Astell&Kern PD20 Digital Audio Player
Usage Guide
Computers
Mobile
Microphone
Earphones
Headphones
DAP
Connection Guide
USB Type C
Mini Toslink Optical
3.5mm Single
4.4mm Single
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Item code: AKP27
Inc. VAT (20%) · Ex. VAT: £1,499.17 Ex. VAT · Inc. VAT (20%):
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If you've seen a better offer for this product, we will endeavour to match it. The competing offer must be on brand-new boxed items, and in stock from another UK Online Authorised Retailer (excluding marketplaces). Price match quotations are valid for 7 days.
SPEAKER CABLES:
A quantity of 2 means you will receive a pair of speaker cables e.g. for your front left and front right speakers. By entering a quantity of 1, you will get a cable for a single speaker e.g. centre speaker and this option also enables you to vary the length (and termination) of your cable for each speaker.
OTHER CABLES:
A quantity of 1 means you will receive a single cable in the case of aerial, satellite, subwoofer, digital coaxial & optical cables and a pair of cables in the case of 2 rca to 2 rca analogue audio cables.
NON-CABLE PRODUCTS:
A quantity of 1 means you will receive 1 of the specified products.
Order before 4pm (Mon–Fri) for same-day dispatch
Astell&Kern PD20 Digital Audio Player
The PD20 Digital Audio Player represents a new direction for Astell&Kern, built from the ground up to deliver a highly personalised listening experience. Rather than simply refining an existing design, the PD20 introduces a platform focused on shaping sound around the listener. Through Personal Sound technology, developed with Audiodo, the player performs a hearing analysis and creates a profile tailored specifically to your ears. Combined with the tactile Sound Master Wheel, which allows 160-step control of bass, midrange and treble adjustments, the PD20 gives you precise control over how your music is presented.
At the core of the PD20 is a Quad-DAC configuration using four ESS ES9027PRO DACs, designed to minimise channel interference and reveal fine sonic detail with exceptional clarity. Astell&Kern’s TERATON ALPHA audio solution further enhances performance through advanced power noise reduction and a precisely engineered analogue output stage. The player also incorporates ESA (Enhanced Signal Alignment) technology to minimise group delay, improving timing accuracy and delivering a cleaner, more coherent sound across the entire frequency spectrum.
The PD20 also features a flexible Triple AMP architecture with selectable Class A, Class AB and Hybrid modes, allowing you to choose between rich analogue warmth, efficient dynamic balance, or a blend of both. Adjustable Class A current settings further refine amplifier behaviour depending on your headphones or IEMs. With support for native DSD512 and PCM up to 32-bit/768kHz, advanced DAR upsampling, Bluetooth streaming, and a large 6-inch display, the PD20 offers a powerful and highly customisable portable listening experience designed to bring you closer to the original recording.
Here is what Astell&Kern say about the PD20
Finding the sound that truly suits you is the first step toward the essence of music. PD20 is designed to guide you on that journey. Our first step in this journey was to start from the very beginning. Rather than creating a successor to the PD10, we created an entirely new audio device that will redefine your musical experience.
Through Personal Sound, you can create a sound signature tailored to your hearing, then precisely refine it to your taste using the Sound Master Wheel. An intuitive control that allows even the amplifier driving mode to be changed with a single touch. Now, music is not just something you listen to. It is something you shape.
Features
- The first DAP to support personalized sound through a hearing test
- 160-step EQ control via the Sound Master Wheel
- Triple AMP Class with real-time switching
- Class A current control with High / Mid / Low modes
- Proprietary ESA (Enhanced Signal Alignment) technology to minimize group delay
- Advanced DAR
- ES9027PRO Quad-DAC
- Octa-Core
Exceptional resolution and high-purity sound, ES9027PRO Quad-DAC
Designed with a singular focus on sound quality, PD20 adopts the ESS ES9027PRO DAC in a Quad-DAC configuration. Four DACs operate independently to minimize inter-channel interference and deliver precise signal separation. As a result, even the finest nuances in sound are revealed with greater clarity, creating a natural, analog-like presentation through clean, distortion-free layering.
