burn-in and quick delivery.

Heiko - Hampshire, UK

April 2018

Excellent and fast service. I made an error in an order and immediately they gave me the solution.

Exemplary operation

Armando - Spain

January 2018

Thanks again for your support and understanding. I am EXTREMELY pleased with the service and the ‘no quibbles’ approach to customer satisfaction. This makes a refreshing change these days!

I will be placing my (positive) feedback on both of my orders shortly.


Arne - Herts, UK

March 2017

Hi guys , I wanted to change in all honesty the length of my speaker wire. I called up and spoke to Gary. He was so patient and informative he made the whole experience a pleasure. In the end I exceeded my 200 pound budget to 350 pound not because Gary pressured me but because he simply gave me the facts in a way I could easily understand. My speakers have suddenly come alive and I very happy with the results. Gary even talked me though how to connect them. 

Well done Gary Sir. 


March 2017

Hi to all at Futureshop, You guys rock! Thank you all so much for the quite excellent service you provide. I have just moved home so I really appreciate the very swift arrival of my last three orders, enabling me to set up my Hi Fi and TV systems so quickly. Brilliant! 

Best Regards, 

Mike Darke -Portishead UK 

March 2017

Hi Adam!. 

I just got the cable and it is great. I'm really happy you didn't have to cut it.. Thank you very much for all your help, you gave me a wonderful service.. You made a very satisfied costumer, you can be sure that i'll buy from you guys again. 

Thank you!

Itai - Israel 

January 2017

Just a quick note to thank you for the 3 different orders I have received from you. The first 2 orders were custom length cables 2m & 1.5m the last order was for 0.6m & 1m standard length cables. All the cables perform well and I am very pleased. I must say the soldering on the custom length cables was in my opinion to a better standard than on both the manufacturers standard cables, congratulations. 

Kindest regards, 

David Styles - Hove East Sussex 

November 2016

I wish to acknowledge the prompt service, and the helpful manner of the two Future Shop people I spoke with

Jim Thorpe -Bristol

October 2016

Thanks for everything - my cable arrived this morning, another example of great service from Future Shop

Edward Elliot - WALSALL. UK

September 2016

I must say that the speed at which you sent my replacement lead was really impressive. It arrived this morning.

Thank you for an excellent service.

Hugh Montgomery - NORTHERN IRELAND

September 2016

Thank you Future Shop, I received parcel very early. Im happy from your fast service your vdh subwoofer wire is excellent performance is very high in all aspect. sound is accurate and compact. very soon i will give you one more order 


Srgharth Vir - INDIA

June 2016

May I thank you for your very quick and excellent response to my order, I did not expect a next day delivery!

The cable although what I might call only a budget priced item has outplayed a more expensive one between the CD player ands amplifier. More clarity in the treble and a gain in the bass notes although not boomy in any way – well recommended. I do at the moment use rather outdated solid wire speaker leads, Audioquest F.14 and F.18 ( bi-wired ).

Over many years I have collected several lengths of speaker wire and several interconnects, each one sounds different in some way, despite the non believers.


Trevor Illot, KING'S LYNN

June 2016

Hi Adam,

The QED's are now plugged in and do fine ! The good thing with these cables is that they are very well balanced and work OK with most equipments. Good value for the money, specially with the Airlock bananas.

Thank you for your help - it's been a pleasure. Hope to deal again with Future Shop. Best wishes,

.Philippe Farre, FRANCE

May 2016

Really good to know I have a reliable no BS dealer in the UK. Well done future shop!

Kind Regards.


May 2016

Hello, just a short message to say that I am absolutely delighted with my new speaker leads.

Worth every penny and very fast delivery,  well done and thank you.


February 2016

I think you and Futureshop have been the kindest, most flexible and friendly audio dealer I have ever dealt with in 20 plus years. Your customer service is just amazing.


December 2015

I don't usually bother with feedback but having spoken with Adam today and having received very helpful advice which helped me to sort out an ARC connectivity issue, I felt I had to record my thanks for his very polite and professional service. Re-assuringly, his advice was that the issue was unlikely to be a cable one and his advice helped me to track the issue to my amplifier. Having fixed my initial problem, I then went back and upgraded an old HDMI cable with a new one but it was very refreshing to receive honest advice where a sale was second place to helping the customer. Well done ! .

Roger Dean, PERSHORE

September 2015

The speaker cable made the World of difference to my system and I would like to thank you for the superb help and advice which you gave me in sorting out my problems.

Grayle Walker, Jersey.

September 2015

Just wanted to say thanks for such great service and quick delivery.  I hardly ever bother to write, but Dave couldn't have been more helpful and next day delivery saved the day for me.  Great customer service - thanks.

Steve Hoyle, Nottingham.

September 2015

Good day .What can I say? That was absolutely brilliantly quick service. Ordered yesterday afternoon and at my door by 8 this morning. 

Very happy with the cables as well. So physically flexible for a quality cable and black for a change! They will replace some QED Ruby reference which are dreadful in this aspect and because they are bright white shout 'look at me'. These Atlas are bliss in every way. Thank you so much for the service and will definitely be back at some point.

Best regards 

Chris Pritchard, Liverpool.

September 2015

Just want to say a big thank you to you and Gary after buying Atlas Hyper 3.5 speaker cable and Hyper Integra interconnects for CD and Tuner the icing on the cake was the arrival  of the Atlas Equator integra interconnect that connects between pre/power amp that has made system come alive. So a big thank you to you at Future Shop and Atlas themselves for manufacturing a great product. Between you and myself puts Chord and Audioquest  into a runners up position.

Many Thanks.

Adrian Bone, Fleet.

July 2015

Please pass on  my grateful thank to Adam for ringing me back yesterday and also for his expert knowledge and advice about HDMI cables for my MacBook. It was very reassuring to speak to someone who knew what he was talking about and could offer an instant solution. The adaptor that Adam identified arrived in this morning's post.  A brilliant example of customer service  that many companies would do well to  aspire to Long may you prosper.

Alan Griffin, Leamington Spa

June 2015

I would like to thank Gary for his help with my order. His advice and assistance were much appreciated.

Excellent service!

Ian Hyde, Southampton.

February 2015

I just wanted to thank you for the cable that arrived in good shape in good time and exactly as requested. Thank you

Clive Grace, Eskdalemuir.

January 2015

I must say that I have just received my order,placed yesterday; amazing service!!

David Prior, Gloucestershire