Gefen EXT-CU-LAN Matrix Controller
Usage Guide
Matrix / Extender
Connection Guide
Ethernet Plug
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Item code: EXT-CU-LAN
Inc. VAT (20%) · Ex. VAT: £967.00 Ex. VAT · Inc. VAT (20%):
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SPEAKER CABLES:
A quantity of 2 means you will receive a pair of speaker cables e.g. for your front left and front right speakers. By entering a quantity of 1, you will get a cable for a single speaker e.g. centre speaker and this option also enables you to vary the length (and termination) of your cable for each speaker.
OTHER CABLES:
A quantity of 1 means you will receive a single cable in the case of aerial, satellite, subwoofer, digital coaxial & optical cables and a pair of cables in the case of 2 rca to 2 rca analogue audio cables.
NON-CABLE PRODUCTS:
A quantity of 1 means you will receive 1 of the specified products.
Order before 12pm (Mon–Fri) for same-day dispatch
Gefen EXT-CU-LAN Matrix Controller
The EXT-CU-LAN Matrix Controller is a hardware platform designed to manage and control the Gefen family of Video and KVM over IP products in a virtual matrix environment. Its comprehensive and user-friendly interface can be accessed by any web-enabled device, including phones, tablets, and PCs. End-users can control matrix routing and access presets, no matter the size and complexity of the system. It also manages access to the AV network, providing two independent levels of security for administrators and end-users. Setup of the matrix system is simple and straightforward. All connected Gefen Video or KVM over IP products are automatically detected and configured as necessary. Its conventional front-panel layout includes push-buttons and a 40-character backlit display, dramatically reducing end-user learning curve by emulating a standard AV matrix.
The EXT-CU-LAN has been designed to work in conjunction with the Gefen Syner-G™ software, available from the Gefen website. Gefen Syner-G™ simplifies discovery and IP configuration of this product. Once installed on a Local Area Network, the EXT-CU-LAN facilitates quick identification of all Gefen Video and KVM over IP devices that are on the network and assigns IP addresses to them. The Gefen Matrix Controller's unique enclosure shape provides flexible installation options. Its slanted front panel enhances user access to push-buttons and provides for better display readability when placed on a conference table. Its 2U tall enclosure and detachable rack ears facilitate installation in a standard 19-inch-wide equipment rack.
In addition to its plethora of user control options via web-enabled handheld devices, front panel, and the included IR remote, this product features Telnet and UDP for integration into an automation control system. With applications ranging from broadcast, rental/staging, control rooms, security, digital signage, campus/education, to multi-room AV, the EXT-CU-LAN provides a complete and cost-effective solution for managing video and audio in classrooms, conference rooms, command centers, and as the backbone of any high performance system that needs to interface with multiple sources and displays, AV formats, and resolutions in a dynamic environment.
How it works:
If this product will be placed on a table or shelf, attach the included rubber feet to the bottom of the unit. If the unit is to be mounted in a standard 19-inch wide equipment rack, attach the two included rack-ears to the front sides of the unit, using the machine screws provided. The EXT-CU-LAN can be set up to manage a single LAN that includes control and AV routing devices, or a system with two independent Local Area Networks; one for system control and another for AV routing.
It comes pre-configured to work with a single LAN (its "Network Mode" is set to "Combined"). If your system architecture calls for independent control and AV/KVM routing networks, the matrix controller needs to be set to "Separate" mode. When the EXT-CU-LAN is being used in single network mode, connect the LAN 1 port to the managed switch for this network.
The LAN 1 port can also receive Power Over Ethernet (POE), alleviating the need to connect the external 5V DC power supply that ships with the product. If setting up a system with two independent Local Area Networks for system control and AV/KVM routing: Connect the LAN 1 port of the EXT-CU-LAN to the control network. Connect the Ethernet port called LAN 2 to the other Local Area Network that includes the Video/KVM over-IP Senders and Receivers. If POE is not available from the network that is connected to the LAN 1 port, connect the included power supply to the 5V DC power supply jack and to an available electrical outlet. The Power LED will glow in blue and the display will turn on to indicate that the unit is receiving power.
Features:
- Detects, configures, and controls all Gefen Video and KVM over IP products.
- Manages up to 65,000 Gefen Video and KVM over IP products within an infrastructure.
- Built-in web server allows access from any web-enabled device, including phones, tablets, and PCs
- Two Ethernet ports with independent IP and MAC Addresses allow segregation of Video/KVM LAN and control LAN, and help provide separate security layers for administrators and end-users.