Minimizing Group Delay with Proprietary ESA (Enhanced Signal Alignment) Technology
Through its in-house developed ESA (Enhanced Signal Alignment) technology, PD20 significantly improves one of the fundamental challenges in audio reproduction—group delay. ESA precisely aligns frequency signals so they arrive more uniformly, minimizing frequency distortion and enhancing clarity and cleanliness of sound.
*What is Group Delay? Group delay refers to the difference in time it takes for each frequency to pass through an internal audio system. In simple terms, it describes a phenomenon where different frequencies within an audio signal do not arrive simultaneously, resulting in slight timing delays across frequencies.
TERATON ALPHA
To create the ultimate DAP unlike anything experienced before, we went beyond simply adopting the latest DACs and new specifications. We further evolved and applied TERATON ALPHA, Astell&Kern’s Ultimate Sound Solution, incorporating its advanced and innovative audio technologies.
Refined through continuous research, TERATON ALPHA represents Astell&Kern’s integrated audio engineering expertise. Through effective power noise reduction, efficient power consumption with stable amplification, and a precisely engineered audio output interface, it delivers sound that remains faithful to the original source.
Triple AMP Architecture
PD20 features three distinct amplifier classes, allowing you to directly choose both sonic character and driving performance.
- Class A mode delivers rich, high-density sound with minimal signal distortion, expressing a smooth, analog-like texture.
- Class AB mode offers excellent balance and efficiency, providing stable dynamics and articulate detail.
- Hybrid mode combines the refined texture of Class A with the efficiency and power of Class AB, creating a new level of sonic balance.
Switching between amplifier classes is achieved through a physical slide key rather than a software menu, enabling intuitive, immediate control based on your listening situation. Choose the amplifier class that best matches your music and listening environment.
Adjustable Class-A Current
In Class A and Hybrid modes, the amplifier current can be adjusted in three levels: High / Mid / Low. AMP Current adjustment goes beyond simple output control. It precisely fine-tunes the energy density and driving behavior of the amplifier, allowing you to further refine sound quality according to the characteristics of your earphones or headphones.
- High: Maximizes power delivery to create a wide soundstage and explosive dynamics. Even high-impedance headphones are driven with unwavering authority and a spacious, stable presentation.
- Mid: Provides an optimal balance between sound density and resolution. It preserves vocal texture while delivering a well-balanced sound that remains comfortable even during extended listening sessions.
- Low: Employs delicate, precise current control to suppress background noise and enhance sonic purity. Ideal for high-sensitivity IEMs, revealing even the finest nuances and micro-details.
A One-of-a-Kind Sound Tuned to Your Hearing
PD20 delivers optimal sound tailored to your individual hearing. Developed in collaboration with global audio solution leader Audiodo, Personal Sound is used in a DAP for the first time, creating a personalized profile exclusively for you and redefining how you experience sound.
By precisely analyzing your hearing characteristics and independently compensating for left and right ears, it dramatically enhances clarity and balance. Regardless of genre, volume level, or the headphones or IEMs you use, you can enjoy a consistently optimized listening experience.
With a simple hearing test, your personal listening experience is complete.
* Dedicated earphones are included for accurate hearing measurement.
* Personal Sound supports audio playback up to 32bit / 192kHz.
Audiodo Audiosphere: Immersive Spatial Sound from Any Stereo Source
Audiosphere goes beyond conventional stereo, delivering a powerful sense of spatial immersion. It expands two-channel audio into a virtual three-dimensional sound field and offers four presets: Subtle, Balanced, Immersive, and Echoic.
From the expansive resonance of orchestral performances to the realism of video content, you can select the sound atmosphere that best suits your listening preference.
* Audiosphere supports audio playback up to 32bit / 96kHz.
