FAQ Search Results

What is the difference between a power block, conditioner, and regenerator?
A power block is the simplest solution. It distributes mains power safely to multiple components, often with improved internal wiring and better mechanical stability than standard extension leads. A power conditioner goes further by filtering electrical noise and interference present on the mains supply. This can lower the noise floor and help systems sound cleaner and more controlled, especially in electrically noisy homes. A power regenerator actively rebuilds the incoming mains supply into a new, stable waveform before feeding your system. Regenerators are typically used in higher-resolution systems where maximum consistency, stability, and noise reduction are required.
What happens if the product I ordered is out of stock?
If we are experiencing delays in completing your order or if the products(s) you require are no longer available, we will notify you immediately. In the event that the item is not in stock, we will back order it for you. We will contact you with the option to cancel your order if you would rather not wait.
Placing an Order
Placing an order with us could not be easier. Just browse our online store, click on any items that you wish to buy and add them to the shopping basket. Remember, you can always remove items from the shopping basket later. You can view the contents of your shopping basket at any time during your visit to Future Shop by clicking on the basket icon in the top right-hand corner at any time. When you have added all the items you wish to purchase to the shopping basket, proceed to the checkout by clicking on the orange 'PROCEED TO CHECKOUT' button from your basket. You will then be asked to enter your basic details followed by a request for payment to enable us to process your order. We accept Visa, MasterCard, American Express, Switch/Maestro, Delta and Solo credit/debit cards as well as PayPal. Once your order has been completed, an order number will be displayed on the screen which you may print for your records. An order confirmation e-mail will be sent to you. For business customers...
What Payment methods do you accept?
We accept all the major credit cards/debit cards including American Express, MasterCard Visa, Visa Debit as well as PayPal. For business customers, we also accept payments by Cheque or BACS.
When will my goods be delivered?
Once we receive your completed order, we aim to dispatch your goods within 24 hours. We will only charge your credit/debit card once your product is ready to dispatch. If there are any delays we will contact you usually within 24 to 48 hours.
How will my goods be delivered?
Within the UK, larger packages are delivered by our appointed couriers, DPD Local. Smaller packages under 2kg are delivered by Royal Mail. International orders are delivered using Royal Mail First Class services, FedEx International Priority, FedEx International Economy, or DHL Express Services.
Do you accept orders from outside the UK?
Yes, we ship orders to all countries including the following: Austria, Australia, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Macau, Malayasia, Malta, Netherlands, Norway, New Zealand, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain (inc. Canary Islands), Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, and Vietnam.
Is VAT charged on shipments outside the UK?
No. Deliveries outside of the UK are not subject to 20% VAT and so the 20% tax on items is automatically deducted when you log-in, register or proceed to place an order. The customer will be liable for the taxes at the local tax rate and duty on the import, if applicable. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.
Do you still need a separate power supply for the 5.2 version?
The Gold Note PH-5.2 phono stage can be upgraded with the PSX-5.2 power supply: https://www.futureshop.co.uk/gold-note-psx-5-2-dedicated-power-supply While the PH-5.2 performs well without the power supply upgrade, any phono stage benefits highly from improved power delivery to isolate the unit from the electronic noise that phono components are particularly susceptible to.
When will the Oehlbach Air Absorb - Pack of 4 be back in stock?
Hi Neill ; the Oehlbach Air Absorbs are on order but currently the supplier has no stock available. We are expecting to see more towards the end of March .
Hello, I want to change fuses in my ROTEL RA 1592MK II for a better sound (Hifi-Tunning fuses), so please help me with some info: - I have 2 x 1A into the AC supply, so I must buy FAST or SLOW stroke? - It is necessary to change the fuses from each channel sound (2 x R channel, 2 x L channel) for a better sound, or just the 2 fuses from the AC supply? Thank you very much!
When it comes to internal fuses, we always ask customers to consult the manufacturer of their components for the correct fuse rating and size. For example, the slow-blow (T) type is, in most cases, crucial for high inrush currents such as transformers, but if a slow blow is in the wrong component, the component is likely to experience serious damage or pose other risks. Remember, a fuse is still a safety device, and we cannot take responsibility for incorrect installations. Although internal fuses are the most effective, I normally suggest that, if in doubt, simply change the mains plug fuse (with a suitable rating). This is safer and still very effective for improving sound.
I want one 5m XT25 cable with banana plugs at both ends and one 3m cable the same
To order two differing lengths of cable, simply configure one cable as a quantity (QTY) of 1, select length, add your choice of plugs and click ADD TO CART. Repeat this for the second cable. You will then have two separate items.
Hi When we order AQ rocket 11 cable , do we have to chose Qty - 1 for stereo speaker set up ( two speaker) ?
With most of our speaker cables the standard quantity is 1 so if you need a pair of cables you would need to select 2 instead. The main reason for this is so customers can order 2 different lengths of cable when necessary rather than have to have 2 identical lengths which may not be ideal
What should I do if I have a complaint?
Should you have any complaints, please contact us by any of the methods below with the exact nature of your complaint: email: servicedesk@futureshop.co.uk
What happens if the product I wish to purchase is not on your website?
If you wish purchase a product which is not available on our website, then contact us on sales@futureshop.co.uk and a member of our sales staff will be happy to help you.
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