- Seamless integration with Gefen Syner-G™ software allows for quick installation and configuration on a network
- Automatic assignment of IP addresses for all Gefen Video and KVM over IP devices on a network
- Front panel control push-buttons/display, handheld IR remote, and web server interface allow easy and convenient end-user operation
- Automation control system interface via Telnet and UDP
- Supports mass firmware upgrade to all Gefen Video and KVM over IP products.
- Field upgradable device via built-in web server.
- POE (Power Over Ethernet) on LAN 1 port eliminates the need for an external power supply
- Password-protected independent user and administrative access
- Easy to read 2 line/20 characters per line Liquid Crystal Display
- System Configuration Upload/Download function
- Plug-and-Play installation with little to no set-up
- Locking power supply connector
- 2U tall rack-mountable enclosure, detachable rack ears included
- Slanted front panel for ergonomic push-button access and display visibility when placed on a table
Specifications:
- Display: 2 lines, 20 characters per line, Liquid Crystal Display, backlit
- Push-buttons: (28) tact-type
- IR Sensor: (1) on front panel
- LAN 1 IP Port: (1) RJ-45 jack, POE-enabled
- LAN 2 IP Port: (1) RJ-45 jack
- Power Indicator: (1) LED, blue
- Power Supply: 5V DC, locking connector
- Power Consumption: 4.3W maximum
- Operating Temperature: +32 to +122 °F (0 to +50 °C)
- Operating Humidity: 5% to 90% RH, non-condensing
- Storage Temperature: -4 to +185 °F (-20 to +85 °C)
- Storage Humidity: 0% to 95% RH, non-condensing
- MTBF: 50000 hours
- Dimensions without rack ears (excluding buttons & connectors, W x H x D):
- 17" x 3.5" x 2.7" (432mm x 88mm x 68mm)
- Dimensions with rack ears (excluding buttons & connectors, W x H x D):
- 19" x 3.5" x 2.7" (482mm x 88mm x 68mm)
- Net Unit Weight: 3.7 lbs (1.7 kg)
- Packaged Weight: 5.6 lbs (2.6 kg)
Box Contains:
- (1) Matrix Controller (EXT-CU-LAN)
- (1) IR Remote Control Unit (RMT-CU-LAN)
- (1) 5V DC Power Supply (EXT-PS526AIP-LP)
- (1 Set) Rack Ears
- (6) Rubber Feet
- (4) Machine Screws
- (1) Quick-Start Guide (QSG-EXT-CU-LAN)
Specifications:
- Display: 2 lines, 20 characters per line, Liquid Crystal Display, backlit
- Push-buttons: (28) tact-type
- IR Sensor: (1) on front panel
- LAN 1 IP Port: (1) RJ-45 jack, POE-enabled
- LAN 2 IP Port: (1) RJ-45 jack
- Power Indicator: (1) LED, blue
- Power Supply: 5V DC, locking connector
- Power Consumption: 4.3W maximum
- Operating Temperature: +32 to +122 °F (0 to +50 °C)
- Operating Humidity: 5% to 90% RH, non-condensing
- Storage Temperature: -4 to +185 °F (-20 to +85 °C)
- Storage Humidity: 0% to 95% RH, non-condensing
- MTBF: 50000 hours
- Dimensions without rack ears (excluding buttons & connectors, W x H x D):
- 17" x 3.5" x 2.7" (432mm x 88mm x 68mm)
- Dimensions with rack ears (excluding buttons & connectors, W x H x D):
- 19" x 3.5" x 2.7" (482mm x 88mm x 68mm)
- Net Unit Weight: 3.7 lbs (1.7 kg)
- Packaged Weight: 5.6 lbs (2.6 kg)
We use Royal Mail 1st Class services for our Standard Delivery.
Orders received before 4.30 pm Monday to Friday are usually dispatched the same day by FIRST CLASS post (unless premium postal or timed courier services are selected), subject to stock availability. This does not apply to custom-length cables and speaker cables as these require a longer timescale to terminate. This also excludes all cables selected for the burn-in service. Please note, we do not process orders on national holidays in the UK. Over 98% of our orders are delivered the next working day including Saturdays.
Standard delivery is usually within 2 working days, although 98% of all orders are delivered the next working day including Saturdays. In extreme cases, such as delivery to the Highlands and Islands, this may take 3 days.