Audiodo Equalizer: Effortless, Intuitive EQ Control
Audiodo’s Equalizer offers intuitive control centered on Bass, Mid, and Treble. Working in harmony with the Personal Sound profile, it operates on an already corrected sound foundation, ensuring stable and consistent performance.
With the Tilting function, you can naturally adjust the overall tonal balance toward either the low or high frequencies, while preserving the original sound character.
* Equalizer supports audio playback up to 32bit / 192kHz.
Sound Master Wheel, Crafting Your Own Sound in 160 Steps
The Sound Master Wheel, a key design element of the PD20, is seamlessly integrated with the Audiodo equalizer. Each band—Bass, Mid, and Treble—can be finely adjusted across 160 steps, from –8.0 dB to +8.0 dB, allowing even the most subtle preferences to be precisely reflected in your sound./p>
Without interrupting your music, you can shape and refine the sound purely through the tactile feel of the wheel.
Bringing You Closer to the Original Sound, Advanced Digital Audio Remaster
Advanced DAR is a second-generation DAR technology designed to deliver a more natural and refined sound. Rather than sending the audio signal directly to the DAR engine, the signal first passes through VSE (Virtual Sound Extender), where lost harmonics are virtually restored to enhance sound quality.
After this initial enhancement, DAR processing is applied in a second stage to achieve more complete and sophisticated upsampling. Through this process, listeners can experience a deeper, more immersive sound that remains faithful to the original recording.
Sound Design Shaped by DAC Filters
With six DAC filter options, users can choose their preferred sound character. From natural tones to dynamic sound, you can fine-tune and create your own unique sound to match your taste and music genre.
| Sound Type | Impulse Response | Filter name | Remarks | Edge |
|---|---|---|---|---|
| Natural Tone | ![]() |
Super Slow Roll-off | No echo reproduces natural sound |
Ultra-Sharp |
| Acoustic Tone | ![]() |
Short Delay Slow Roll-off | Minimal echo reproduces original sound |
Sharp |
| Traditional Tone | ![]() |
Slow Roll-off | Minimal echo reproduces original sound |
Middle |
| Harmonic Sound | ![]() |
Low dispersion | Short echo reproduces original sound |
Middle |
| Acoustic Sound | ![]() |
Short Delay Sharp Roll-off | Post echo enhances bass sound |
Sharp |
| Traditional Sound | ![]() |
Sharp Roll-off | Pre and post echoes make powerful sound |
Slow |
Real-Time Information Visualized Through Light
The LED light surrounding the power button displays the bit depth information of the currently playing track, while also enhancing the button’s presence with a refined visual accent, adding an extra layer of enjoyment to the listening experience.
- Red = 16bit
- Green = 24bit
- Blue = 32bit
- Purple = DSD
* The LED light can be turned on or off according to user settings.
Beyond Protection
More than just protection, the case enhances the design and presence of the AK HC5 even when covered. Made with a premium polyurethane material from Synt3, an Italian specialist manufacturer, the case provides perfect protection while delivering a soft, refined texture that feels both luxurious and comfortable to the touch.
Additional Features
- Supports Native DSD512 and 32-bit / 768 kHz Playback: Powered by Astell&Kern’s proprietary technologies to deliver premium sound, PD20 supports Native DSD512 and playback of up to 32-bit / 768 kHz, allowing you to enjoy your music with exceptional fidelity and freedom.
- ReplayGain for Consistent Volume Levels: ReplayGain automatically adjusts the playback volume, normalizing tracks with different loudness levels to a consistent volume. With ReplayGain, you can enjoy your personal playlists with a more balanced and comfortable listening experience.
- CrossfeedA Speaker-Like Listening Experience Through Headphones: Crossfeed blends a portion of the opposite channel signal and applies a slight time delay before routing it to each channel, positioning the sound image toward the center. This creates a more natural, speaker-like listening experience and helps reduce listening fatigue. With detailed adjustments for Shelf Cutoff, Shelf Gain, and Mixer Level, users can fine-tune the settings to match their personal listening preferences.
