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Order Questions
Placing an Order
Placing an order with us could not be easier. Just browse our online store, click on any items that you wish to buy and add them to the shopping basket. Remember, you can always remove items from the shopping basket later. You can view the contents of your shopping basket at any time during your visit to Future Shop by clicking on the basket icon in the top right-hand corner at any time. When you have added all the items you wish to purchase to the shopping basket, proceed to the checkout by clicking on the orange 'PROCEED TO CHECKOUT' button from your basket.
You will then be asked to enter your basic details followed by a request for payment to enable us to process your order. We accept Visa, MasterCard, American Express, Switch/Maestro, Delta and Solo credit/debit cards as well as PayPal. Once your order has been completed, an order number will be displayed on the screen which you may print for your records. An order confirmation e-mail will be sent to you.
For business customers...
What Payment methods do you accept?
We accept all the major credit cards/debit cards including American Express, MasterCard Visa, Visa Debit as well as PayPal. For business customers, we also accept payments by Cheque or BACS.
When will my goods be delivered?
Once we receive your completed order, we aim to dispatch your goods within 24 hours. We will only charge your credit/debit card once your product is ready to dispatch. If there are any delays we will contact you usually within 24 to 48 hours.
How will my goods be delivered?
Within the UK, larger packages are delivered by our appointed couriers, DPD Local. Smaller packages under 2kg are delivered by Royal Mail. International orders are delivered using Royal Mail First Class services, FedEx International Priority, FedEx International Economy, or DHL Express Services.
Do you accept orders from outside the UK?
Yes, we ship orders to all countries including the following:
Austria, Australia, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Macau, Malayasia, Malta, Netherlands, Norway, New Zealand, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain (inc. Canary Islands), Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, and Vietnam.
Is VAT charged on shipments outside the UK?
No. Deliveries outside of the UK are not subject to 20% VAT and so the 20% tax on items is automatically deducted when you log-in, register or proceed to place an order.
The customer will be liable for the taxes at the local tax rate and duty on the import, if applicable. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.
What happens if the product I ordered is out of stock?
If we are experiencing delays in completing your order or if the products(s) you require are no longer available, we will notify you immediately. In the event that the item is not in stock, we will back order it for you. We will contact you with the option to cancel your order if you would rather not wait.
What happens if the product I wish to purchase is not on your website?
If you wish purchase a product which is not available on our website, then contact us on sales@futureshop.co.uk and a member of our sales staff will be happy to help you.
What should I do if I have a complaint?
Should you have any complaints, please contact us by any of the methods below with the exact nature of your complaint:
email: servicedesk@futureshop.co.uk
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