All items are fully insured and come with an invoice from Future Shop. We use the Royal Mail for delivery of small packages and DPD Local or DHL for items that weigh over 2KG. Items over 2KG are fully insured and will usually be delivered within 48 hours of placing your order subject to stock availability. For international orders, we use FedEx or DHL services where customers have selected this option.
Please note, special orders for non-standard cable lengths may be subject to longer deliver time-scales. This may vary from manufacturer to manufacturer.
We offer 'Free delivery on orders over £99' subject to the following terms & conditions:
- Applies only to orders with £99 or more of items (including VAT at the UK rate), at Future Shop
- Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or DHL next working day services which deliver from 9.00am to 6pm within mainland UK (excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or DHL).
- Applies only to deliveries to addresses within mainland UK and Northern Ireland addresses. Applies only to orders that are to be delivered to a single Mainland UK delivery address.
- You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
- We reserve the right to change or discontinue 'Free delivery on orders over £99 promotion at any time.
- FREE DELIVERY FOR ORDERS OVER £99 OFFER DOES NOT APPLY TO TRADE CUSTOMERS.
UK Postal & Delivery Charges - FIRST CLASS
Free UK delivery on all orders over £99*
| Weight | Price (FIRST CLASS UK POSTAGE) |
|---|---|
| 0000g – 1000g | £ 3.95 |
| 1000g – 1400g | £ 4.95 |
| 1400g – 1800g | £ 5.95 |
| 1800g – 2000g | £ 6.95 |
| 2000g – 3000g | £ 8.95 |
* Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or DHL next working day services which deliver from 9.00am to 6pm within mainland UK.
Free Delivery for orders over £99 excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or DHL.
Special Delivery UK - Guaranteed Next Working Day
We have 99.9% of the UK covered With Royal Mail Next Day Special Delivery. We guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to but we still guarantee delivery within three working days by 5.30 PM.
For the Next Day Special Delivery service, orders must be received by Future Shop by 4.30pm weekdays. Orders after the 4.30pm deadline cannot be guaranteed for same day dispatch.
Please note, Royal Mail Special Delivery for next working day may not be possible where non-standard cable lengths are ordered. If this is the case, the item will be shipped via The Royal Mail Special Delivery service as soon as the cable is custom made.
For orders weighing over 2KG, we reserve the right to ship items using Next Day Pre-Noon Courier Services where Royal Mail Special Delivery option has been selected.
Channel Islands & Northern Ireland
We accept orders from all Channel Islands including Alderney, Jersey, Guernsey and Sark. Unless you select a premium service, Items weighing under 2KG are delivered using our standard UK delivery option above. For items weighing over 2KG, a surcharge may be applied for all deliveries to the Channel Islands as well as Northern Ireland.
European Countries
Deliveries to EU member states are not subject to 20% VAT after December 31st 2020 and therefore the 20% VAT on items is automatically deducted when you log-in, register or proceed to place an order.
The customer will be liable for the VAT at the local VAT rate, duty on the import and the brokerage service fee if applicable. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.
We offer the following shipping services:
- Royal Mail First Class International Airmail Services - Items are usually delivered within 3 to 5 working days.
- Royal Mail Standard International Mail Services - Items are usually delivered within 7-10 working days.
- DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
- Federal Express International Priority - Items are usually delivered within 24 to 48 hours. FedEx orders must be received by 3.00pm for next day service to most destinations in Europe.
- Federal Express International Economy - Item are usually delivered within 48 to 72 hours.
We reserve the right to change your shipping method without notification if you select a method that we cannot use for your shipment (for instance, we cannot ship via postal services for items over 2 Kg to International destinations). If we need to change your shipping method, we will choose the least expensive shipping method for your order.
Worldwide - Excluding UK & Europe
Deliveries outside of the UK are not subject to 20% VAT and so the 20% tax on items is automatically deducted when you log-in, register or proceed to place an order.
If applicable, the customer will be liable for the taxes at the local tax rate, duty on the import and the brokerage service fee. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.
We offer the following shipping services:
- Royal Mail First Class International Airmail Services - Items are usually delivered within 7 to 10 working days.
- Royal Mail Standard International Mail Services - Items are usually delivered within 15 working days.
- DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
- Federal Express International Priority - Items are usually delivered within 48 hours. FedEx orders must be received by 3.00pm in order to ship items the same day, subject to stock availability.