- Wireless Hi-Fi Sound via BT Sink: The BT Sink function allows PD20 to connect wirelessly to external devices via Bluetooth, similar to connecting a smartphone to a Bluetooth speaker. Music played on the external device is transmitted to PD20 through the BT Sink function, enabling high-quality wireless audio playback.
- Supports USB PD 3.0 Fast Charging: With support for USB PD 3.0 fast charging, PD20 can be fully charged in approximately 4 hours.
- Equipped with a 6-inch FHD+ display: Experience more convenient and comfortable use of PD20 with its expanded 6-inch Full HD display, offering a larger viewing area and enhanced image quality.
Design
The design concept of the PD20 is “Sound Lab Control.” It offers an experience akin to working with professional studio equipment—directly shaping, adjusting, and perfecting sound with precision.
The two wheels positioned on the top each serve a distinct purpose: one for sound tuning, the other for volume control. Their symmetrical layout ensures intuitive operation, while the low-profile protectors surrounding the wheels provide both protection and a sense of openness.
Top-mounted graphics and LED lighting allow you to instantly confirm the current mode without looking at the screen. The AMP and CURRENT slide switches, along with the lock button, are individually positioned to clearly define their functions, while the multifunction key is placed where the thumb naturally rests, enhancing overall usability.
A linear, refined body combined with structurally aligned control elements. The clean design identity pursued by the PD line reaches its fullest expression in the PD20.
Specification
General Specifications
- Model PD20
- Body Color Silver
- Body Material Aluminum
- Display 6inch 2160 x 1080 Touch screen
- Supported Audio Formats WAV, FLAC, WMA, MP3, OGG, APE, AAC, ALAC, AIFF, DFF, DSF
- Sample rate PCM : 8kHz ~ 768kHz (8/16/24/32bits per Sample)
- DSD Native: DSD64(1bit 2.8MHz), Stereo / DSD128(1bit 5.6MHz), Stereo
- DSD256(1bit 11.2MHz), Stereo / DSD512(1bit 22.4MHz), Stereo
- Output Level Unbalanced 5Vrms │ Balanced 10Vrms (Condition No Load)
- CPU Octa-Core
- DAC ESS ES9027PRO x4 (Quad-DAC)
- Decoding Support up to 32bit / 768kHz Bit to Bit playback
- Input USB Type-C input (for Charging & PC & MAC)
- Outputs Unbalanced Out (3.5mm), Optical Out(3.5mm)
- Balanced Out (4.4mm, only 5-pole supported)
- Wi-Fi 802.11 a/b/g/n/ac (2.4/5GHz)
- Bluetooth V5.3 (A2DP, AVRCP, Qualcomm® aptX™ HD, LDAC, LHDC, SBC, AAC)
- Dimensions 3.05” (77.5mm)[W] x 6.12” (155.7mm)[H] x 0.68” (17.3mm)[D]
- Weight about 11.04oz (313g)
- Feature Enhancements Firmware upgrade supported (OTA)
- Operating Temperature 0℃ ~ + 40℃ (32℉~ 104℉)
Audio Specifications
- Frequency Response ±0.005dB (Condition : 20Hz~20kHz) Unbalanced │ ±0.010dB (Condition : 20Hz~20kHz) Balanced
- ±0.020dB (Condition : 20Hz~70kHz) Unbalanced │ ±0.020dB (Condition : 20Hz~70kHz) Balanced
- S/N 124dB @ 1kHz, Unbalanced │ 127dB @ 1kHz, Balanced
- Crosstalk -133dB @ 1kHz, Unbalanced │ -140dB @ 1kHz, Balanced
- THD+N 0.0003% @ 1kHz, Unbalanced │ 0.0004% @ 1kHz, Balanced
- IMD SMPTE 0.0006% 800Hz 10kHz (4:1) Unbalanced │Balanced
- Output Impedance Unbalanced Out 3.5mm (0.7ohm) │ Balanced Out 4.4mm(1.7ohm)
- * Audio measurement specifications are based on AMP Class AB.