- Where the actual weight of the package significantly exceeds the shipping cost charged on orders, we may write to you for an additional shipping charge. For larger orders, items may be shipped in multiple packets at our discretion.
We reserve the right to change your shipping method without notification if you select a method that we cannot use for your shipment (for instance, we cannot ship via postal services for items over 2 Kg to International destinations). If we need to change your shipping method, we will choose the least expensive shipping method for your order.
Frequently Asked Questions
Gefen EXT-CU-LAN Matrix Controller
The EXT-CU-LAN Matrix Controller is a hardware platform designed to manage and control the Gefen family of Video and KVM over IP products in a virtual matrix environment. Its comprehensive and user-friendly interface can be accessed by any web-enabled device, including phones, tablets, and PCs. End-users can control matrix routing and access presets, no matter the size and complexity of the system. It also manages access to the AV network, providing two independent levels of security for administrators and end-users. Setup of the matrix system is simple and straightforward. All connected Gefen Video or KVM over IP products are automatically detected and configured as necessary. Its conventional front-panel layout includes push-buttons and a 40-character backlit display, dramatically reducing end-user learning curve by emulating a standard AV matrix.
The EXT-CU-LAN has been designed to work in conjunction with the Gefen Syner-G™ software, available from the Gefen website. Gefen Syner-G™ simplifies discovery and IP configuration of this product. Once installed on a Local Area Network, the EXT-CU-LAN facilitates quick identification of all Gefen Video and KVM over IP devices that are on the network and assigns IP addresses to them. The Gefen Matrix Controller's unique enclosure shape provides flexible installation options. Its slanted front panel enhances user access to push-buttons and provides for better display readability when placed on a conference table. Its 2U tall enclosure and detachable rack ears facilitate installation in a standard 19-inch-wide equipment rack.
In addition to its plethora of user control options via web-enabled handheld devices, front panel, and the included IR remote, this product features Telnet and UDP for integration into an automation control system. With applications ranging from broadcast, rental/staging, control rooms, security, digital signage, campus/education, to multi-room AV, the EXT-CU-LAN provides a complete and cost-effective solution for managing video and audio in classrooms, conference rooms, command centers, and as the backbone of any high performance system that needs to interface with multiple sources and displays, AV formats, and resolutions in a dynamic environment.
How it works:
If this product will be placed on a table or shelf, attach the included rubber feet to the bottom of the unit. If the unit is to be mounted in a standard 19-inch wide equipment rack, attach the two included rack-ears to the front sides of the unit, using the machine screws provided. The EXT-CU-LAN can be set up to manage a single LAN that includes control and AV routing devices, or a system with two independent Local Area Networks; one for system control and another for AV routing.
It comes pre-configured to work with a single LAN (its "Network Mode" is set to "Combined"). If your system architecture calls for independent control and AV/KVM routing networks, the matrix controller needs to be set to "Separate" mode. When the EXT-CU-LAN is being used in single network mode, connect the LAN 1 port to the managed switch for this network.
The LAN 1 port can also receive Power Over Ethernet (POE), alleviating the need to connect the external 5V DC power supply that ships with the product. If setting up a system with two independent Local Area Networks for system control and AV/KVM routing: Connect the LAN 1 port of the EXT-CU-LAN to the control network. Connect the Ethernet port called LAN 2 to the other Local Area Network that includes the Video/KVM over-IP Senders and Receivers. If POE is not available from the network that is connected to the LAN 1 port, connect the included power supply to the 5V DC power supply jack and to an available electrical outlet. The Power LED will glow in blue and the display will turn on to indicate that the unit is receiving power.
Features:
- Detects, configures, and controls all Gefen Video and KVM over IP products.
- Manages up to 65,000 Gefen Video and KVM over IP products within an infrastructure.
- Built-in web server allows access from any web-enabled device, including phones, tablets, and PCs
- Two Ethernet ports with independent IP and MAC Addresses allow segregation of Video/KVM LAN and control LAN, and help provide separate security layers for administrators and end-users.
- Seamless integration with Gefen Syner-G™ software allows for quick installation and configuration on a network
- Automatic assignment of IP addresses for all Gefen Video and KVM over IP devices on a network
- Front panel control push-buttons/display, handheld IR remote, and web server interface allow easy and convenient end-user operation
- Automation control system interface via Telnet and UDP
- Supports mass firmware upgrade to all Gefen Video and KVM over IP products.
- Field upgradable device via built-in web server.
- POE (Power Over Ethernet) on LAN 1 port eliminates the need for an external power supply
- Password-protected independent user and administrative access
- Easy to read 2 line/20 characters per line Liquid Crystal Display
- System Configuration Upload/Download function
- Plug-and-Play installation with little to no set-up
- Locking power supply connector
- 2U tall rack-mountable enclosure, detachable rack ears included
- Slanted front panel for ergonomic push-button access and display visibility when placed on a table
Specifications:
- Display: 2 lines, 20 characters per line, Liquid Crystal Display, backlit
- Push-buttons: (28) tact-type
- IR Sensor: (1) on front panel
- LAN 1 IP Port: (1) RJ-45 jack, POE-enabled
- LAN 2 IP Port: (1) RJ-45 jack
- Power Indicator: (1) LED, blue
- Power Supply: 5V DC, locking connector
- Power Consumption: 4.3W maximum
- Operating Temperature: +32 to +122 °F (0 to +50 °C)
- Operating Humidity: 5% to 90% RH, non-condensing
- Storage Temperature: -4 to +185 °F (-20 to +85 °C)
- Storage Humidity: 0% to 95% RH, non-condensing
- MTBF: 50000 hours
- Dimensions without rack ears (excluding buttons & connectors, W x H x D):
- 17" x 3.5" x 2.7" (432mm x 88mm x 68mm)
- Dimensions with rack ears (excluding buttons & connectors, W x H x D):
- 19" x 3.5" x 2.7" (482mm x 88mm x 68mm)
- Net Unit Weight: 3.7 lbs (1.7 kg)
- Packaged Weight: 5.6 lbs (2.6 kg)
Box Contains:
- (1) Matrix Controller (EXT-CU-LAN)
- (1) IR Remote Control Unit (RMT-CU-LAN)
- (1) 5V DC Power Supply (EXT-PS526AIP-LP)
- (1 Set) Rack Ears
- (6) Rubber Feet
- (4) Machine Screws
- (1) Quick-Start Guide (QSG-EXT-CU-LAN)
Specifications:
- Display: 2 lines, 20 characters per line, Liquid Crystal Display, backlit
- Push-buttons: (28) tact-type
- IR Sensor: (1) on front panel
- LAN 1 IP Port: (1) RJ-45 jack, POE-enabled
- LAN 2 IP Port: (1) RJ-45 jack
- Power Indicator: (1) LED, blue
- Power Supply: 5V DC, locking connector
- Power Consumption: 4.3W maximum
- Operating Temperature: +32 to +122 °F (0 to +50 °C)
- Operating Humidity: 5% to 90% RH, non-condensing
- Storage Temperature: -4 to +185 °F (-20 to +85 °C)
- Storage Humidity: 0% to 95% RH, non-condensing
- MTBF: 50000 hours
- Dimensions without rack ears (excluding buttons & connectors, W x H x D):
- 17" x 3.5" x 2.7" (432mm x 88mm x 68mm)
- Dimensions with rack ears (excluding buttons & connectors, W x H x D):
- 19" x 3.5" x 2.7" (482mm x 88mm x 68mm)
- Net Unit Weight: 3.7 lbs (1.7 kg)
- Packaged Weight: 5.6 lbs (2.6 kg)
We use Royal Mail 1st Class services for our Standard Delivery.
Orders received before 4.30 pm Monday to Friday are usually dispatched the same day by FIRST CLASS post (unless premium postal or timed courier services are selected), subject to stock availability. This does not apply to custom-length cables and speaker cables as these require a longer timescale to terminate. This also excludes all cables selected for the burn-in service. Please note, we do not process orders on national holidays in the UK. Over 98% of our orders are delivered the next working day including Saturdays.
Standard delivery is usually within 2 working days, although 98% of all orders are delivered the next working day including Saturdays. In extreme cases, such as delivery to the Highlands and Islands, this may take 3 days.
All items are fully insured and come with an invoice from Future Shop. We use the Royal Mail for delivery of small packages and DPD Local or DHL for items that weigh over 2KG. Items over 2KG are fully insured and will usually be delivered within 48 hours of placing your order subject to stock availability. For international orders, we use FedEx or DHL services where customers have selected this option.
Please note, special orders for non-standard cable lengths may be subject to longer deliver time-scales. This may vary from manufacturer to manufacturer.