Clock Source
- Clock Jitter 25pS (Typ.)
- Reference Clock Jitter 250 Femto Seconds
Storage Capacity
- Built-in Memory 256GB [NAND]
- External Memory microSD x1 (Max. 2TB)
Battery
- Capacity 5,770mAh 3.8V Li-Polymer
- Charge Time about 4hours (PD3.0 Charging)
- Playback Time about 14hours (Standard : FLAC, 16bit, 44.1kHz, Vol.50, Class AB, LCD Off)
Supported OS
- Supported OS Windows 8,10,11(32/64bit) MAC OS X 10.7
About Astell&Kern
Astell&Kern is the ultimate digital music source that brings you Mastering Quality Sound or MQS. Astell means ‘Stars’ in Latin and Kern means ‘Center’ in German. We believe Astell&Kern is the center of music.
Today, original music performances can be captured in digital almost exactly as they were performed due to new, advanced recording technology currently available. However, these high quality recordings are mainly listened to through inferior sound formats, such as MP3 or through streaming services. With the debut of the MP3 format, music lovers sacrificed sound quality for the convenience of being able to carry their music collection wherever they went. Because the MP3 format heavily compresses files for the sake of convenience, the vocals and instruments you hear are only an inferior version of the original. The soundstage and the ambience of the original performance often disappears when listening to compressed MP3 music. After pondering these issues, Astell&Kern was our solution to poor sound quality for the sake of portability, and our way in reviving the original sound quality of music, MQS, for music artists, recording engineers, and professionals.
Astell&Kern's pursuit is to provide natural and original sound without distortion. It showcases the presence of the original recording with miniscule details you may not have noticed from other music systems, while playing back high-resolution music bit by bit, exactly as it was recorded. The ability to play back the exact recording of any live performance is what Astell&Kern is known for.
The power of true sound from Astell&Kern can now be experienced and has been part of many famous audio exhibitions around the world. Astell&Kern is now admired by music lovers from many countries, including the USA, China, Japan, UK, France, and many more around the world.
About Astell&Kern
Korean maker of portable digital audio players, with a catalogue that also covers earphones, headphones and speakers.
Astell&Kern is a Seoul-based company and part of Dreamus, formerly iRiver. Its core product is the digital audio player, a portable unit that holds your music library and drives headphones or earphones directly. The catalogue also includes earphones, headphones, speakers, cases and other accessories for your player.
Read more about Astell&Kern Show less
Players are grouped into named series
A&ultima is the flagship line, with the SP4000 and SP3000 among its models. A&futura includes the SE300 and A&norma includes the SR35. The PD series, which includes the PD20, and the KANN line, which includes the KANN ULTRA, are separate families. Each series sits at a different level of price and specification.
High-resolution files are supported across the range
Astell&Kern lists playback of 24-bit files at sample rates from 44.1kHz to 192kHz, and supports MQS, its Mastering Quality Sound label. If you want to play DSD or sample rates beyond that, check the specification of the model you are considering before you buy.
Earphones, speakers and cases sit alongside the players
Astell&Kern also makes earphones, headphones, speakers and accessories, including cases. It has worked with VOLK Audio on the STELLA in-ear monitors. If you are buying a player, the catalogue lets you choose the earphones and the case from the same maker.
Why we stock Astell&Kern
We had DACs but nothing portable, so we went looking. Astell&Kern do one thing and have done it longer than almost anyone, with a range that runs from a first serious player up to real money. If you have invested in in-ear monitors and are still feeding them from a phone, this is the gap they fill.
General Specifications
- Model PD20
- Body Color Silver
- Body Material Aluminum
- Display 6inch 2160 x 1080 Touch screen
- Supported Audio Formats WAV, FLAC, WMA, MP3, OGG, APE, AAC, ALAC, AIFF, DFF, DSF
- Sample rate PCM : 8kHz ~ 768kHz (8/16/24/32bits per Sample)
- DSD Native: DSD64(1bit 2.8MHz), Stereo / DSD128(1bit 5.6MHz), Stereo
- DSD256(1bit 11.2MHz), Stereo / DSD512(1bit 22.4MHz), Stereo
- Output Level Unbalanced 5Vrms │ Balanced 10Vrms (Condition No Load)
- CPU Octa-Core
- DAC ESS ES9027PRO x4 (Quad-DAC)
- Decoding Support up to 32bit / 768kHz Bit to Bit playback
- Input USB Type-C input (for Charging & PC & MAC)
- Outputs Unbalanced Out (3.5mm), Optical Out(3.5mm)
- Balanced Out (4.4mm, only 5-pole supported)
- Wi-Fi 802.11 a/b/g/n/ac (2.4/5GHz)
- Bluetooth V5.3 (A2DP, AVRCP, Qualcomm® aptX™ HD, LDAC, LHDC, SBC, AAC)
- Dimensions 3.05” (77.5mm)[W] x 6.12” (155.7mm)[H] x 0.68” (17.3mm)[D]
- Weight about 11.04oz (313g)
- Feature Enhancements Firmware upgrade supported (OTA)
- Operating Temperature 0℃ ~ + 40℃ (32℉~ 104℉)
Audio Specifications
- Frequency Response ±0.005dB (Condition : 20Hz~20kHz) Unbalanced │ ±0.010dB (Condition : 20Hz~20kHz) Balanced
- ±0.020dB (Condition : 20Hz~70kHz) Unbalanced │ ±0.020dB (Condition : 20Hz~70kHz) Balanced
- S/N 124dB @ 1kHz, Unbalanced │ 127dB @ 1kHz, Balanced
- Crosstalk -133dB @ 1kHz, Unbalanced │ -140dB @ 1kHz, Balanced
- THD+N 0.0003% @ 1kHz, Unbalanced │ 0.0004% @ 1kHz, Balanced
- IMD SMPTE 0.0006% 800Hz 10kHz (4:1) Unbalanced │Balanced
- Output Impedance Unbalanced Out 3.5mm (0.7ohm) │ Balanced Out 4.4mm(1.7ohm)
- * Audio measurement specifications are based on AMP Class AB.
Clock Source
- Clock Jitter 25pS (Typ.)
- Reference Clock Jitter 250 Femto Seconds
Storage Capacity
- Built-in Memory 256GB [NAND]
- External Memory microSD x1 (Max. 2TB)
Battery
- Capacity 5,770mAh 3.8V Li-Polymer
- Charge Time about 4hours (PD3.0 Charging)
- Playback Time about 14hours (Standard : FLAC, 16bit, 44.1kHz, Vol.50, Class AB, LCD Off)
Supported OS
- Supported OS Windows 8,10,11(32/64bit) MAC OS X 10.7
We use Royal Mail 1st Class services for our Standard Delivery.
Orders received before 4.30 pm Monday to Friday are usually dispatched the same day by FIRST CLASS post (unless premium postal or timed courier services are selected), subject to stock availability. This does not apply to custom-length cables and speaker cables as these require a longer timescale to terminate. This also excludes all cables selected for the burn-in service. Please note, we do not process orders on national holidays in the UK. Over 98% of our orders are delivered the next working day including Saturdays.
Standard delivery is usually within 2 working days, although 98% of all orders are delivered the next working day including Saturdays. In extreme cases, such as delivery to the Highlands and Islands, this may take 3 days.
All items are fully insured and come with an invoice from Future Shop. We use the Royal Mail for delivery of small packages and DPD Local or DHL for items that weigh over 2KG. Items over 2KG are fully insured and will usually be delivered within 48 hours of placing your order subject to stock availability. For international orders, we use FedEx or DHL services where customers have selected this option.








Please note, special orders for non-standard cable lengths may be subject to longer deliver time-scales. This may vary from manufacturer to manufacturer.
We offer 'Free delivery on orders over £99' subject to the following terms & conditions:
- Applies only to orders with £99 or more of items (including VAT at the UK rate), at Future Shop
- Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or DHL next working day services which deliver from 9.00am to 6pm within mainland UK (excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or DHL).