We offer 'Free delivery on orders over £99' subject to the following terms & conditions:
- Applies only to orders with £99 or more of items (including VAT at the UK rate), at Future Shop
- Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or DHL next working day services which deliver from 9.00am to 6pm within mainland UK (excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or DHL).
- Applies only to deliveries to addresses within mainland UK and Northern Ireland addresses. Applies only to orders that are to be delivered to a single Mainland UK delivery address.
- You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
- We reserve the right to change or discontinue 'Free delivery on orders over £99 promotion at any time.
- FREE DELIVERY FOR ORDERS OVER £99 OFFER DOES NOT APPLY TO TRADE CUSTOMERS.
UK Postal & Delivery Charges - FIRST CLASS
Free UK delivery on all orders over £99*
| Weight | Price (FIRST CLASS UK POSTAGE) |
|---|---|
| 0000g – 1000g | £ 3.95 |
| 1000g – 1400g | £ 4.95 |
| 1400g – 1800g | £ 5.95 |
| 1800g – 2000g | £ 6.95 |
| 2000g – 3000g | £ 8.95 |
* Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or DHL next working day services which deliver from 9.00am to 6pm within mainland UK.
Free Delivery for orders over £99 excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or DHL.
Special Delivery UK - Guaranteed Next Working Day
We have 99.9% of the UK covered With Royal Mail Next Day Special Delivery. We guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to but we still guarantee delivery within three working days by 5.30 PM.
For the Next Day Special Delivery service, orders must be received by Future Shop by 4.30pm weekdays. Orders after the 4.30pm deadline cannot be guaranteed for same day dispatch.
Please note, Royal Mail Special Delivery for next working day may not be possible where non-standard cable lengths are ordered. If this is the case, the item will be shipped via The Royal Mail Special Delivery service as soon as the cable is custom made.
For orders weighing over 2KG, we reserve the right to ship items using Next Day Pre-Noon Courier Services where Royal Mail Special Delivery option has been selected.
Channel Islands & Northern Ireland
We accept orders from all Channel Islands including Alderney, Jersey, Guernsey and Sark. Unless you select a premium service, Items weighing under 2KG are delivered using our standard UK delivery option above. For items weighing over 2KG, a surcharge may be applied for all deliveries to the Channel Islands as well as Northern Ireland.
European Countries
Deliveries to EU member states are not subject to 20% VAT after December 31st 2020 and therefore the 20% VAT on items is automatically deducted when you log-in, register or proceed to place an order.
The customer will be liable for the VAT at the local VAT rate, duty on the import and the brokerage service fee if applicable. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.
We offer the following shipping services:
- Royal Mail First Class International Airmail Services - Items are usually delivered within 3 to 5 working days.
- Royal Mail Standard International Mail Services - Items are usually delivered within 7-10 working days.
- DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
- Federal Express International Priority - Items are usually delivered within 24 to 48 hours. FedEx orders must be received by 3.00pm for next day service to most destinations in Europe.
- Federal Express International Economy - Item are usually delivered within 48 to 72 hours.
We reserve the right to change your shipping method without notification if you select a method that we cannot use for your shipment (for instance, we cannot ship via postal services for items over 2 Kg to International destinations). If we need to change your shipping method, we will choose the least expensive shipping method for your order.
Worldwide - Excluding UK & Europe
Deliveries outside of the UK are not subject to 20% VAT and so the 20% tax on items is automatically deducted when you log-in, register or proceed to place an order.
If applicable, the customer will be liable for the taxes at the local tax rate, duty on the import and the brokerage service fee. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.
We offer the following shipping services:
- Royal Mail First Class International Airmail Services - Items are usually delivered within 7 to 10 working days.
- Royal Mail Standard International Mail Services - Items are usually delivered within 15 working days.
- DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
- Federal Express International Priority - Items are usually delivered within 48 hours. FedEx orders must be received by 3.00pm in order to ship items the same day, subject to stock availability.
- Where the actual weight of the package significantly exceeds the shipping cost charged on orders, we may write to you for an additional shipping charge. For larger orders, items may be shipped in multiple packets at our discretion.
We reserve the right to change your shipping method without notification if you select a method that we cannot use for your shipment (for instance, we cannot ship via postal services for items over 2 Kg to International destinations). If we need to change your shipping method, we will choose the least expensive shipping method for your order.
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Gefen EXT-CU-LAN Matrix Controller
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