- Applies only to deliveries to addresses within mainland UK and Northern Ireland addresses. Applies only to orders that are to be delivered to a single Mainland UK delivery address.
- You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
- We reserve the right to change or discontinue 'Free delivery on orders over £99 promotion at any time.
- FREE DELIVERY FOR ORDERS OVER £99 OFFER DOES NOT APPLY TO TRADE CUSTOMERS.
UK Postal & Delivery Charges - FIRST CLASS
Free UK delivery on all orders over £99*
| Weight | Price (FIRST CLASS UK POSTAGE) |
| 0g - 1000g | £3.95 |
| 1000g - 1400g | £4.95 |
| 1400g - 1800g | £5.95 |
| 1800g - 2000g | £6.95 |
| 2000g - 3000g | £8.95 |
* Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or DHL next working day services which deliver from 9.00am to 6pm within mainland UK.
Free Delivery for orders over £99 excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or DHL.
Special Delivery UK - Guaranteed Next Working Day
We have 99.9% of the UK covered With Royal Mail Next Day Special Delivery. We guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to but we still guarantee delivery within three working days by 5.30 PM.
Please note, Royal Mail Special Delivery for next working day may not be possible where non-standard cable lengths are ordered. If this is the case, the item will be shipped via The Royal Mail Special Delivery service as soon as the cable is custom made.
For orders weighing over 2KG, we reserve the right to ship items using Next Day Pre-Noon Courier Services where Royal Mail Special Delivery option has been selected.
Channel Islands & Northern Ireland
We accept orders from all Channel Islands including Alderney, Jersey, Guernsey and Sark. Unless you select a premium service, Items weighing under 2KG are delivered using our standard UK delivery option above. For items weighing over 2KG, a surcharge may be applied for all deliveries to the Channel Islands as well as Northern Ireland.
European Countries
Deliveries to EU member states are not subject to 20% VAT after December 31st 2020 and therefore the 20% VAT on items is automatically deducted when you log-in, register or proceed to place an order.
The customer will be liable for the VAT at the local VAT rate, duty on the import and the brokerage service fee if applicable. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.
We offer the following shipping services:
- Royal Mail First Class International Airmail Services - Items are usually delivered within 3 to 5 working days
- Royal Mail Standard International Mail Services - Items are usually delivered within 7-10 working days
- DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
- Federal Express International Priority - Items are usually delivered within 24 to 48 hours. FedEx orders must be received by 3.00pm for next day service to most destinations in Europe
- Federal Express International Economy - Item are usually delivered within 48 to 72 hours
We reserve the right to change your shipping method without notification if you select a method that we cannot use for your shipment (for instance, we cannot ship via postal services for items over 2 Kg to International destinations). If we need to change your shipping method, we will choose the least expensive shipping method for your order.
Worldwide - Excluding UK & Europe
Deliveries outside of the UK are not subject to 20% VAT and so the 20% tax on items is automatically deducted when you log-in, register or proceed to place an order.
If applicable, the customer will be liable for the taxes at the local tax rate, duty on the import and the brokerage service fee. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.
We offer the following shipping services:
- Royal Mail First Class International Airmail Services - Items are usually delivered within 7 to 10 working days
- Royal Mail Standard International Mail Services - Items are usually delivered within 15 working days
- DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
- Federal Express International Priority - Items are usually delivered within 48 hours. FedEx orders must be received by 3.00pm in order to ship items the same day, subject to stock availability
- Where the actual weight of the package significantly exceeds the shipping cost charged on orders, we may write to you for an additional shipping charge. For larger orders, items may be shipped in multiple packets at our discretion
We reserve the right to change your shipping method without notification if you select a method that we cannot use for your shipment (for instance, we cannot ship via postal services for items over 2 Kg to International destinations). If we need to change your shipping method, we will choose the least expensive shipping method for your order.





